How to enable notification for EventLog Analyzer service downtime

How to enable notification for EventLog Analyzer service downtime

Objective

EventLog Analyzer includes a built-in mechanism to notify administrators when the application service unexpectedly stops or crashes. This helps ensure that service interruptions are identified and addressed promptly. This document provides step-by-step instruction on how to enable notification for EventLog Analyzer service downtime. 

How the notification works  
When the EventLog Analyzer service goes down (due to a crash or manual stop), the system will trigger an automated email alert. This allows IT administrators to take immediate recovery action.

Prerequisites  

  • Ensure email server (SMTP) settings are properly configured. To check this, navigate to Settings > Admin Settings > Notification > Mail Settings.

Steps to follow

Step 1: Navigate to Settings > Admin Settings > Product Settings > Product Notification.
Step 2: Enable the Notify when EventLog Analyzer stops or crashes checkbox.
Step 3: Enter the recipient email address(es).
Step 4: Click Save to apply the settings.

Tips

  • Notifications are triggered as soon as the system detects the service stoppage.
  • If the system is offline or the email server is unreachable, the alert will not be sent.

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