End of Support - Builds details
Dear Users
Support will be provided only for the Supportcenter Plus builds (released within one year from the current date). We recommend you upgrade to the latest version to continue receiving support.
As per Feb-24 - We stopped support of all builds less than 14.0 version (14000 builds).
Note:
Support for scripts, query reports, and customizations is chargeable.
References :
New to ADSelfService Plus?
Related Articles
Excess license usage shown for support reps in SCP 8.1
1. Go to reports - > New query report, and execute the below query. select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...
Query for Support Rep list in DB
Please run this query to find the list of Support Reps available with login in the system select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...
Support rep last login time, start time, end time along with personal information
select aas.session_id "SessionID", aal.name "User Name",longtodate(aaauser.createdtime) as "User Created Time", aaacontactinfo.emailid "Email", aaacontactinfo.landline "Phone",aaacontactinfo.mobile "Mobile", aas.user_host "User Host", ...
Script to Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...
Unable to add support rep in v11 - Error: User with the same email id exists
Follow the steps below to rectify this issue. 1. Under the contacts module, click on All Contacts view. Try searching if there is any contact with the same email address by mentioning it in the Primary email, and see if you are able to find any ...