Set User Timezone Globally for both Requester and Technician

Set User Timezone Globally for both Requester and Technician

Kindly follow the Steps below to set common time zone for all user profile 

Note : We strongly recommend to take a backup before executing any update query.

*  Run the below query to fetch the current time zones available under Servicedeskplus-MSP. ( Report -> New Query Report). Choose the preferred       timezoneid which needs to be applied to all the users

   select * from timezonedefinition;

* Kindly stop the application service.


* Replace the timezone ID in below query. 

  update sduserprofile set timezoneid=<timezoneid>;

* Restart the application service and verify the status.



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