APM Insight - Agents Troubleshooting and Compatibility Guide

APM Insight - Agents Troubleshooting and Compatibility Guide

To optimize performance and simplify troubleshooting, please provide the following details for each agent and cross-verify the compatibility using the provided help pages:

Java Agent

  1. Application Server & Version: __________________  [e.g., Apache Tomcat, Jboss]
  2. Deployment Type: ___________________ [e.g., Docker / Kubernetes / GCP / Azure / On-prem app]
  3. JVM / JDK Version:  __________________ [e.g., Java 11]
  4. Database backend & Database driver with Version: ________________  [e.g., MSSQL, mssql-jdbc-6.2.2]
  5. Web Frameworks / Components used: __________________ [e.g., Struts, Spring, Hibernate]
Support Environment | Troubleshooting Installation

.NET Agent

  1. .Net Framework Version: ______________ [e.g., .Net Framework 4.0]
  2. Application Type: ________________ [e.g., .NET Web Application hosted on IIS, .NET Service, or .NET Desktop Application]
  3. Deployment Type: ___________________ [e.g., Windows / Linux / Docker / Kubernetes / Azure]
  4. Database Backend & Version: ______________ [e.g., MSSQL, MySQL, OLE DB]
  5. Internal Components: __________________ [e.g., ASPX, MVC]
  6. External Components (Web Service Calls): __________________ [e.g., ASMX , WCF, Web API]
  7. Memcached & NoSQL (if any): ______________ [e.g., Redis, Cassandra]
  8. Queue (if any): ___________________ [e.g., MSMQ]
Support Environment | Troubleshooting Installation

.NET Core Agent 

  1. .Net Core Framework Version: _________________ [e.g., .NET Core framework v2.0, v3.0, 6.0]
  2. Application Type: ________________ [e.g., .NET Core Web Application hosted on IIS, .NET Core Service or .NET Core Desktop Application]
  3. Deployment Type: ___________________ [e.g., Windows / Linux / Docker / Kubernetes / Azure]
  4. Web service: __________________ [e.g., MVC,WebAPI]
  5. Database: ____________________ [e.g., PostgreSQL, MSSQL, OLE DB]
Support Environment | Troubleshooting Installation


Node.js Agent

  1. Node.js version: _______________ [e.g., Node.js 4]
  2. Deployment Type: ___________________ [e.g., Windows / Linux / Docker / Kubernetes]
  3. Frameworks: _________________ [e.g., Express]
  4. Databases supported: _______________ [e.g., MySQL, MongoDB]
Support Environment | Troubleshooting Installation

PHP Agent

  1. PHP Version: ________________ [e.g., PHP 5.3, PHP 7.4 ]
  2. Deployment Type:  ___________________ [e.g., Windows / Linux / Docker / Kubernetes]
  3. Web Server & Version: _________________ [e.g., Apache2, IIS]
  4. Framework Used: __________________ [e.g., Laravel, Drupal]
  5. Database Server & Version: _____________ [e.g., SQLite, PostgreSQL]
  6. Command screenshot:
    1. Quote
      php -v
    2. Before and after Installation:  phpinfo.php output as an HTML file 

Ruby Agent

  1. Environment Used & Version: _______________ [e.g., Ruby - 1.8.7, Rails - 3.0, Sinatra - 1.4.0]
  2. Application Server: _______________ [e.g., Puma]
  3. Database Server: ________________ [e.g., SQLite]
Support Environment | Troubleshooting Installation


Python Agent

  1. Python Version: _______________ [e.g., Python 3.5.0]
  2. Deployment Type: ___________________ [e.g., Windows / Linux / Docker / Kubernetes]
  3. Framework Used: _______________ [e.g., Django, Flask]
  4. Database Server & Version: _____________ [e.g., PyMySQL v1.0.1, SQLite v2.0.0]
  5. External Components: _____________ [e.g., Redis]
  6. HTTP Libraries Used: _____________ [e.g., http.client, httplib2]
  7. Async Libraries Used: _____________ [e.g., aioredis, aredis]
Support Environment | Troubleshooting Installation