How to troubleshoot java agent installation or configuration?

How to troubleshoot java agent installation or configuration?

Troubleshooting operation will perform the below mentioned checks:

  • Checks whether agent directory has read/write operations

  • Checks whether apminsight.conf has license key mentioned

  • Checks whether agent state, unmanaged, deleted or managed

  • Checks network connectivity between application server and Appmanager server

Navigate to agent installed directory and execute the below command


java -jar apminsight-javaagent.jar troubleshoot -c
      
If Create Diagnostics option is chosen, it zips the conf files, info file & all the logs in the agent directory, which can then be sent to appmanager-support@manageengine.com
for further debugging.



List of troubleshooting options available:

 

Option
Argument
Description
Usage
Troubleshoot

Runs basic troubleshooting for java agent
java -jar apminsight-javaagent.jar troubleshoot

-h
Prints the troubleshoot options and its description
java -jar apminsight-javaagent.jar troubleshoot -h

-c
Runs troubleshooting and creates a diagnostic zip file containing agent conf files and its logs
java -jar apminsight-javaagent.jar troubleshoot -c
Note: These troubleshooting steps are independent of the application server used


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