How to troubleshoot java agent installation or configuration?
Troubleshooting operation will perform the below mentioned checks:
Checks whether agent directory has read/write operations
Checks whether apminsight.conf has license key mentioned
Checks whether agent state, unmanaged, deleted or managed
Checks network connectivity between application server and Appmanager server
Navigate to agent installed directory and execute the below command
If Create Diagnostics option is chosen, it zips the conf files, info file & all the logs in the agent directory, which can then be sent to appmanager-support@manageengine.com
for further debugging.
List of troubleshooting options available:
Option | Argument | Description | Usage |
Troubleshoot | Runs basic troubleshooting for java agent | java -jar apminsight-javaagent.jar troubleshoot | |
-h | Prints the troubleshoot options and its description | java -jar apminsight-javaagent.jar troubleshoot -h | |
-c | Runs troubleshooting and creates a diagnostic zip file containing agent conf files and its logs | java -jar apminsight-javaagent.jar troubleshoot -c |
Note: These troubleshooting steps are independent of the application server used
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