OpenShift
How to configure Prometheus inside Openshift to scrape necessary metrics for Applications Manager?
To setup Prometheus inside a Openshift Cluster and scrape metrics for monitoring the same in Applications Manager, kindly follow the steps given below: Create a new Project "monitor" inside the Desired Cluster to be monitored using the below command. ...Absence of data in the Pods tab or some tabs in the OpenShift monitor
To collect data for the OpenShift Monitor, Applications Manager uses the SSH protocol to connect to the OpenShift server and execute "oc" commands. However, a timeout issue may occur while collecting data if the environment has a large number of ...OpenShift Monitoring in Rest API Mode
For the OpenShift monitor, data collection when carried out using SSH mode sometimes results in timeout exception due to the presence of large amount of data to be collected. To avoid this, an enhancement has been made and now data collection will ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro