Licensing Help
What is the difference between Subscription and Perpetual license models?
ManageEngine offers two different types of license models: 1. Perpetual Model: Under the perpetual model, the licensing is perpetual, and a small Annual Maintenance and Support (AMS) fee is applied (to be paid every year apart from the one-time ...Licensing FAQ
What is a Monitor? A monitor is any specific application or server instance within your environment that you monitor in Applications Manager. For example, if you monitor 100 SQL server installations, your monitor count will be 100 (or) if you monitor ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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List of ports used in Password Manager Pro