SSO
Is there a timeout that can be modified for the Admin Server to connect to its Managed Servers when performing sync operations?
Yes, you can modify the timeout for connecting to the Managed servers by specifying the value for the key am.sockettest.timeout in the AMServer.properties file of the Admin server. To do so, follow the steps given below: Stop the Applications Manager ...SSO - Accessing the managed server's monitors from admin server going to debug error page.
Troubleshooting Steps 1) Access the managed server's monitor and then go to the stderr.txt and check the below error print sample error print: [10 Jul 2018 10:48:26:847] SYS_ERR: [http-nio-8801-exec-6] ERROR ...How is the Managed server selected by APM using load factor?
In order to find if a particular Applications Manager installation is heavily loaded you can use the Load Factor, which is provided in the 'Support' tab under the 'Applications Manager Installation Information' category. The Load Factor can be ...ManageEngine Applications Manager High Availability setup with dual database (MySQL).
Apart from the Failover setup, which uses a single database and dual Application Server, we also support a failover with dual database and Application Server. Failover support requires you to configure Applications Manager Secondary (Standby server) ...I have installed one Admin and one Managed Server in the same server. I'm unable to navigate to the Admin and the Managed Server at the same time.
Reason: The host name will be set in the Browser Cookies for session tracking. As both Admin server and Managed Server are running in the same server, the host name will be same for Admin Server and the Managed Server and you cannot navigate to the ...My Admin Server monitor count exceeds the licensed count. I get an Error message in the New Monitor form of Managed Server. What should I do?
Reason for error message: The total number of licensed monitors in Admin has exceeded. Solution: Login to Admin Server. Jump to any of the Managed Servers and unmanage monitors to balance the monitor count.Why is a Proxy Server Setting required in the Managed Server?
If there is a proxy required to contact the Managed Server machine from the Admin Server machine through https, you need to provide the Proxy Server Setting. During installation of Managed Server, in the screen where you have to enter the Host Name, ...
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
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