For any syncing issue in the OPM Connector, get the output of the following URL and use it to sort the issue (the data which is returned by the URL is the same data that is displayed in Applications Manager). URL: http://<opmhostname>:<opm port ...
Troubleshooting Steps: Step 1: http://<opmhostname>:<opm port number>/servlet/APMExtAlertsInteg?fetchType=deep&category=All&userName=I0uRUg8UH%2Fg%3D&password=I0uRUg8UH%2Fg%3D&domainName=NULL Note: To access the above URL, the password for the ...
The following table contains additional configurations that can be made in OpManager Connector: Requirement Steps to follow To add attributes in APM when a device is added in OPM In OPMConnector.properties under AppManager-Home/conf (in Professional ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...