The alerts generated by the network devices in OpManager and Applications Manager are different.
Troubleshooting Steps:
Step
1:
http://<opmhostname>:<opm
port number>/servlet/APMExtAlertsInteg?fetchType=deep&category=All&userName=I0uRUg8UH%2Fg%3D&password=I0uRUg8UH%2Fg%3D&domainName=NULL
Note: To access the above URL, the password for the default admin user in
OpManager should be “admin”
Step
2 -
Check
the Health Message, Health Status of the device (in the XML returned by
accessing the above URL) having wrong RCA and severity in Applications Manager.
Health
Status in XML
| Health
Severity in Applications Manager
|
1
| Critical
|
2
| Warning
|
3
| Warning
|
4
| Warning
|
5
| Clear
|
Whatever health returned in XML will be reflected in Applications Manager.
If health of returned in XML itself is wrong do the following step.
Step:3
Query: Select * from alert
where source='IPAddress/DisplayName of the device whose health is shown
incorrectly in Applications Manager'.
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