The alerts generated by the network devices in OpManager and Applications Manager are different.
Troubleshooting Steps:
Step
1:
http://<opmhostname>:<opm
port number>/servlet/APMExtAlertsInteg?fetchType=deep&category=All&userName=I0uRUg8UH%2Fg%3D&password=I0uRUg8UH%2Fg%3D&domainName=NULL
Note: To access the above URL, the password for the default admin user in
OpManager should be “admin”
Step
2 -
Check
the Health Message, Health Status of the device (in the XML returned by
accessing the above URL) having wrong RCA and severity in Applications Manager.
Health
Status in XML | Health
Severity in Applications Manager |
1 | Critical |
2 | Warning |
3 | Warning |
4 | Warning |
5 | Clear |
Whatever health returned in XML will be reflected in Applications Manager.
If health of returned in XML itself is wrong do the following step.
Step:3
- Go to OpManager console.
- If version of OpManager is 11600, access the following URL and run the query.
If version of OpManager is >= 12000, then do the follows and execute the query
Click the Image at the top left corner of the Page above Dashboard
Go to Support tab in it.
Click DB Query
Execute the query
Query: Select * from alert
where source='IPAddress/DisplayName of the device whose health is shown
incorrectly in Applications Manager'.
New to ADSelfService Plus?
Related Articles
Users are not getting synced from OpManager to Applications Manager
Note: Only Administrator and Operator users with All Devices scope in OpManager will be synched to Applications Manager Plugin Troubleshooting Steps: Step 1 - User name, Domain Name are case-sensitive. Ask them to check whether they are try to ...Applications Manager Plugin not accessible after enabling SSL in OpManager
Try accessing the Applications Manager Plugin separately using HTTPS protocol in a separate browser in incognito mode. To do that, you will need the hostname and port number of Applications Manager. To find the same, click here. If Applications ...Connecting to Applications Manager's bundled database
Before you connect to Applications Manager's back-end database, it is important that you take a backup of the Applications Manager directory so that you don't make any changes/accidentally modify the database. Identify which database Applications ...How to integrate Microsoft Teams with Applications Manager using Webhook?
Microsoft Teams is a personal/workplace communication and collaboration platform that helps you stay connected over chat, calls, and video meetings. Using Webhook, you can now integrate Microsoft Teams with Applications Manager and receive real-time ...Integrating Applications Manager DB with Grafana
Grafana is an open-source data visualization tool that collects data across multiple software platforms and retrieves them altogether in a single dashboard. It provides advanced analytics by connecting to various data sources in different platforms, ...