The alerts generated by the network devices in OpManager and Applications Manager are different.
Troubleshooting Steps:
Step
1:
http://<opmhostname>:<opm
port number>/servlet/APMExtAlertsInteg?fetchType=deep&category=All&userName=I0uRUg8UH%2Fg%3D&password=I0uRUg8UH%2Fg%3D&domainName=NULL
Note: To access the above URL, the password for the default admin user in
OpManager should be “admin”
Step
2 -
Check
the Health Message, Health Status of the device (in the XML returned by
accessing the above URL) having wrong RCA and severity in Applications Manager.
Health
Status in XML | Health
Severity in Applications Manager |
1 | Critical |
2 | Warning |
3 | Warning |
4 | Warning |
5 | Clear |
Whatever health returned in XML will be reflected in Applications Manager.
If health of returned in XML itself is wrong do the following step.
Step:3
- Go to OpManager console.
- If version of OpManager is 11600, access the following URL and run the query.
If version of OpManager is >= 12000, then do the follows and execute the query
Click the Image at the top left corner of the Page above Dashboard
Go to Support tab in it.
Click DB Query
Execute the query
Query: Select * from alert
where source='IPAddress/DisplayName of the device whose health is shown
incorrectly in Applications Manager'.
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