Encryption in the ADSelfService Plus database ADSelfService Plus' database uses the following encryption methods to store sensitive data: Database Encryption method PostgreSQL AES-256-CBC Microsoft SQL AES-256-CBC The following sensitive information ...
This article describes the process to move ADSelfService Plus over to a new server when external MSSQL database is used. Steps to migrate your ADSelfService Plus installation Prerequisites: Before you start the process, please update your ...
Description The database used in ADSelfService Plus houses some important information that is crucial for the proper functioning of the tool. As a proactive measure against the loss of data, the ADSelfService Plus application provides you Automatic ...
Description You can manually backup and restore the database in ADSelfService Plus by executing certain commands. Resolution Steps to backup the database: Start the Command Prompt as an administrator (right-click Command Prompt and select Run as ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...