Database settings
Encryption and data storage in ADSelfService Plus database
Encryption in the ADSelfService Plus database ADSelfService Plus' database uses the following encryption methods to store sensitive data: Database Encryption method PostgreSQL AES-256-CBC Microsoft SQL AES-256-CBC The following sensitive information ...How to map the ADSelfService Plus installation from one machine to another when an external MSSQL database is used
This article describes the process to move ADSelfService Plus over to a new server when external MSSQL database is used. Steps to migrate your ADSelfService Plus installation Prerequisites: Before you start the process, please update your ...Automatically backup the ADSelfService Plus database
Description The database used in ADSelfService Plus houses some important information that is crucial for the proper functioning of the tool. As a proactive measure against the loss of data, the ADSelfService Plus application provides you Automatic ...How to manually backup and restore the database in ADSelfService Plus?
Description You can manually backup and restore the database in ADSelfService Plus by executing certain commands. Resolution Steps to backup the database: Start the Command Prompt as an administrator (right-click Command Prompt and select Run as ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...