Encryption in the ADSelfService Plus database ADSelfService Plus' database uses the following encryption methods to store sensitive data: Database Encryption method PostgreSQL AES-256-CBC Microsoft SQL AES-256-CBC Note: While user domain credentials ...
Description The database used in ADSelfService Plus houses some important information that is crucial for the proper functioning of the tool. As a proactive measure against the loss of data, the ADSelfService Plus application provides you Automatic ...
Description You can manually backup and restore the database in ADSelfService Plus by executing certain commands. Resolution Steps to backup the database: Start the Command Prompt as an administrator (right-click Command Prompt and select Run as ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...