Installation and deployment
How to display and export LAPS Information in reports
Steps to allow technicians to export the LAPS password in reports: 1. Log in to ADManager Plus. 2. Navigate to the Admin tab. 3. Under General Settings, click Security and Privacy. 4. In the Privacy Settings tab, check the Allow technicians to export ...
Troubleshooting the loading freeze error in the ADSelfService Plus login screen when NTLM SSO is enabled
Error When NTLM authentication is enabled, ADSelfService Plus suddenly stops authenticating users and the following error is seen in the serverout file. server.security.NtlmAuthenticator: NTLM authentication error ...
How to partially hide users' email IDs or Mobile numbers on verification (MFA) pages
These steps detail how to partially hide the mobile numbers or email addresses of users on MFA pages. Log into the ADSelfService Plus portal using admin credentials. Navigate to Configuration > Self-Service > Multi-Factor Authentication. From the ...
How to apply the license file (license.xml) in ADSelfService Plus
These steps detail how to apply the license file (License.xml) in ADSelfService Plus. Log into the ADSelfService Plus portal using the default admin credentials. Click License in the top-right corner. This will open the License Details pop-up window. ...
How to remove stale licenses from ADSelfService Plus
The existing ADSelfService Plus license count can often be exhausted by non-enrolled, and stale account including inactive, account disabled, account expired, and deleted users. You can restrict these users from accessing ADSelfService Plus and in ...
How to turn off ADSelfService Plus license expiration notification
To disable ADSelfService Plus license expiration notification, please follow the steps given below: Log in to ADSelfService Plus as a Super Admin. Click the Admin tab in ADSelfService Plus. Go to Product Settings > Mail/SMS Settings. Under the Mail ...
How to add multiple domains in ADSelfService Plus
To add a new domain to the existing instance of ADSelfService Plus, please follow the steps below: Log in to ADSelfService Plus using ADSelfService Plus admin credentials. Click on Domain Settings in the top right corner of the application. Click the ...
Change the default ADSelfService Plus admin password to improve security
Description By default, ADSelfService Plus has default admin account. This account has all the privileges and access to the ADSelfService Plus admin console. The default admin account uses the word admin as the username and the password. It is highly ...
How to install ADManager Plus in AWS
Steps to install ADManager Plus in Amazon Web Services EC2 instance: Logon to your Amazon Web Services (AWS) account. Select the configured EC2 instance and click the connect button. Connect to your Windows instance using: RDP client by downloading ...
Can ADManager Plus be installed on Windows Server 2019
Yes. ManageEngine ADManager Plus supports the following Microsoft Windows operating system versions: Windows Server 2022 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 ...
Can we install ADManager Plus on a machine where other ManageEngine products are hosted
Yes, you can install and use ADManager Plus on the machine where other products from ManageEngine are installed. For ADManager Plus, ensure that the hardware and software requirements listed in this link are met. For other ManageEngine products, make ...
How to view Archive Audit Reports and manage archive settings in ADManager Plus
ADManager Plus allows you to archive the actions performed by all help desk technicians during any period of time. The archived reports can be stored at any location defined by you, for any amount of time, as per your requirement. They can also be ...
Error Code: 80072030
Reason: The distinguished name of the user might have been changed. Resolution: This error can be resolved by refreshing the domain that user belongs to. To refresh your domain: Log in to ADManager Plus and click Domain Settings. In the Domain ...
Delegating Enable MFA for Microsoft 365 users permission to help desk technicians
Steps to delegate Enable MFA for Microsoft 365 users permission to help desk technicians in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. In the left pane, navigate to Help Desk Delegation > Help Desk Roles. 3. ...
How to generate a CSR file to create an SSL certificate
Steps to generate a CSR file using the ADManager Plus GUI. 1. Go to the Admin tab. 2. In the left pane select Connection under General Settings. 3. Under Connection Type, click on the SSL Certificate Tool option. 4. Select the Generate Certificate ...
How to granularly delegate attributes to a help desk technician
Steps to granularly delegate attributes to a help desk technician in ADManager Plus: 1. Log in to ADManager Plus and navigate to the Delegation tab. 2. Navigate to Help Desk Delegation > Help Desk Roles. 3. Click the Edit icon in the Actions column ...
How to delegate roles to groups in ADManager Plus
Steps to add roles to groups in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, choose Help Desk Technicians under Help Desk Delegation. Choose your domain from the Select Domain drop-down. Click on the + option ...
Setting a default template for a helpdesk technician
This article will explain how you can set a default template for a helpdesk technician. Navigate to Delegation Tab > Help desk Delegation > Help desk Technicians. Click the edit icon against the technician for whom you would like to set the default ...
How to delete groups from the Delegation module
Steps to delete groups from Delegation module in ADManager Plus: Login to ADManager Plus. Go to the Delegation tab. In the left pane, navigate to Help Desk Delegation > Help Desk Technicians. Switch to Group View by using the option found at the top ...
How to delegate Microsoft 365 tenants to help desk technicians
Steps to delegate Microsoft 365 tenants to help desk technicians: Go to to the Delegation tab. In the left pane, navigate to Help Desk Delegation > Help Desk Technicians. In the Help Desk Technicians page, find the technician to whom you want to ...
How to migrate ADManager Plus from 32-bit to 64-bit in the same server
To migrate ADManager Plus from the 32-bit version to the 64-bit version, you need to take a backup of the product, install the 64-bit version of ADManager Plus, and then restore the backup to this new instance. Note: Upgrade the current instance ...
Streamline the MFA process using backup verification codes
What are backup verification codes? ManageEngine ADSelfService Plus, an identity security solution with multi-factor authentication, single sign-on, and self-service password management capabilities, offers MFA for logins into multiple enterprise ...
How to configure Audio CAPTCHA?
ADSelfService Plus aims at providing an uncompromised and secure self-service password portal and one such feature to enhance this is CAPTCHA. CAPTCHA serves the need of being able to differentiate humans and computers and mitigate repetitive ...
Migration from PostgreSQL database server to MS SQL
ADSelfService Plus comes bundled with a PostgreSQL database server to store basic user attributes and enrollment data. It also allows you to migrate from the built-in PostgreSQL to MS SQL. This guide will walk you through the database server ...
Migrating from ADSelfService Plus 32-bit to ADSelfService Plus 64-bit
This article will help you migrate from ADSelfService Plus 32-bit version to the 64-bit version. Before you begin 32-bit to 64-bit migration is possible only between the same builds. For example, you cannot migrate from a 32-bit version of build 5310 ...
How to migrate the ADSelfService Plus installation from one machine to another
Description This article will guide you through the process for migrating the ADSelfService Plus installation from one machine to another. Important: Before you start the migration process, please update your ADSelfService Plus installation to the ...
How to install ADSelfService Plus as a Windows service?
ManageEngine ADSelfService Plus can be run both as an application and as a Windows service. When installed as a Windows NT service, the tool will be up and running in the background even when the user has logged off from his system. Furthermore, ...
How to deploy ADSelfService Plus over the internet?
Description Deploying ADSelfService Plus over the internet will allow end-users who are on the move to access the tool from anywhere, anytime. Resolution Register an IP address (say 64.12.13.11) and a public hostname (like ...
Bind ADSelfService Plus to run on a specific virtual IP address
Description You can configure ADSelfService Plus to run on specific IP address. Resolution Step 1: Create a virtual IP Address on the machine where ADSelfService Plus is running. Start → Settings → Control Panel → Open Network connection. Right click ...
Presales EU
Hi , I'm happy you considered ADSelfService Plus for your password self-service needs. I am sure it would meet your expectations during this evaluation and thereafter. My name is Shinoth. I will be your technical support and guide during your ...
Introduction
Hi , I'm happy you considered ADSelfService Plus for your password self-service needs. I am sure it would meet your expectations during this evaluation and thereafter. My name is Shinoth. I will be your technical support and guide during your ...