Installation and deployment
Advanced policy configuration: Block User tab
Block User tab: This tab allows you to block users who failed at the identity verification step. If a user attempts to use more than a few unsuccessful reset password attempts by providing the wrong answers to security questions or verification ...
Updating cached credentials in ADSelfService Plus through a custom VPN
ADSelfService Plus can automatically update the locally cached credentials on remote user machines as and when users reset their passwords. To update cached credentials, ADSelfService Plus requires the Windows login agent bundled with the product and ...
How to address the "Out of memory, Please increase the heap size." error.
The "Out of memory, Please increase the heap size" error message seems to be caused by two reasons: 1. You are using an older version of ADSelfService Plus 2. You are using the 32-bit version of ADSelfService Plus To resolve this, we recommend ...
Troubleshooting the loading freeze error in the ADSelfService Plus login screen when NTLM SSO is enabled
Error When NTLM authentication is enabled, ADSelfService Plus suddenly stops authenticating users and the following error is seen in the serverout file. server.security.NtlmAuthenticator: NTLM authentication error ...
How to partially hide users' email IDs or Mobile numbers on verification (MFA) pages
These steps detail how to partially hide the mobile numbers or email addresses of users on MFA pages. Log into the ADSelfService Plus portal using admin credentials. Navigate to Configuration > Self-Service > Multi-Factor Authentication. From the ...
How to apply the license file (license.xml) in ADSelfService Plus
These steps detail how to apply the license file (License.xml) in ADSelfService Plus. Log into the ADSelfService Plus portal using the default admin credentials. Click License in the top-right corner. This will open the License Details pop-up window. ...
How to remove stale licenses from ADSelfService Plus
The existing ADSelfService Plus license count can often be exhausted by non-enrolled, and stale account including inactive, account disabled, account expired, and deleted users. You can restrict these users from accessing ADSelfService Plus and in ...
How to turn off ADSelfService Plus license expiration notification
To disable ADSelfService Plus license expiration notification, please follow the steps given below: Log in to ADSelfService Plus as a Super Admin. Click the Admin tab in ADSelfService Plus. Go to Product Settings > Mail/SMS Settings. Under the Mail ...
How to add multiple domains in ADSelfService Plus
To add a new domain to the existing instance of ADSelfService Plus, please follow the steps below: Log in to ADSelfService Plus using ADSelfService Plus admin credentials. Click on Domain Settings in the top right corner of the application. Click the ...
Change the default ADSelfService Plus admin password to improve security
Description By default, ADSelfService Plus has default admin account. This account has all the privileges and access to the ADSelfService Plus admin console. The default admin account uses the word admin as the username and the password. It is highly ...
Streamline the MFA process using backup verification codes
What are backup verification codes? ManageEngine ADSelfService Plus, an identity security solution with multi-factor authentication, single sign-on, and self-service password management capabilities, offers MFA for logins into multiple enterprise ...
How to configure Audio CAPTCHA?
ADSelfService Plus aims at providing an uncompromised and secure self-service password portal and one such feature to enhance this is CAPTCHA. CAPTCHA serves the need of being able to differentiate humans and computers and mitigate repetitive ...
Migration from PostgreSQL database server to MS SQL
ADSelfService Plus comes bundled with a PostgreSQL database server to store basic user attributes and enrollment data. It also allows you to migrate from the built-in PostgreSQL to MS SQL. This guide will walk you through the database server ...
Migrating from ADSelfService Plus 32-bit to ADSelfService Plus 64-bit
This article will help you migrate from ADSelfService Plus 32-bit version to the 64-bit version. Before you begin 32-bit to 64-bit migration is possible only between the same builds. For example, you cannot migrate from a 32-bit version of build 5310 ...
How to migrate the ADSelfService Plus installation from one machine to another
Description This article will guide you through the process for migrating the ADSelfService Plus installation from one machine to another. Important: Before you start the migration process, please update your ADSelfService Plus installation to the ...
How to install ADSelfService Plus as a Windows service?
ManageEngine ADSelfService Plus can be run both as an application and as a Windows service. When installed as a Windows NT service, the tool will be up and running in the background even when the user has logged off from his system. Furthermore, ...
How to deploy ADSelfService Plus over the internet?
Description Deploying ADSelfService Plus over the internet will allow end-users who are on the move to access the tool from anywhere, anytime. Resolution Register an IP address (say 64.12.13.11) and a public hostname (like ...
Bind ADSelfService Plus to run on a specific virtual IP address
Description You can configure ADSelfService Plus to run on specific IP address. Resolution Step 1: Create a virtual IP Address on the machine where ADSelfService Plus is running. Start → Settings → Control Panel → Open Network connection. Right click ...
Presales EU
Hi , I'm happy you considered ADSelfService Plus for your password self-service needs. I am sure it would meet your expectations during this evaluation and thereafter. My name is Shinoth. I will be your technical support and guide during your ...
Introduction
Hi , I'm happy you considered ADSelfService Plus for your password self-service needs. I am sure it would meet your expectations during this evaluation and thereafter. My name is Shinoth. I will be your technical support and guide during your ...