Database and server migration
How to configure Microsoft SQL Server as the back-end database in ADSelfService Plus
Objective This article explains how to configure Microsoft SQL Server as the back-end database for ADSelfService Plus. Prerequisites Before you begin, ensure the following requirements are met: Supported SQL Server versions Ensure you have SQL Server ...How to migrate ADSelfService Plus with a Microsoft SQL backend database
Objective This article explains how to migrate the ADSelfService Plus application server to a new machine while retaining the existing external Microsoft SQL server database, ensuring minimal downtime, preserving custom configurations, and ...How to migrate a Microsoft SQL database to a new database server
Objective This article outlines the steps to migrate the back-end Microsoft SQL server database of ADSelfService Plus to a new Microsoft SQL server. This process keeps the existing ADSelfService Plus application server intact and only changes the ...How to migrate ADSelfService Plus to a new server
Objective This article provides a comprehensive, step-by-step procedure for migrating the ADSelfService Plus installation from an old server to a new one. This process involves backing up the database and essential configuration files, and correctly ...How to manually backup and restore the ADSelfService Plus database in the same application instance?
Objective This article provides detailed step-by-step instructions on how to manually backup and restore the ADSelfService Plus database within the same application instance. This process is essential for: Creating secure copies of the database for ...How to handle database connection failures in ADSelfService Plus
Objective This article explains how to configure ADSelfService Plus to extend the retry period before halting its service in case of database connection failures. By default, ADSelfService Plus retries the database connection for 10 seconds before ...How to migrate external PostgreSQL server keeping the ADSelfService Plus server intact
Objective This article outlines the steps to migrate the ADSelfService Plus application's external PostgreSQL (PGSQL) database to a new PGSQL server, while keeping the existing ADSelfService Plus application server unchanged. This process is ...How to automatically backup the ADSelfService Plus database
Objective The ADSelfService Plus database contains critical data necessary for the application's functionality. To safeguard against potential data loss, the application provides an automatic database backup feature. This feature allows ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...