Objective   

Prerequisites   

• Administrative privileges to the ADSelfService Plus server
• A text editor such as Notepad or Notepad++

Steps to follow   

1. Go to the following directory on the ADSelfSelfService Plus server: <installation_dir>\conf\ (replace <installation_dir> with the actual installation path of ADSelfService Plus; by default, the path is C:\Program Files\ManageEngine\ADSelfService Plus).
2. Locate the file named configuration.properties within the conf folder. Open this file using a text editor with administrative privileges.
3. Add the following line to the configuration.properties file. If the line check.dbcrash.delay already exists, modify its value:

check.dbcrash.delay=  x

Note: A value of 40 seconds is recommended as a starting point, increasing the default retry period. 

4. Save the changes to the configuration.properties file.
   
5. Restart the ADSelfService Plus service for the new setting to take effect.

Validation and confirmation  

• Simulate a database downtime and monitor the ADSelfService Plus logs. Observe the wrapper.log file (located in <installation_dir>\logs) for messages related to database connection attempts.
• Verify that the application now attempts to reconnect for the configured duration (e.g., 40 seconds) before displaying a critical error or halting.
• Check the service status after the retry window to verify if it recovers or shuts down.

Tips   

• Adjust the value based on your database availability and failover setup. For example: Set the value as 300 if you need the application to wait for five minutes before halting.
• Always maintain a backup of the configuration file before making changes.
• Regularly monitor application logs (located in the logs folder of the installation directory) to diagnose connection issues promptly.
• Consider setting up alerts or integrating monitoring tools to detect database issues proactively.

How to reach support