Password self-service
Error: Change password failed — Unable to change password. May be you are not authorized to perform this action. Contact administrator
Issue description When a user attempts to change their Active Directory password through the ADSelfService Plus portal, the action fails with the following error message: Change password failed — Unable to change password. May be you are not ...Error: Access denied for password reset/account unlock
Issue description Users may encounter an "Access denied for password reset/account unlock" error message in ADSelfService Plus when performing self-service actions such as password reset or account unlock. Possible causes Insufficient privileges: The ...Error: Your account has been disabled. Please contact your administrator
Issue description Users encounter the error message "Your account has been disabled. Please see your system administrator" when logging in to ADSelfService Plus. Possible causes The user account might have been disabled manually in Active Directory ...Error: Your password has expired. Please contact your administrator
Issue description Users encounter the error message "Your password has expired. Please contact your administrator" when trying to log in to ADSelfService Plus with an incorrect password while their Active Directory (AD) password has already expired. ...Error: Unable to log you in because your account is locked. Please contact your administrator
Issue description Users encounter the error message "Unable to log you in because your account is locked. Please contact your administrator" when trying to log in to ADSelfService Plus. This error occurs when a user tries to log in with a locked-out ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...