Issue description When a user attempts to change their Active Directory password through the ADSelfService Plus portal, the action fails with the following error message: Change password failed — Unable to change password. May be you are not ...
Issue description Users may encounter an "Access denied for password reset/account unlock" error message in ADSelfService Plus when performing self-service actions such as password reset or account unlock. Possible causes Insufficient privileges: The ...
Issue description Users encounter the error message "Your account has been disabled. Please see your system administrator" when logging in to ADSelfService Plus. Possible causes The user account might have been disabled manually in Active Directory ...
Issue description Users encounter the error message "Your password has expired. Please contact your administrator" when trying to log in to ADSelfService Plus with an incorrect password while their Active Directory (AD) password has already expired. ...
Issue description Users encounter the error message "Unable to log you in because your account is locked. Please contact your administrator" when trying to log in to ADSelfService Plus. This error occurs when a user tries to log in with a locked-out ...