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• Announcements

• ADSelfService Plus build 7000 supports Microsoft Entra ID

  Hello Everyone, ADSelfService Plus' latest build, 7000, has been released with the following updates: Feature Microsoft Entra ID support: ADSelfService Plus now extends its capabilities to Microsoft Entra ID, helping organizations protect and manage cloud

• Upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus cloud

  Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Support for UAE Data Center Support, Azure DevOps Integration Scope Permissions Update in ServiceDesk Plus Cloud. Below is a brief run-through

• [Free Webinar] The intelligent duo: How ServiceDesk Plus + Analytics Plus are redefining modern ITSM for the AI era

  Hi there, It’s no secret: modern IT teams already have the tools and data they need to run proactive service desk operations. The real bottleneck isn't a lack of tools—it’s the missing intelligence layer required to connect those tools and surface decision-ready

• ManageEngine named a Strong Performer in The Forrester Wave™: Endpoint Management Platforms, Q2 2026

  We're elated to announce that ManageEngine has been recognized as a Strong Performer in The Forrester Wave™: Endpoint Management Platforms, Q2 2026. We believe this recognition is a testament to our vision, which has consistently focused on minimizing

• Introducing Zia - Your AI Assistant for Smarter Mobile Device Management

  We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anything

• Most Discussed Topics

• Linking accross groups

  hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.

• First application install works, the rest all get "Network error occured with error code : 2" from deployment template

  Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?

• SDP Request Automations & Timer Actions

  Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard

• Customize this Page Google Authenticator

  How Can I Customize this Page Google Authenticator?

• Trigger a new ticket

  Hey SDP team, how are you? I'm wondering is there a way to trigger the creation of a ticket automatically from a rule or custom script? We want to auto create a ticket when one option is picked in our forms. Thanks!