Mail fetching running but not fetching..
Hello, Just setting up SDP Version : 7.0.0 Build 7002. Outgoing email works fine, but nothing happening on incoming mail. Mail Server Settings has been setup to use IMAP and the Mail Fetching status shows as RUNNING yet no emails are being fetched. Anybody know what else can be checked?
Add new fields in the "Choose content variables"
I am trying to do "E-Mail requester when a request is closed" notification, however, is there any way to add new field to the "Choose content variables". In the request, there are many fields. In the "Choose content variables", there are much fewer. Can advise how to add the extra fields in the "Choose content variables"? Thanks
Mail Fetching
Hi, I'm using SDP 7 Professional edition. Mail fetching doesn't work at all. Mail Fething status is "RUNNING" but nothing happens. How can I check that it is really RUNNING beside creating some test tickets and waiting for notification mail? May be there are some latent nuances I should know about?
Rename Category, Sub-Category and Item fields in SD6+
Hi, Is there anyway to change the text field of category, Sub-Cat and Item. For our situation we'd prefer to change it to Campus, Location, & Category. This would be benefical in a mutli campused educational institute. Cheers David
Ticket creation via program control
I want to have an 3rd party event manager create a ticket in Service Desk Plus via program control. I can program the event manager to do whatever I need it to do, such as: 1) generate traps, or 2) open a ODBC connection and perform sql commands, or 3) use any available Service Desk plus perl or other API to create ticket. But, I don't want to use email since i want to avoid problems of email service delays or failures. Is there an API document on ways 3rd party programs can automatically create
Merging doesnt work
ServiceDesk Plus has stoped merging mails. And i do have #id# on every mail i send and receive. Anyone who can help me?
Oracle version not in Inventory
Hi When you scan a workstation, the oracle client version installed is not reported in the Asset tab of service desk 7. Can the discovery be adapted to discover Oracle installation and version as well?
Requester/technicians showing user id instead of full name
After upgrading to 7004 my requesters and technicians are showing as their user ids instead of their full name. For example: The user "Michael Jordan" is showing up as mjordan. This product is plagued with issues. Every "upgrade" breaks more than it fixes. It is unbelievably frustrating. Dont get me started on the phone support!
MySQL Version
We'd like to upgrade the MySQL Database to Version 5.x so that we can creeate and use VIEWs. Is this advisable? Are there conflicts to be expected with the ServiceDesk Plus application? Is there already an upgrade path?
Genral Failure on every PC scan ...was able to scan before
A few days ago everything was working fine and there has been no changes, but now everytime I do a manual scan of a workstation, I get a "General failure while performing the operation" message. I get this message with every workstation I scan. This started happening yesterday. Has anyone had this happen to them and is there a solution?
Upgrade to 6014 - observations
I upgraded our production server from build 6010 to 6014 (using MySQL) a couple mights ago, and it appears to have completed successfully with no major hiccups, other than a couple techs experiencing some errors that disappeared after clearing their browser cache. Just wanted to offer a note of appreciation and to show others here that not all upgrades end in catastrophe. The one curious thing I did run into though, was that after shutting down SDP and starting the upgrade process, the SDP service
Requester as approver
Hi, everyone. Is it possible to assign SDApprovePO to requester ? Or is it possible to create such role for technician to recieve such interface like Self Service Portal plus POs? For example I whant business manager (not part of IT) to be possible to approve PO directly from Self Service portal. I have no Account managers logged as technician possible to request approval from business. Right now I have to print this PO and than take a signature from manager and after that approve request manually
Signature on outgoing emails
Is it possible or would it be possible to include in a future release the ability to add a technician signature email to replys to job requests? As a technician if i email a client from outlook i include a signature with my contact details on it. but i have not found a way to include this information in Servicedesk when i am emailing a client about a job. The only way i can see this happening at the moment is if i copy and paste one from a text file or something. it would be much better if i could
Previously could do domain scan, now cannot, running samba
Hi All, I installed SD 7 on a windows 2000 server and could never successfully run a Domain Scan I called tech support, they said it was because I'm using Samba with an ldap backend. I installed it on a Windows XP machine and it scanned the domain without problem. Now I called support again to ask them to get it working on my windows 2000 server (where it will be installed if we buy it), and I went to show them how it worked on the windows xp machine, and it is giving an error as well, it tries enumerating
Relation asset-user from AD in SDP
Hi, We have a customer who is working with SDP 6 (6013), he had assigned the assets (Pc�s) with the users, but he recently he migrated these PC�s from Windows XP to Vista and lost this relation between users-assets. He tell us that has established this relation in AD, this is, he link between the user with their desktop, but in ServiceDesk doesn�t appear this relation. What they can do or what we can recomend to do?
Email - RFC Compliance
The mail client you used to send messages is not RFC compliant. It does not add the current date in the message headers and all messages that lacks of the current date in the headers are being automatically rejected by our servers as spam. Is there someway to address this?
Mail Server
Is it possible to use SMTP server type for the imcoming mail server. At the moment I only have IMAP and POP3 avaiable and these protocols are not available on my exchange server and I would prefer not to enable them
Upgrade from ServiceDesk 6.0 Prof. to 7 Enterprise Ed.
Dear, We received the license file for Enterpise Edition version 7. I have some urgent questions : We now have version 6 (Professional Edition) and will have to upgrade to Enterprise Edition Version 7 -Is there a specific procedure to do the upgrade or is is better to start from scratch and do an import (version 6 information) afterwards ? - Can we import are existing information from version 6 (request, solutions, contracts�) - Were do we have to get the latest software-version ( for version 7 Enterprise
Reporting on Time Created
Is there a way to create custom reports based on Time Created and not just Date created? We want to see what time calls are coming in and more importantly how many calls are coming in after 5pm and before 8am. Thanks. :D
Reports with Megabytes
I have made a report, but it shows the RAM in bytes??? How can I make it in Megabytes? We use the latest version of Servicedesk Professional fully licenced. Here is the query i used: SELECT workstation.WORKSTATIONNAME 'Werkstation', deptDef.DEPTNAME 'Afdeling',workstation.MANUFACTURER 'Merk',workstation.MODEL 'Model',memInfo.TOTALMEMORY 'Totaal Geheugen',procInfo.CPUNAME 'Processornaam',procInfo.SPEED 'Processorsnelheid (in GHz)',osInfo.OSNAME 'OS Naam',osInfo.SERVICEPACK 'Servicepack' FROM SystemInfo
Moving Servicedesk
We are trying to move the application side of Servicedesk plus 7 Enterprise to another server. The problem we are having is that service desk is trying to recreate the Database. Is there a way we simply connect to the same database without having to backup and restore to a new one?
mail notification and exchange server
Quick Question- I have servicedesk plus in an environment where I have exchange set up, but do not have the ports open for pop3. I know you can set up mail notification with pop3, but I want to do it with exchange settings. Any Ideas if it can be done? My version I am using is version 7.0.0 Thanx, The Haber Group :?:
Server crash
Hello all, I'm in a bit of a pickle. We had a server crash and had some data corruption. Long story short I do not have a backup of SD+ other than our standard backup of the installation folder. Is there any way that I can reinstall the application and then migrate the data to it? Any help would be greatly appreciated. Thanks. Chris
servicedesk enterprise trial on 2003 server
Hello, we are running ServiceDeskPlus enterprise newest Trial, also OPManager, OPManager tools and ADManager. The mysql is selected as DB�s in all cases, we are running it on win2003 server, all none of them are stable, they keep crashing, mostly the OPManager and OPManager utilise but also the ServiceDeskPlus and ADManager are crashing, they all run on their own ports and all run as individual service. We hope also that the poor performance will UP once we hit the DB�s on our mssql cluster. No errors
Cant rename state to other language SD+ 7005
Hi I have found a bug (I think). We use SD+ Build 7005 swedish language. Some futures are not enabled to change. Go to: Admin tab, helpdesk adjustments, status. All functions/features are disabled (grey marked). Is there anyone who can solve this? Regards / Robert Andersson Sweden
Ability to resend approval notices
If a user receives an approval notice email, but accidentally delete it before responding to it, there is currently no way to resend an approval notification. The only option is to create another approval which will generate another notification. You then end up with two approval submissions on the request, and only one will get answered. Perhaps there should be a button beside the approval in the request details that lets you quickly resend the notification email to the user.
Resend approval notice
Maybe I am missing something, but there doesn't appear to be any way to resend an approval notice in the event that the user deletes the email by accident. We can, of course, send another approval notice, but then that shows two identical approvals on the request, only one of which will be answered. Is there an option I am missing somewhere to resend the approval notice for an approval already in the system, or will I need to make this a feature request? I am running build 6014 btw.
Need to disable PassThrough Authentication
Passthrough Authentication isn't working for us, so I want to disable it. Unfortunately, the login box never pops up, so I am also unable to login with the local admin account. Is there a way to disable this so I can get in and re-scan AD?
configure SD Plus to run on port 80 rather than 8080
right now I get to SDplus by typing in http://servername:8080 I'm being told I need to configure SDplus on port 80 before I can do a CNAME addition so all my employees need to do is type in http://servicedesk and it will go to http://servicedesk.x.com Can someone help me. Thank you in advance! Dean
Changing administrator password
I want to change the administrator password for the SD 7.0.0 I have very little experience in SQL and have no idea how to query. Thank for your help guys
Server crash
Hello, I am in a bit of a pickle. Our server crashed and we had some semi-serious data corruption. Long story short I don't have a SD backup of Servicedesk. All I have is a backup of the instal folder. Is there anyway that I can reinstall the application and migrate the data to the new installation? Any suggestions would be greatly appreciated. Thanks. Chris
User don't stay logged in
I've made a fresh install of the SDP7 and I`m gettin the follow: When I log from a machine in the network and try to access any link, I get redirected to the login page, so I log in again and the destination opens... It occours in all parts of the program... I tried to clean the IE cache, etc... But still the same... When I use it directly from the machine it is installed this issue doesn`t occours... I`m trying the SDP7 and this issue is getting me crazy.... :lol: Thanks in advance,
AD login issues for Helpdesk
We are having an issue with our Helpdesk install, the AD server it was pointing to has blown up (It was a non critical machine and was there as a backup to our site AD server). None of our users and our admins can login, how can I repoint the AD links without being able to login, is there a script or db entry we can amend? Kind Regards Chris Smith
Is this product worth purchasing?
I am considering replacing my Track-It! software with something like ServiceDesk, LANDesk or Altiris. From the number of support issues it seems that SD has a great deal of bugs. What is the current user verdict?
What happened to the Request Types?
I am running SD+ v7.0.0 build 7005 and within the Admin area there are Request Types defined. However, when I create a request there is no field on the form for me to specify the request type. I have double checked all of the obvious places, but can't see one anywhere or any setting to enable/disable it. Does anybody have any ideas? Thanks Jonathan
Request template information into tasks
I'm testing version 7 of SD+ and trying to create request templates. I have modified the standard new joinee template that is on there by default. I populate the description with the new user details, when the tasks are created, none of this information is populated in the task, ie create AD entry is the blank standard task template from the new joinee template. am I missing something ? I would assume that the call created with the information in the description would auto populate into the task
character ' ? in subject line
Hi, I am using SD+ build 6000. when one of these character ' ? is in subject line. I can't open the resolution page of that request. will the service pack fix the problem? Thankyou. TC.
Hotfixes for Build 7000
I am on Build 7000 and finding a number of niggly problems - annoying, not life threatening. Are their any hotfixes available yet & if so where? Thanks all
Mail notification is not workig in linux mail server in SDP6
Mail notification is not workig in linux mail server in SDP6
installing sdp with mssql2005
using mssql 2005 on a remote server. SDP service stop From wrapper.log Launching a JVM... INFO | jvm 1 | 2007/11/13 15:56:48 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql 33366 root INFO | jvm 1 | 2007/11/13 15:56:48 | This evaluation copy is valid for 29 days
Next Page