Email Conversation Flag Option
Hi
When emails are sent to or from servicedesk, from the request list view you see the icon that shows the last message status which indicates (green) sent by servicedesk (red) recieved by servicedesk.
Would it be possible to set up a flag to show that when the recieved message has been read it changes to yellow or orange for instance!
When you have a long list of requests i find that you keep having to looking into each request where there has been a responce so a flag (mark as read) would help solve this.
When emails are sent to or from servicedesk, from the request list view you see the icon that shows the last message status which indicates (green) sent by servicedesk (red) recieved by servicedesk.
Would it be possible to set up a flag to show that when the recieved message has been read it changes to yellow or orange for instance!
When you have a long list of requests i find that you keep having to looking into each request where there has been a responce so a flag (mark as read) would help solve this.