Creating custom query to find all software installed on all workstation
Is there any way to create a report to show all software (with updates and servicepacks for Microsoft products) installed on all workstations in servicedesk in this format: hostname1,software1 hostname1, software2 hostname2, software1 hostname2, software3 ......... ?
De-Activating Quick Request section or making fields mandatory in the Quick Request Section
Is the above possible , issue lies if a technician raises a request
Example page for handling API Callback
Hello, I am having difficulty in understanding exactly how to deal with the XML Callback which is generated by the API. Could someone please post an example of the best way to deal with this information so that I can create a response page which is meaningful to our users? Regards, Grant
Closing a job from the resolution page
Service desk plus 7.5.0 Build 7513 We have a rule that requires a technician to be assigned to a job before it is closed. When closing a job normally, we get a pop up box to notify us if no technician is assigned. If we close a job from the resolution tab by using the drop down box at the bottom of the page, it will save the resolution text, but the job doesn't get closed - but there is no popup to inform you of the rule, or the failure to close the job.
How to fix time in ServiceDesk Plus
How to fix time in ServiceDesk Plus When I send an email to reply of an email it is in AEST and Not AEDT. so states 2pm when it should be 3pm. James.
$Requestlink in 'Acknowledge Requester by Email ... '
Hi all, Once someone created a request and receive the confirmation mail and he clicks on the $RequestLink it's pointing to http://ddd Btw, it is showing the correct link only when you click on it it try to open http://ddd Anyone ideas? Thnx in advance!
AUTOMATIC CASE ROUTING (AUTO ASSIGN)
How do I set this up? I want the request to distribute automatically/randomly to technicians as they come in. I have read that this is a feature in SDP, but I cant get it to work. Any help would be greatly appreciated.
How do I change an asset from a workstation to a server?
How do I change an asset from a workstation to a server? I can't find a way to modify the resource. Thanks! Pat
Changing requester
Hi, Is it possible to change the requester associated with a request? For example, request is created on behalf of the user but the wrong user is selected. Thanks.
scanning of virtual hosts
hi i had a proliant dl380 g3 which i used as an old file server and service desk 7509 correctly scanned it as a windows machine. i have now rebuild the server as an esxi 3.5 host (vmware) and i have changed the hostname of the server and i have 2 questions with regards to scanning 1) the device is still showing as a windows device, can this be changed 2) is it possible to scan vmware (or other virtual hosts machines) with service desk plus?, i do not have telnet or ssh enabled on thos host machines,
Updating requesters via .csv file
We want to update our user's location field in ServiceDesk to align with what is in AD. We do not want ServiceDesk to break the different locations into seperate sites. I did an extract of the AD information to a CSV file, but when I go to import it, it wants me to point the login id and password fields to a column. We use AD for authentication so I don't want to overwrite that info. Any suggestions on how I can do this? Ideally, I would love to make ServiceDesk sync to the AD office field without
interactive report
Is there a way to have teh en-user input a specific parameter into a query so as to get a report. It's like an interactive report, generic and then the user will just type in the specific asset they want to know about and then the report will run. Kieron
The case replied message under description is missing.
As topic. Your SDP Version : 7.5.0 Build 7507 Latest Version : 7.5.0 Build 7513 [Details]
webinterface errors in safari
SD+ webinterface errors in safari (browser warnings, some positioning errors) but if changed useragent to firefox – all s ok
Update from 7.5.0.8 to 7.5.0.13
When updating I got an error : Anyone a solution? Mark Flothmann
I need to implement access to the site via HTTPS to configure this protocol?
I am a : Registered Customer Database : MS SQL Convenient Time to Contact With Time Zone : Brazil Build Number : 7508
Sort By Resource Tag
Good Morning Everyone, On the main page for workstations and/or servers (WorkstationListView.do), I've found the little button that allows me to customize the columns that are displayed. I haven't found this request before and in all honesty, I'm somewhat surprised that no one has suggested it yet (and that it's not in the product already). I want to be able to sort by Resource Tag, but you can't even add it as a column currently. The problem we have right now is, when we get new hardware in (laptops,
Attachments are not deleted?
I have found that attachments to Incidents/requests that have been deleted in ServiceDesk are still on the system. I have checked for attachments to deleted job numbers in (AdventNet\ME\ServiceDesk\fileAttachments\Request) storage area, and then searched in ServiceDesk Plus for the associated job number and nothing comes up but the attachment is still there! We have systems that send logs to our ServiceDesk and often these just need to be deleted, now that I have found that the attachments aren't
Reply mail not sent to requester when adding a new request
Look Bluds, When I click the 'Add request' button at the bottom of the new request page service desk gets stuck and doesn't return to the requests screen. Also, no reply mail has been sent to the client so I guess this is the stage it is getting stuck on. Has anybody else had this issue? Any idea?
Start ServiceDesk in background
I can`t find how to start ServiceDesk in background, to launch it i use ./bin/run.sh. I have ASP Linux in my server, 2.6.22.9-91.0.120asp. Please help me.
Modification of Closed Tickets
We have a process whereby a recurring ticket is generated. The ticket requires a technician to run a report, attach the report to the ticket, then submit it for approval by a supervisor. After it's approved by the supervisor, the ticket is closed. The Problem: The closed ticket can be opened and the attached file deleted, and then a different file can be attached, all without requirement for additional approval and without adding a single entry to the History of the ticket. Thus it would be easy
Query on all registered requesters
Is it possible to access the table where all possible requesters are listed? A regular report on changes would be very helpful to me since I could use this to check for deleted users to cross check the user management process of disabling/deleting accounts. Another report that would be useful to me is a report that lists requesters/user per site.
Vendor Management in ServiceDesk Plus
Is there a way that I can allow Technicians to add Vendors and Products to the Purchase Order system without them being administrators? Thanks. Regards,
BACKUP causes the whole server to freeze!
I have a major issue here, I tried to do a backup for the system and once it is excuted it run for awhile to do the back up then the whole server freezes and the system is no longer accessible , i have to hard restart the server to be online again. can you please assist on this issue urgently
LDAP Authentication Support in ServiceDesk Plus
Hi everybody, Does ServiceDesk Plus supports LDAP authentication for users? We need to use LDAP to authenticate technicians and administrators loggin in SD Plus. Thank you Regards
SMS Alerts from ServiceDesk Plus 7.5.0 Build 7509
Hello, I would like to know if it is possible to customise SMS alerts for new requests to technicians by a time period? i.e. only receive them after business hours....1700-0700hrs? And if so, how do you configure this? I am a new ServiceDesk User so excuse me if this seems like an ignorant question? I did try to search this forum for a similar topic, but no luck. Thanks.
ServiceDesk Plus arranges Due By illogically
When sorting by the Due By column in ServiceDesk Plus 7.5 the items with no due by are filed alongside those closest to breaching SLA rather than those furthest away as would be logical. For example, sorting by due would get you: - 4th October 20th October and 20th October 4th October - Clearly the logical ordering is 4th October 20th October - and - 20th October 4th October
Problem with license key office 2007
Scanned sofwares office std 2007 does not show the license key and product ID.
Deleting a software asset
When trying to delete a "scanned software" I am getting the following message: "FAILURE :Some of the software is been referred by workstations. Hence cannot delete software further." The issue is that this software is not currently attached to any machines and I would like to remove it or rename it so it isn't used. In the past it may have been associated with a machine, but the association no longer exists. Thanks.
Report video card information during scans
I see that there is minimal information with regards to the video card when scanning asset components. Is this coming in a future release or is it there now? If it is there, where may I find it? If the feature is going to be added, will it populate the monitor resolution and will it be able to detect multi-monitor modes? We are using SDP 7.5.0 Build 7508. Thank you in advance. Jason H
Different Setup
Hi all, it is possible to have different configuration on same installation of service desk? For example, I need different "status" for different Request Type, different Closing Rules, and so on... Thank in advance f
HTTP 500 Error in Backup and Reports
SDPlus Version 7507 Enterprise, Windows 2003 R2 For the past year I have not been able to adjust the Backup scheduling, and more recently (after the server was recovered) the reports section now produces the same errors. See attached.
307 Mail sending failed
I Can't seem to figure this out, i have SD Plus set up through exchange 07, it will send mail to local users with no problems at all, but when it send out to users with an external email address (IE: hotmail) i get that message in the logs, and if i post a response on sd to a user with an external email address, it said sending failed right away, it doesnt make sense. and sd has a domain account to use to login to the exchange to send mail.
Don't reopen Request After Closed
I need that when resquest is closed the client can't reopen. the problem ocurred when the requester reply the message. Esmelin Fortunato
Feature Request: Sub-Technicians in SDPlus
We have a small number of non-IT people that occasionally deal with borderline IT 'stuff' - eg phones, MFCs. What we do now is make them a technician without a login and assign the job to them. They receive the email, respond to it and then email the resolution to us. What would be nice is for them to have the ability to add a resolution and close the job. They aren't technicians and only deal with the occasional issue - not enough to give them a login. If a limited login capability existed within
Templates for resolving a request/Templates for replying a request
Hello I find out the two new features that will be presented in SD 7.6 1) Templates for resolving a request 2) Templates for replying a request Could you please provide more details regarding these features? My Regards, Vlad
Problem the attached files..
have a problem, when trying to resend a mail that has other attached post office, escrtibe like new the file that I have enclosed and the new one that I wrote loses itself, so that?
Mac's on network
do the network scans also inventory Mac's?
language Selection not viewable
Hello, i installed service desk plus 7.5. When i serach under genreal settings in self service portal i cannot choose language selection (filed is not there) Also when i log in as normal user i cannot choose the language. Do i have to install them seperately ? Best regards Niels
Hotfix 7513 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7513) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7513 addresses the following issue. Issue Fixed in this ServicePack 1. SD-22797: Creating a request from self-service portal login by a requester associated to a site, request gets created with the site field as "Not in Any Site". Users using builds 7500 to 7509, 7511 (which was revoked due to problem
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