SQL Server migration to SQL Server when using partitions
Does SwissSQL handle data/schema migration from one SQL Server to another when the number of paritions from one DB to the other is not the same? (What if physical partitions are different? What if logical paritions are the same or different?) Some times the logical partitions are the same but the physical partitions are not. Will this tool be able to handle that variations in partitions (such as by rehashing and rebucketing the data?) Thanks.
Internet explorer page not found
On two seperate computers I can log on to servicedesk web page. On a third it says page not found. The url is correct. What does the browser need in order for it to work (java, cookies, flash...) Thanks
Database Optimization
I need the information on how to optimize the SDP database so that the asset section does not take minutes to load. We were able to fix this issue a while back, however after needing to reinstall SDP the settings have revereted. Please email me ASAP. Kindest regards, Jonathan jdavis@susd.org
changing background colors of service desk plus
is there a way to brand service desk other than simply place the logo on the site? I am looking for a way to brand the web pages with our corporate colors. Thanks
Server Asset - more than one department
Hi, Is there a way to associate a Server asset with more than one site/department? What I am finding is that when a department is associated with a Server that the previous association is removed. Steps I am taking: Relationships tab Add Relationship > Useage Relationship Assign User and/or Department Choose User: No, just select department Choose department save Example: Email server is used by 2 different sites or department. Thanks for the help.
Implementing Queues
Hello dear forumists, I am trying to implement diffrent queues for diffrent teams in ServiceDesk Plus 7.5.0. Here is my idea: -we are 2 teams: Network Team and Helpdesk Team. -we want to change ServiceDesk so that Helpdesk Team will be able to see ONLY requests which are concerning helpdesk issues AND Network Team ONLY requests concerning network team memebers -we DO NOT want each team to see the other team's requests. So, basically we want to split requests in 2 big queues, one queue for Helpdesk
How to move tickets to new category en mass
Running SD plus 7.5 latest build Is there a way to migrate all tickets in one category to another category? Thanks
Request templates - auto group selection
SD+ Currently it is only possible to pre select technicians in templates. Are there any development to have the groups available? officeMonkey.kL
Numbers instead of group names
After update from 7506 to 7514, group names are not presented. Instead there are numbers. When I want to change group, names are presented ok, but after changing in the request the group name is again presented as a number.
unable to enumerate organisational units
Hi, We've recently installed the latest service pack to our ServiceDesk installation. Since installing the service pack, we have been unable to complete a domain-wide scan. The scanning screen simply sits perpetually on "Enumerating Organisational Units" and will not proceed further, or error out. We have tried manually fetching the OUs with the same result. We have verified the L/P used is correct, and that we can connect to the DC itself. from the service desk machine. We can also run a manual
Is it possible to stop SDP from creating new requesters?
We have our SDP hooked up to AD and use it purely as a Helpdesk Management Tool. The Self service Portal is unused. Everyting works fine more or less. We're a school and we only want our Teachers to be listed in the Requesters. Importing them is fine, we asset them assets and when they need help they email ICTSupport which is picked up by the Helpdesk and we can see all their details. The problem is the Students. If a Student emails the Helpdesk, which is something we encourage them to do, SDP will
ServiceDesk attempts to scan Expired System
I'm not sure what the idea behind it is, but as far as I'm concerned, if a system is marked as "Expired" that means that it's unplugged, in the back room, waiting to be disposed of or donated. Why does ServiceDesk continue to try to scan systems marked as Expired? ~James Murphy
What does the IP by a workstation represent?
Is this the IP of the machine the last time it was successfully scanned, or the IP of the machine the last time SDP attempted to scan it?
Query for Custom report
Hi there i need to make 2 custom report query for the attached attributes , 1; server report, 2; print report PRINTER REPORT Brand/Type serial Name Sharename IP SERVER REPORT Server CPU(GHZ) RAM(MB) Video HD size(GB) HD Freespace NetworkCard OS IP
Request Screen List
On the requests list screen where all jobs are shown, is there a way that we can customise the fields that show for all users. By default Priority does not show, however we would like to show this. Thanks
Adding Business Service categories to Relationships
Is there a way to add default business services to the relationship selections? Right now there is just email, VOIP, Email, and Corporate Website. Thanks.
Additional fields for Client Portal Registration
Hi, I'm working with trial version of Support Center and testing the Client Registration throw Client Portal feature. My question is - how can I add additional fields user must field during registration process. The only option I was able to find is adding selection of Popular or Recent Problems.
Maintenance Agreements and Purchase Orders
Good afternoon everyone, I'm curious as to how other administrators deal with this and how someone from ManageEngine would suggest we use the product to accomplish our goal. In the ServiceDesk Purchase Orders, we're trying to figure out how to deal with purchasing things like subscriptions and service contracts and maintenance agreements. These things aren't really software or hardware. They're more like contracts than anything else. How do people deal with purchases like this, and how do people
Explanation of Role-Co-ordinator
I cannot find this in the manual. Can someone tell me what permissions the built in role Co-ordinator has? Running SDplus 7.5 build 7514 Thanks
Purchase Order-Default Value
Purchase Order number Default value should have the option for generating Alpha numeric code automatically.
No-user-response timeout
Rule to remind customer/user that we are waiting his/her answer with closing ticket by timeout when it is not responded
How to duplicate the same configuration that i make on Serverdesskplus to another?
I need to know how duplicate the same configuration¡ regards.
incorrect lincs
Hi 2 all, when I recieve message from users I've got such link like http://support:8080/wo........ But my servicedesk server name is not "support", so this links are not opening. In servicedesk link this content variable called $RequestLink. So how can I cnahge
[7.5.0 b7513] Announcement Bug
Hi Not sure if this problem is related to me but if I make changes to an exisiting announcement, it disappears from view (as if deleted). New created announcements appear but then disappear once edited. Graham
Hello - A linux question
Hello, I have been testin ServiceDesk Plus for some time now, and its very very good software. I have done my testing on Windows 2003 server and OS client is Windows XP. Now I am trying to test it on Suse Linux 11, and so far its ok. But i have a problem with importing Active Directory Users when i installed on linux. I have tryed to imported them like i did on Windows 2003 Server, but i got error that can not be imported from non Windows OS. I tryed to use ldap configuratio, but i get error comunication
Ports Firewall to Analyze Now
Good morning I´ve just installed ESET Smart Security 4, Can anyone tell me which ports need to open to run the option "Analyze now"? With the current settings I get this error: ERROR:No response received from workstation. Probably the workstation might be switched off or does not exist.
web page rendering problems in some Requests
Some requests, not all, affect the rendering of a page. The effect is that almost all names are highlighted as hiperlinks. You can see what i mean in the attached file.
CHnage Request Calendar View
Hi, Can you please advise if there is a way to show the Calendar View for Change Requests to all requesters or place it up on an Intranet? Stevec
Email Signatures-PO Description BOX
Personalized signature configured in the system, should also reflect while sending the PO to the vendore from purchase module.
Applying license when SD plus has expired.
Hi, my Service Desk Plus has expired and I have the new license file but I can,t access Service Desk to apply the next. Instructions to apply the Registered License File Note: ServiceDesk Plus server should be running, and the license file need to be applied from the ServiceDesk Plus client. 1. Save this license file in a folder and click "License" link on the top right corner of the ServiceDesk Plus client. 2. You can browse and choose this file and click "Apply" button. 3. On successfully
Purchase Order - Alert to Purchaser
Good evening everyone, Quick question for anyone who might have a process created, or knows better how ServiceDesk works. We've started working with the PO side of ServiceDesk and we're trying to figure out how ServiceDesk alerts the purchaser when an PO has been approved. Is this an automatic process? or are we going to have to manually alert someone to purchase when an PO is approved? Hoping my question is clear, ~James Murphy
Advice required on Sites and Departments setup
Hi, I was hoping someone can advise on the best way to setup sites and departments to represent our company model. The ICT department belong to a parent company and provide ICT services to the parent company and 3 subsidiary companies. The subsidiary companies are spread over 10 different physical offices and at present, one of those offices is also shared with the parent company. Within each company there are several departments and some of those departments have staff at several of the physical
Remove category
We are having a reorganisation of some of our categories, does anybody know what happens to a request that have been logged under a category that we might decide to delete? Cheers
Locking down description field
Hello Does anyone know or is it possible to lock down the description field content so users dont edit or modify it? for eg. the below information can be modify A new employee is joining the organization. Please provide the following facilities. Date of Joining : Employee Details : Employee Name : Employee Title : Department : Location : Phone Number :
Enable "Pass-through" Authentication does not work
Hello We are using SD+ build 7.5.0 Build 7512 with Firefox Mozilla 3.5.x as browser. PCs are connected to a windows domain managed by an ADS. In the SD+ Active Directory settings, both options ** Enable Active Directory Authentication ** and ** Enable "Pass-through" Authentication ** are enabled Nevertheless, a (mozilla) pop-up asking for the username and password appears. After inserting the correct credentials, the login windows of SD+ appears. According to the documentation, this should *not*
Microsoft Visual C++ Error
Debug error received: Program: C:\Adventnet\ME\ServiceDesk\jre\bin\java.exe DAMAGE: after Normal block (#54) at 0x1C591D10. [ Abort ] [ Retry ] [ Ignore] ServiceDesk works while error is on screen, but selecting any option will close the SD. I think we're a little behind too: SDP Ver 7.0.0 Build 7009
Crash when editing report
When we want to edit (change reporting period) following report we get following error : Reports by all changes -> Time spent on a change We already changed the image as mentioned, but no change. Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace java.lang.NullPointerException at com.adventnet.servicedesk.reports.action.ReportRequestHandler.editReport(ReportRequestHandler.java:316)
Tech Availablity
I get jobs set on me when I am holiday even though I have marked this in the scheduled as leave how can the jobs be put for start after I arrive back from holiday as I start to get escalations while laying on the beach! bbillington@teledyne.com
Tech Availablity Report
Hello, Is there a way to produce a report or export the Tech Availablity chart? As we would like to publish our technicians availablity on our local intranet site. Thanks in advance Mark.
How to manually add one software to several computers at the same time?
Hello. I need to add manually the same software on several computers. This is necessary for that i manage the license windows server CAL. I add 196 individual licenses in software license and need alocate this licenses for each computer. One computer each time, worked, but i would to do all the same time. Obs: the software "Windows Server Device CAL" is already in tables softwareinfo, softwarelist and softwarelicenses. Tanks
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