Install Failure Win 2012 -MSSQL 2014
When installing on SQL Express, The installer goes happily along and installs without failure. When you try to start the server it just hangs . I suspect it is because the installer does not check the database connection. Also SQL Express installs with TCPIP disabled by default. which is causing the root error. I will uninstall and retry. Any Ideas ?
Service Catalogue Template Resource Info Customization
I've already written about several problems I'm having with SDP Service Catalogue Templates. I'm trying to find workarounds since the issues aren't being fixed. However now I'm running into a frustrating issue where I cannot change the order of the custom questions within the Resource Info. Can you PLEASE put in the ability to drag and drop the order of the Resource Info questions. It makes editing very difficult if one decides to change the order or add a new question in a specific spot in the
How to convert to datetime format DD-Mon-YYYY HH:MM:SS (ie. 03 May 2015 19:45:10) from LONGTODATE(xxx) ?
Dear All, How to convert to datetime format DD-Mon-YYYY HH:MM:SS (ie. 03 May 2015 19:45:10) from LONGTODATE(xxx) ? please help Thanks
Rest API Add assets
have a question about using the API for Service Desk Plus. Can I use a C# application to add, delete ,and update assets? Is there any C# sample code that I can have a look at that anyone knows of?
Report for printers cartridge left
Can I generate a report, where I can see, how much toner left in the network printers? Can servicedesk scan network printers?
How to get time elapsed
DEar All, How to get time elapsed between: DateTime Created vs DateTime PickedUp DateTime Created vs DateTime Assigned DateTime Created vs DateTime Resolved DateTime Craeted vs DateTime Closed Please help Thanks
Can't edit Business Services
Hi, I have populated Business Services in CDMB with various entries. However we are finding that our Technicians can't edit an existing Bussiness Service entry or create a new one. The edit and new buttons are not visible. They are when I try with my admin rights. Obviously our Technicians do not have full admin rights on SD+ What can I do to fix this please? thanks Chris
remove the proxy settings
Hello All, I am using SDP 9.0 Build 9041, I am trying to remove the proxy settings but no luck :-( when trying to remove the fields I get an error message that those fields cannot be empty.. is there any way to remote them and disable the proxy? thanks Win
what needs to be activated so that the indicator appears when a request is long overdue?
what needs to be activated so that the indicator appears when a request is long overdue?
Merge requests after a search in request list view
Good afternoon, I have notice a strange occurrence when I am searching in the request list view. I search for a string in the subject field, and it gives me the list of requests with that string. I then merge a few of these requests. If I do this multiple times, after a while they no longer merge. So, by the fifth or sixth different search and merge activity, it just doesn't do anything - the requests remain as they were when the search result came back. If I then open another screen (Admin, Solutions,
Upgrade from 9039 to 9040 or 9041 failing
Trying to upgrade but it keeps failing during the initial extraction. From updatemgrlog0.txt... May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : May 4, 2015 7:15:05 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Invoking UpdateManager in UI mode May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch] [INFO] : The ppm file path:C:\Temp\ManageEngine_ServiceDesk_Plus_9_0_0_SP-0_41_0.ppm May 4, 2015 7:15:18 PM [com.adventnet.tools.update.installer.ApplyPatch]
Asset Scan in SDPE to remote office with dynamic IP
Does anyone know how to monitor remote office asset via internet connection? By the way, remote office asset is using dynamic IP without AD.
No Desktop Central Integration Icon in Service Desk
Any idea why I am not seeing the Desktop Central Integration icon in Service Desk? Thank You
Applying Business Rule in Service Catalog
Hi Karups, Can we apply a business rule to service catalog in such a way that if suppose i have a technician group named as Email then any request raised through Email service catalog feature should be assigned to Email group and only the technicians under that group should be able to view that request. I have created such a rule and the role for the technicians but it didn't worked.Attached is the screen shots of the same. Awaiting for your reply. Thanks, Amandeep S. Deol
Canned Response
Is it possible to insert the canned response and not over write the title and description? This is a fantastic feature but our users would still like the original ticket description left in place. Regards Graeme
print request and automation of departments for new users
hey guys, I've got two questions. first of all what do I have to do if I want to print a request ? mainly about if someone creates a reuqest for a new user and want all the data from the template on one sheet so we can send the printing or just the .pdf to our host etc. and also how could i manage it that i don't have to create a a pick list for our departments in the request manually ? there must be a way to make it more easy i mean there is no real problem in crete a pick list for a request but
Exception while trying to add new Product-Vendor details. [ For input string: "" ]
Anyone else getting this? When attempting to change pricing on an item in"Asset Management-Products" This item is used for 3 different suppliers and when I tried to change the price for one of the suppliers this is the error message received. It did, however, remove the price that was in there and put it back to $0.00. Thanks
Issues with renewing SSL Cert
Anytime we go to deploy the server after renewing our SSL Cert the application fails. I found this in our logs and wanted to get some insight . [07:07:46:306]|[03-25-2015]|[SYSOUT]|[INFO]|[22]|: [JBOSS] PoolTcpEndpoint: Endpoint [SSL: ServerSocket[addr=/0.0.0.0,port=0,localport=443]] ignored exception: java.net.SocketException: SSL handshake errorjavax.net.ssl.SSLException: No available certificate or key corresponds to the SSL cipher suites which are enabled.java.net.SocketException: SSL handshake
TimeSpent SQL Query for ALL records in ChargesTable
Hello, We want to generate a single report that includes ALL TimeSpent Records from the ChargesTable. If users are logging time, we want it to appear in our report. The first step we use is to return every ChargeID from ChargesTable along with the one or more Keys from the "bridge" tables, WorkOrderToCharge, TaskToCharge, ChangeToCharge, ProblemToCharge that are associated with that ChargeID. (SQL is constructed to prevent duplicating TimeSpent if/when ChargeID has multiple bridge keys). Next, the
Work log description filed SQL query report
Hello, is there is any chance to inject the filed related to the work log description in a report? what is the table name for that or at least what is the query may show the required. Thank you in Advance.
TIMESPENTONREQ always 00:00:00
Dear All, I am running SDP (free edition) ver.: 9.0 Build 9041 I am running query below: SELECT qd.QUEUENAME "Group",qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.RESOLVEDTIME) "Resolved Time",wo.TIMESPENTONREQ "Time Elapsed",std.STATUSNAME "Request Status",aau.FIRST_NAME "Requester",wo.TITLE "Subject",ti.FIRST_NAME "Assigned Technician" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
How do i add Vendor support and phone number to an asset
I want to be able to know from the asset view, what support number to call. Where or how would I do this?
Demand/resource management?
Are there any plans to add some kind of demand/resource management to the Project Management module so that whoever is assigning resources has an idea of how much any given resource is already committed to other tickets or tasks?
How can I redirect the traffic?
I would like to stop the server and redirect the traffic to a webpage telling the clients the web is not available because we are doing some maintenance and the application will be ready for use at the hour I want. How can I do that? Thanks.
Replies not populating
After updating to ServiceDesk Plus Build 9041, when replying to a requester via requests, the "To" field does not populate with the requester's e-mail address and no text appears in the text box, previously it would include the request information. Kind Regards, Gavin
Migrating from cloud
Is their a way to migrate all the configuration from cloud to locally hosted server? Thanks,
"Unable to restore database : zip file too large"
I'm trying to restore a backup of our database to a development server and I've encountered what appears to be a major problem! When I execute the restoredata.bat script and select my most recent backup (.data file), the script returns "Unable to restore database : zip file too large" We've been running SD+ since December 2008, and our backups have grown to 5GB+ in size. Has anyone encountered this? Any suggestions? At this point, it seems our nightly backup routine is creating a useless 5GB .data
Premature Creation of Request via Resource Field
Hello, We have had several complaints from our users when their request is created before they have completed submitting a service request through the self-service portal. We have discovered that this happens if they press enter when completing any of the additional 'resource' fields. It effectively does the same as hitting 'Add Request'. Further inspection shows this also happens for the technicians. Has this already been reported as an issue? We're on build 9039. Cheers, Frank
Web/Hyperlinks
Can I use content variables as web links. What I mean by this is, in notifications in response to a request, can I add $RequestID as a weblink. I have tried to do this and when I try to click on the web link it gives me an error of, "This link has been disabled to protect your security". Thanks, B
Free Licece - Won't accept my business email address
When trying to request a free license, the website refuses to accept my email. no matter what email address I use. it gives out an error saying I must use a valid email address. can someone help me out? I'd like to run the free version for a bit before committing into buying the software.
customize the action menu
hi, SDP 9041 when I click the action menu, I got the error as the following. ------------------------------------------------------------------------------------ cannot run program \"xxxxxx\" (in directory \"{SDP_HOME}/bin/../integration/custom_scripts\"):java.io.IOException:error=2,No such file or directory ------------------------------------------------------------------------------------- I have put the script in "integration/custom_scripts" directory & class in "integration/lib" directory, and
Auto Solution suggest help
Hi, I'm having a little trouble of actually getting Auto-solution suggest to work for requesters who report incidents on the help desk. Is this an option that should already be there or does it need to be turned on? My service desk version is 9.0 Build 9025 I would appreciate your help, Thanks, Sam
ServiceDesk Stops Fetching Emails
Hi, We are experiencing a mail fetching issue which implies us to apply Trusted/Self Signed Certificate. I tried the solution you posted in the forum http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but not able to get it work. Could you please give me some instructions how to get this done? Best Regards, Nicole
Task Notification not working
I am trying to set up task templates to add to tickets. When I create a ticket, I get a notification, but I no longer get notifications when I create tasks and assign them. I have restarted the mail service with no results.
Other technicians unable to view pasted images from Internet Explorer
When pasting images from internet explorer into the ticket description area the technician who pasted the image is able to see it, but all other technicians see a red X. Is there a solution for this?
How are Numeric fields with exact length used?
If I create a numeric field with exact length of 3, I can't enter any values unless the value has exactly 3 characters... I thought the exact length parameter would specify the maximum number of digits but it doesn't. If I want to enter a value of 1 the entry is rejected. I can't see creating a field for values from 1-9, another for 10-99 and another for 100-999. Am I missing something?
Auto Assign while new work added
Is it possible to assign the incident to technican and change the status to work in progress who added a new work log? In our system I can close a ticket without assign. Thanks in advance.
Asset when coded as "Laptop" lose the ability to see hardware/software ?????
Sorry if this is in the wrong place, but...Newish user, and I found that I could code the assets to either Workstation, Laptop, etc. So I changed all the Workstations that were really laptops to Laptop in Asset Manager of the On-Demand version. Now, the Hardware and Software tabs are gone for all the laptop asset information!??!?? Assets coded as "Workstation" show the hardware/software tab, but why on Earth would you remove those two tabs from Laptops???? Am I missing something ?
in request view, display an icon if the request/incident has associated tasks
Hello it would be very helpful for the dispatching, if in the request view, icons were displayed if the request/incident has associated tasks: one (lets say) red icon if all associated tasks are still open one orange icon if at least one associated tasks is still open one green icon if ALL associated tasks are closedIt could be done in the same way than conversation, notes or approval status icons are displayed. Thanks a lot for your feedback Best regards, Marc
Postgres setup documentation
I need documentation on how to configure the postgres db. The documentation that is linked to the latest install instructions only addresses mssql and mysql. When I installed the latest release it only gave me options to install postgres and mssql so I went with postgres. Please give me a link to the postgres setup instructions.
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