Problem with the chat section of the software
Hi, when some users, but not all of them, try to use chat, they get an "Internal error" error on the user page.
Unable to connect to mail server. Check configurations and try again.
Problem with saving on exiting report
Sometime we run exiting report but when we save, it save overwrite on another report.
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
[SD-105434] Scheduled report maximum recipients
Hello After the last update I noticed I could not add recipients to one of my scheduled reports. Prior to the update, the report had approximately eight recipients, now I can't have more than five or so. If the maximum length of the To field cannot be
Can you fix this report.
Hi, i have been working on the below report, can anyone take a look and let me know why it wont generate, there is nothing in the logs when i run it. it was working up until the network info was added. SELECT workstation.WORKSTATIONNAME "Workstation",
Scheduled report runs once and then sops until service is restarted
We are using the ScheduledReport.py script to send e-mail with Pending reqiests to each technician. This has recently (ca 3 months ago) stopped working. It works once after the service is restrated and then would no longer work unless the server is restarted.
SDP 11202 critical issue
Hello! Just to let you know... On SDP build 11202 there is no possibility to edit/save ANY asset. It just throws error Unknow error occured. Clearing out any asset fields or attributes not helping. On SDP build 11201 everything seems good. Assets are
Reports missing since license downgrade
Hello, Since recently downgrading our SDP (10.5 Build 10514) license from Enterprise to Standard, a bunch of reports are now missing from the Reports page. Reapplying the old license makes the reports return again but as soon as the new license is applied
Scheduled Reports funtion sent duplicate email
Customer received 02 email same content when i set 'Scheduled Reports'. I check on Scheduled Reports, it just only one report
ERROR WITH REPORTS
Dear good night. I request the help of who can cooperate please. The problem that I am presenting with my application is that I cannot run any report. The report I'm running has always worked in versions prior to 11.1. To rule out faults, I have limited the filter to a minimum of one day. from March 30 to March 31. (I am using version 11.1 of Service Desk Plus). Anyone's help is appreciated. Thank you. Cheers
Project and Tasks report is not working
Hello, The following report is not working anymore. Please help me fix it. SELECT projectdet .PROJECTID "Project Id" ,projectdet.TITLE "Project Title" ,projectstatus.STATUSNAME "Project Status" ,projectowner.FIRST_NAME "Project Owner" ,c.comment "Comments" ,md.Milestoneid "Milestone ID" ,md.TITLE "Milestone Title" ,mdon.FIRST_NAME "Milestone Owner" ,mst.StatusName "Milestone Status" ,(select case when md.Createddate=0 then null when md.Createddate=-1 then null else dateadd(ss, md.Createddate/1000,
Caída total del sistema de Tickets
Buenos días Reporto inconvenientes con el Software Service Desk el cual actualmente se encuentra montado en un servidor. Hace aproximadamente se cayó el Servicio y no quiere arrancar, solicitamos de su apoyo para solucionar el inconveniente el cual no deja acceder al servicio y dar atención a los usuarios