Exporting Requests to PDF
I want to export my request to PDF so I can print them and show them to my manger.
Add Date Filter Criteria in Custom Reports
We need to be able to run reports based on date fields less than, greater than, etc. compared to a dynamic date (ex. current date). The Data Filter options does not have Less Than, Greater Than options but Advanced Filter does. Advanced Filter does not
[Free e-book] Get started on AIOps without spending the big bucks
Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
Hi there, Still relying on gut instincts for IT decisions? You need GenAI-driven analytics. GenAI is reshaping the way IT teams work. From smarter forecasting to anomaly detection, it helps organizations forecast service disruptions, find an outage's
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
Hi there, Repetitive incidents, outages, and security gaps often drain your team's productivity. But what if you could establish a proactive ITSM landscape where AI and ML proactively predict, prevent, and resolve issues before they strike? Our new e-book
[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
[Free webinar] How to design the perfect SLA, SLO, and SLM compliance dashboards
Hi there, IT teams today face mounting pressure to deliver top-notch operational reliability, service accountability, and customer satisfaction. But without clear visibility into crucial service-level metrics like SLA, SLO, and SLM, this can feel like
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
[Free webinar] 5 steps to secure IT using analytics-driven service management
Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Analytics Plus webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in about three minutes.
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
How to calculate work hours lost from inefficient service desk practices [Free e-book]
Hello there, Don't let your technicians' time slip away! Explore innovative strategies that identifies wasted work hours, maximizes outcomes, and drives process optimization. Our latest e-book covers proven strategies to address time-consuming inefficiencies
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
[Free webinar] Reduce service desk expenses in five quick steps
Hi there, Cost reduction strategies involve time-consuming plans, and often fail to curb IT expenses effectively. Discover five immediate steps you can take to optimize service desk expenses, while improving service desk efficiency and productivity. Join
Query to get Request Ageing info.
Version : 14304 DB : PGSQL OUTPUT: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", cd.CATEGORYNAME
[Free webinar] 5 quick steps to drive service desk cost optimization
Hello there, Reduced budget wastage, streamlined asset management, and enhanced service desk efficiency—this is everything you stand to gain at the end of this webinar. Join the session and discover data-driven strategies that bring significant improvements
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free webinar] 5 strategies to avoid service desk technician burnout
Hello there, Experiencing declining productivity and efficiency? Your solution may not lie in enhancing technician skillsets, but in tackling the underlying signs of technician burnout. Our latest webinar walks you through effective solutions to identify,
[Free e-book] The CIO's handbook for analyzing IT budget spending
Hello there, Don't let generic reports and a lack of visibility impact your IT budget and spending. Gain a powerful edge over standard budget reports with our latest e-book, and witness streamlined IT budgeting, reduced cost wastage, and increased ROI.
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Analytics Plus webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity . Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
[Analytics Plus e-book] The 3-step plan to reduce your daily IT workload by half
Are you struggling to meet deadlines and boost productivity? Nothing hampers organizational productivity like overworked employees and inefficient processes. Read our e-book to wield AI-powered insights to prioritize tasks, reduce daily IT workload by
IT analytics in 90 seconds: Cut costs with enhanced self-service
It's no surprise that repetitive processes and requests quietly drain your organization's resources. Curb the costs of frequent help desk requests by facilitating intuitive self-service. If you're not already using Analytics Plus, sign up or download
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
IT analytics in 90 seconds: Identify problematic asset combinations
Leverage Analytics Plus' correlated insights on IT assets and help desk incidents to effectively curb the usage of problematic hardware and software assets. If you're not already using Analytics Plus, sign up or download your free, 30-day trial tod
[Analytics Plus e-book] The IT managers' handbook for year-end IT reporting
As we're winding up this year, it's likely you're preparing your annual IT reports to present to your senior management. IT teams take up a sizeable portion of the organization's budget, and don't generate any active revenue—these factors make it crucial
IT analytics in 90 seconds: Improve IT supply chain management
Streamline your asset procurement process by leveraging Analytics Plus' AI-driven forecasting engine. If you're not already using Analytics Plus, sign up or download your free, 30-day trial today.
IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment
It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
[Free e-book] Solving IT problems using data correlation
Hello folks, We're happy to bring you our latest e-book on using data correlations to solve IT problems. In this e-book, we cover how data correlations help eliminate blindspots and provide 360-degree visibility into IT operations. We also demonstrate
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