[SDF-87697] How to create a report from Service Templates and Business Rules
HI Friends I need to create report from Service Templates to find out that which business rules are related to which templates. in fact, I need to find out that which templates has been set as criteria in Business rules. I found this tables: requesttemplate_list
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Report - Tickets older than X time and tickets with no replies
Good afternoon friends, Our COO asked we devise separate reports which will show him two things. 1. Any open/assigned/unassigned tickets which are older than 10 days 2. Any tickets that are open/assigned/unassigned that have no response. I'm fairly certainRequest status times report
I was asked to set up a report that shows the amount of time that a ticket was in each status. Open: How long was the ticket Open until it was set to "In Progress" In Progress: How long was the ticket In Progress until it was set to "Resolved/closed"