Need some query to update Sites and Technichian
I have use SD Plus 3.3 with progessql, please help to give me a query to update Sites (Region,Time Zone,Address Line 1 ,Country,Email), Department (Names) and i have a question about PO that my ship address and my billing address is different so what field i can update it and the query if have ? Thank A lots
Add Alerts to technicians when tickets hasn't been responded for X amount of days.
Just wondering if there is any way to send out alerts to technicians when a ticket has not been responded for a certain amount of days? Currently on 9211 build. Thanks in advance.
using and API to create a new service request
can you provide some assistance : we are using the following string to create a Service request via an api string. the request is completed however the template i have requested to be used is not selected . The Default template overrides this and as a result we are presented with a blank ticket http://tdwh-apsdp-v1.tdwh.co.uk:8080/sdpapi/request?INPUT_DATA=<Operation> <Details> <parameter> <name>Requester Name</name> <Value>Sukhvir Kang</Value> </parameter> <parameter> <name>Subject</name> <value>Revoke
New Install ServiceDesk Plus won't start
I just installed SDP using the built-in PostgreSQL DB on Windows Server 2008 R2. SDP won't start and hangs after Application Layer Started......................................................... Below is the run.bat output. Can anyone help me get this running? THANKS. C:\ManageEngine\ServiceDesk\bin>run.bat "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. .
Migration process
Hi, Do you have a migration guide on how to migrate the application to new hardware. We are currently running Manage engine service desk plus (9.0 9011) on a Windows 2003 server and connecting to a separate database server. We would like to migrate the application to a new server running Windows 2012 R2 and run the latest version (9.3 9301). How best can we achieve this? Thanks
database connection
I need to migrate the servicedesk DB and I wondering how I can find what account/methodology the manage engine servicedesk application connects to the sql server DB. many thanks
Service Desk hangs.
I hope someone can help me. Our service desk installation just started hanging after you try to log in. Even after a restart, the login prompt will pop up, but it just hangs or stops responding. Does anyone know how to fix this, even on the latest service pack.
Associating Solutions with Service Requests
Hi, I am aware that you can associate Solutions with your Incident Catalog by using key words but is it possible to also associate Solutions with Service Requests?
Retrieving Requester Email Address with REST API?
Hello. How do I retrieve a requester e-mail address from a ticket with the API? According to the documentation, the only fields returned when getting request information are: <parameter> <name>workorderid</name> <value><requestid></value> </parameter> </parameter> <name>requester</name> <value>administrator</value> </parameter> <name>createdby</name> <value>administrator</value> </parameter> </parameter> <name>createdtime</name> <value>12321434324324</value> </parameter> </parameter> <name>duebytime</name>
Remove Default Technicians
We removed the original default technicians (Heather Graham, Howard Stern, etc.) from our technician list however they still show in the drop-downs to assign requests as well as the Technician Auto-Assign (but NOT in the list to exclude techs). How can i cleanse these phantom technicians from my system? We tried a SQL command we found in the forums but they still show. [delete from ci where ciname='Heather Graham' or ciname='John Roberts' or ciname='Jeniffer Doe' or ciname='Shawn Adams' or ciname='Howard
Bulk Change "Requester to view their site/department Requests"
Dears, I've imported users from AD and by default the "Requester allowed to view" is set to "their own request only". I need to change it to "their site only" or to "their department only" how can I do that bulk change? Tks, Endashaw
Cost center not saving
We are on version 9.2 build 9233 and when I create a new cost center and hit save, nothing happens, it doesn't save it, it doesn't give me an error, nothing.
Announcement ticker or banner on every screen instead of on the home page
When we have an outage or announcement, we want our users to know it. Unfortunately, nobody visits the SDP Home Page. Can we have a banner or ticker feed across every screen? -Adam
Business Rule Place In Group doesnt work
Hi, We have created business rules in which an incident should be automatically placed in a group depending on the Catergory chosen. This is not working. For example, Bob logs a call with the Category email. He doesnt select a Technician as end users wouldnt know who it should go to. In the business rule, it says when category is Email place in Group "ItSupport". This doesnt happen. The rule gets executed as I receive an email when that rule is applied. If i change the rule to assign to a technician
Unable to update tasks on closed Change requests
Users have left unassigned tasks open on Change requests that have been closed. I am trying to update them but cannot. I tried to delete them but get the following error:' You are not authorized to perform this action. [2211] How do I clean up these opened and unassigned tasks? Thank you.
New Purchase Request/Purchase Order UI
Hi I find the new UI for Purchase module quite confusing and unfriendly. I like the previous UI better for the following reasons. Too many frames. The left pane with Purchase requisitions is confusing. Sorting on PO# does not work. PO# 1, 10, and 100 are sorted consecutively like it is text instead of figure. The custom scroll bars are terrible (Chrome). Too thin to be practical. 3. Not possible to right click > Open in new tab. (opens a blank tab) Anybody else shares these frustrations? any
Unable to apply ServiceDesk Plus Enterprise Service Pack 9121 to 9200
Our upgrade to build 9200 failed. The Update Manager log seems to indicate failures in both the mandatory backup and upgrade portions of the process. Anyone have any ideas? We have done this on a test environment cloned from our applicaiton server, with an exact copy of our database and this was successful. Escalated to ManageEngine support, and although they set the due date as 6+ hours ago, we still haven't heard anything. Just looking for any ideas. Thanks!
PostgreSQL
Regards, I need to know the user, password and default port of the Postgre database in service desk plus. Thank you very much.
SNMP scan Failed
error message: Cannot connect to SNMP Agent. Snmp on printer is configured correctly. Snmp respond with another application, but I get the error in SDP "/HQHQ210X860SRD : Cannot connect to SNMP Agent." I attached support file.
i need to create category belong to specfic site
how can I create request category belong to specific site .. I need requesters from a specific site to send an incident to their site technician only. Can I assign Technician to Receive a Requests from Specific site only?
Using E-mail Command to Route to Service Request Template?
The e-mail command to set fields and assign a request to an incident template works fine to route a ticket using @@RequestTemplate=Report Issue@@ for example. When I try to assign the ticket to a Service Request template, however, the command does not work. Am I missing something or is it not possible to use e-mail commands to assign a ticket created through e-mail to a Service Request template?
Add tasks directly in to the project gantt view with a "Quick Add" feature
It would be nice to add a task directly in to the gantt view. This is helpful while reviewing project statuses and outstanding tasks with a project team.
Update of Service Pack
My version of ServiceDesk Plus is : 9.0 Build 9011 I just want to upgrade to the latest. I was given instruction to do that, but I am not an expert on that. Is there someone out there here who can help me please? I think my company won't mind paying a freelance rate.
Unable to find printers when attempting to create configuration for "Shared Network Printer"
I have gone through and checked out the community forums and have found some similar topics. (https://forums.manageengine.com/topic/problem-with-network-scan-for-printers) I went through and and followed Mohamad's instructions and tested the ping, which was successful. I then went through and tested the telnet connection through snmp port 161 and it failed. I also went through and checked that all the printers I'm attempting to find are using SNMPv1/V2. What else do i need to check out to get these
View and edit project task dependencies within the task and gantt views
It is very difficult to work with a team to review a project schedule due to the fact that project ask dependencies may only be defined and viewed within the dependency screen. It would be nice to have a dependency column in the project task list view that is editable on the fly, using the task ID. It would also be nice to modify dependencies while viewing the gantt view of a project rather than having to constantly go back and forth between the dependency and gantt views and refresh every time you
Expand/Collapse 'Child contracts'
Dear support team We are using Parent/Child contracts. We have yet >70 contracts inventoried, but a lot of those are child contracts. In the current list view, parent and child contracts are mixed and not distinguished (you cannot tell which is a parent and which is a child) and it is there is no option to apply a filter to only view parent/child contracts. In my configuration, it would be great to have the option to expand/collapse a Parent contract to show/hide its child contracts. So child contracts
Email slow after switching to Office 365
We have recently migrated our email platform from an on premise exchange server to Office 365. I have noticed sending outbound emails from a request is much slower since our migration. Sometimes it takes 60-120 seconds for the email to be sent. Is there anything that can be done to correct this?
Projects Not Displaying in Predefined Views
Last night our network admin upgraded from 9229 to 9300 to 9302 last night. Now, my predefined views in Projects are completely hosed up. When I click the drop down and select the Predefined Views gear, it will take me to my list, but I cannot click New or Edit and get anywhere. The New button isn't even a button anymore and if you right click on the edit button next to an existing project and left click open in new tab, it just opens a blank page. I can get to Gantt View, but this does not suit
Can't log in anymore and don't have the administrator account info
Hi, We've been using ServiceDesk Plus a long time, but all of the sudden we can't log in with our accounts. And on top of that, we don't have the "local" administrator account. So we can't log in at all. What can we do? Can we somehow get the account somewhere or can we attach the database to a new installation of ServiceDesk? Best regards, Fredric
need email history to show in replies
Need to know how to configure email replies to show history. thanks,
Self Service Portal Customization not working
Hi, So i can get to this screen in the admin section but when i click the widget button, preview button etc (all buttons in fact) nothing responds so i have no way of customising this screen. Any ideas please? Thanks
How can I downgrade from 9207?
There are a lot of issues after upgrade 9207. How can I downgrade to 91xx ?
Change Calendar - corrupted display when using small navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise) One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps: Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes') Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013) In the Change Calendar now, Changes that are scheduled for the first
errors after upgrade
have some iisues after upgrade to 9302 1. cant close any request from mobile application 2. can make new task from request
ServiceDesk Plus and Windows Firewall
Hi I have a 2008 r2 Server running ServiceDesk Plus that historically did not have the Windows Firewall switched on. I'm trying to reinstate the firewall, so I've added in 8080 to allow web traffic through which works fine. Are there any additional ports that need to be configured in the firewall to allow scans, connection to AD, Email etc? Thanks
Report on unsuccessful Changes
Is there a way to pull a report on changes that were unsuccessful/failed and were reverted back to a previous stage? I understand that workflows are customizable across customers but this is a useful stat to show changes which were successful on their first attempt. SD 9217 Enterprise MS SQL ------------------------- Canada
Increment Field (or enabling + sign)
Hello, kindly assist if it is possible to enable the + sign to a particular field, so users can add additional request if they click on + sign example: File Rule1 File Rule2 .. Or if there is another way to do the same thing. Many thanks, Van
Boot Camp Feb '17 - Change Management
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Assets Count
Hi All, how can Service Desk Plus count the asset ? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Can't start servicedesk plus server
Hello, I try to install servicedesk plus 64 bits on my debian 8x64 server. I got this message when I run run.sh : Trying to start PostgresSQL server failed Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details I looked into : /ServiceDesk/server/default/log I got this error : [09:17:33:933]|[09-09-2016]|[SYSOUT]|[INFO]|[8]|: [JBOSS] BasicServicesDeployer: Starting failed adventnet.deployment:type=ServicesDeployerIncomplete Deployment listing: MBeans waiting
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