using and API to create a new service request
can you provide some assistance :
we are using the following string to create a Service request via an api string. the request is completed however the template i have requested to be used is not selected . The Default template overrides this and as a result we are presented with a blank ticket
<Details>
<parameter>
<name>Requester Name</name>
<Value>Sukhvir Kang</Value>
</parameter>
<parameter>
<name>Subject</name>
<value>Revoke access request</value>
</parameter><parameter>
<name>CATEGORY</name>
<value>User Administration</value>
</parameter>
<parameter>
<name>description</name>
<value>Please revoke the access</value>
</parameter>
<parameter>
<name>status</name>
<value>open</value>
</parameter>
<parameter>
<name>Group</name>
<value>IT Service Desk</value>
</parameter>
<parameter>
<name>technician</name>
<value>
</value>
</parameter>
<parameter>
<name>REQUESTTEMPLATE</name>
<value>test</value>
</parameter>
<parameter>
<name>ACF2 ID</name>
<value>Test1</value>
</parameter>
<parameter>
<name>MAL code</name>
<value>Test2</value>
</parameter>
</Details>
</Operation>&TECHNICIAN_KEY=CC0D91A2-3E53-4016-8599-4FCC101F90A8&OPERATION_NAME=ADD_REQUEST
result:
Build Version 8200
MSSQL