auto login from outside servicedesk
Hi all, We are trying to pass username and password from a SSO portal to the ServiceDesk plus login screen. We have tried 2 different method and both return bad username/password - but I know the username and password being passed are correct and can use them to manually login to the page. Method One: POST j_username, j_password, domain to j_security_check and bypass the login page Method Two: broswer plugin that correctly populates username and password field (like a remembered password) and hits
Service Categories
Whats the difference between IT Service Category and Business Service Category?
Problems with this forum
Hello, Whenever I try to answer on a forum topic, I get the following error: In addition, it looks that some recent posts have been duplicated. What is wrong? Best regards, Demetrius
Problem with business rules
Hello Everyone, This is my first post so please be placable. I have one email box called support@mydomain.com. Also I have 3 support groups: Support1 , Support2 and Support3. I have created a business rule that makes "if topic has a word called "Support1" or if description has a work called "Support1" - assign this request to Support1 group". I have created similar business rules for Support2 and Support3. They are active. After that - I send an email to support@mydomain.com with topic "Support2
The problem of safety of SD
We have 9.1 9107 of August 31, 2015 The possibility for an unauthorized user (even without a login and password) to have access to any server file by a specific link. You can download the log file of the operation of the CD, and there is a possibility to download any file from the server. Has this problem resolved in new versions? If there is an opportunity to say, in which version. Thank you in advance.
Issues while posting in ManageEngine forum
Since last afternoon (IST), we are experiencing some technical difficulties while posting in ManageEngine forums. Users are getting the warning 'Something went wrong. Please try after sometime'. Our platform team is currently troubleshooting the issue and we are expecting this to be resolved in a few hours. Please follow the downtime announcement in CommunityWhiteboard forum for further updates. Regret the inconvenience caused.
Push Notifications on new Android App
Hello, I know that push notifications have not been available on the Android app, however, I just got an update for the ServiceDesk Plus App and under the Improvements sections it said that App now supports Push Notifications. However, I am still not getting notifications. Is this feature really working now? Thank you, Roma
inStore assets
Hi, i have a question about asset explorer part of SDP. Why inStore Assets scans during network scan? if a asset is in store means that it is not in use by any person and is not connected to network thanks
Changing back user account into AD Authentication
Hello, We are using AD authentication logon for our technician and requester. I'm trying using reset password in requesters details, turns out it changes that account into local authentication. How can we turn back the account into AD authentication? we already trying to reimport that specific account its says overwritten but still cannot login via AD authentication. here is the screenshot, the account already has domain but it cannot login via domain, only local
ManageEngine ServiceDesk-PLUS: Restore Data backup failed
Hello, I have problem in restoring data backup when made a new fresh install at new Server with using version 9237 & pgsql Is there any way to resolve this issue? Thank you very much
REST API GET_REQUESTS column filtering
In SDP v9.2, I need to use the GET_REQUESTS operation to page through all requests. I have some questions: How can I specify which columns I want to return? I only want "workorderid", "status", "createdtime", "resolvedtime", and "completedtime". How can I know how many total requests are available? The result does not say. Can you please also point me to good API documentation for v9.2 of your product? Particularly all information related to using JSON. Thank you. Jason
How to customize (rename) status "Denied" in Service Desk?
Hello, dear developers. I have an old time question - could you tell me, in whitch build of Service Desk will be realized feature Id SDF-48701 ??? It's very important feature for our organization. Thank you. Best regards, Eugene Nagirnyak
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Project template don't exist
Hi, We updated to latest version today based on the tests that was done in our test environment where no issues was found. After we have updated our production environment we can now not see any traces of project templates under Admin. Is there any scripts that we can run in order to solve this issue? We now run on build 9.3 Version 9307 with PGSQL Database.
Asset Mangement - Windows 10 - Downgrade rights - Windows 7 - Assignment to client does not work
Version: 9.3 Build 9306 Scenario: Scanned client with Windows 7 OEM - Listed in Asset Management (Registered Windows 7 licenses I can assign without Problems) But now I have a Windows 10 license. With Downgrade right and would like to assign it. So I proceed as follows: Assets -> Software -> Software Licenses -> Add new Manufacturer: Microsoft Corporation Managed software: Microsoft Windows 10 Pro License type: Volume License option: Select Plus (I have tested different variants) ... Downgrade rights
Restored database. Now SDP will not start. (And your Publish reports an error even though it worked)
Hi, The UI changes to SDP have delayed our ability to upgrade to the latest version for several months, but we are finally ready to move ahead. I want to ensure that the upgrade proceeds smoothly so I want to move my production data into my development environment and run the new version against that. Unfortunately there does not appear to a tool to upgrade a database from pervious versions to current, so my only option is to downgrade the development environment back to the current production version
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Manage windows upgrade license
Hello. We had all the Windows 7 license keys registered. We did the update for windows 10 and now a different product key is shown. What is the correct procedure for reallocating licenses? How should I mention that those keys were assigned to windows 10 through the update?
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Can you merge Solutions
Inevitably with multiple people generating solution docs we have a number of entries for the same issue. How can I merge these together, in a similar way that you would do with incident tickets. Obviously once this had been done I would copy-edit the resulting solution
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
Multiple Departments
Is it possible to have multiple different departments in a company set up to use service desk plus in a way that they have entirely different sets of categories, subcategories and items. I want to make it to where department A cannot see the categories for department B and vice versa. Is this possible on Service Desk Plus, we are running build 9307
Edit Task view on Homepage
Feature request to allow different details for pending tasks (i.e: due date, linked module, project name, etc..) -- currently only the created date is shown. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
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