How do we remove Requester Details
How do we remove the requester details from the request page? See attachment for details.
ServiceDesk Plus 9335 Released
Dear Users, SDP 9335 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9335: SD-69732 : Technician name is set as empty in Desktop Central when the technician name is edited in ServiceDesk Plus. SD-69971 : In some SSO-enabled environments, blank page appears during login. SD-69958 : Vulnerability fixed. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Reporting on specific Service
Hi Team, I have created service "Mobile Request" under Hardware service category. I would like to have reporting on only "Mobile Request" service. So how will get the report? Could you please guide me so that I can explore. Thanks, Amol
Public Project List
I know that I can not do what I want with Project Roles. (expose just project list and no tasks) ref: https://pitstop.manageengine.com/portal/community/topic/how-to-let-users-see-projects-with-no-details How would I via API or SQL pull the project list? Is that possible? I would like to pull Project name, planned start date and planned end date, so I can expose on an Intranet site to all employees. Please advise.
Exclude users from an AD import
Hello all, Is there a way to exclude certain users from being imported during the AD import process? I didn't see anything and I have several users that are service accounts and I don't want them in the Requester's list. Thanks for any and all help! Chris
Change IP for SD+ server
I need t change Ip address of our SD+ server (application) Database is located on different server. What is the way to change ip and what should I do to make this change(all needed task, etc.). Server name will not be changed
Updated to 9334 and now blank web page on server running ServiceDesk
I updated from 9326 to 9334 last night. After the update I started the ServiceDesk service as usual and when IE11 launched on the server the logon screen/page is completely blank. I do get the logo next to the page address in the address bar but nothing on localhost. Remote PC's are able to access the help desk. This is only an issue on the server that hosts ServiceDesk. Any assistance is greatly appreciated.
WARNING :Site cannot be deleted as it is being used by a module.
Hi all, I am trying to remove a site that was added through an AD import mistakenly due to bad data in AD. I can't see where this one site is connected to or being used in any module. I only have the Standard edition so there aren't many modules. Is there any way to search to see where this site is being used so I can remove the connection and delete the site? Thanks, Chris
Service Catalog - Field and Form rules disappeared after removing question in resource info
Is this how it is currently being designed? If you set a field and form rule on a field (resource info > questions) with actions such as hide field, show field or run a script, then REMOVE the question. The field and form rules for that field / resource info / question disappear. If you put the resource info question again, all the removed actions and scripts does not return.
ServiceDesk Plus 9334 Released
Dear Users, SDP 9334 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9334: SD-69824 : Agent certificate and jar signed certificates are expired. Msi and jar files needs to be signed with the latest certificates. SD-69626 : Upgrade failure occurs when a CI type which is created later is made the parent type of a CI type created earlier. Issue occurs when both the CI types are mapped to a same product
Trying to start PostgresSQL server failed Unclean shutdown of previous run.
Hello, I have a probem with ServiceDesk Plus from December I cannot start the ServiceDesk since then. :~# /etc/init.d/servicedesk start Starting AdventNet ManageEngine ServiceDesk-Plus :~# tail -f /var/log/servicedesk-plus.log JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Mobile App issue, hoping for help
For some reason, when I install the mobile app, all features work EXCEPT push notifications. I get an error Push Notification Registration is failed. I am not sure if I am missing a notification center setup, I have an iPhone X on version 11.2.2
set leave Technician automatically
Hi, I created a sql procedure(FIRST LOOK) to automatically set up "LEAVE TECHNICIAN" from other software. Q1: why is there a delay until SITES OF TECHNICIAN appear in the web interface TO BACKUPTECHNICIAN? After a few minutes everything seems okay in web interface, but the incidents are not automatically attributed to the BACKUPTECHNICIAN,why? Q2: have a better solution for my problem? ALTER procedure [dbo].[SetLeaveTechnician] (@username1 varchar(50), @username2 varchar(50),@dataStart varchar(20),@dataEnd
Sites issue
Hello, I am setting up our implementation for SDP, on site, and I am encountering an issue to do with Sites. I have added multiple sites and I would like to add all the techs to all of the sites. However, there are no sites listed to add them to. I am also getting a popup every time I go to the Technician page that I have attached. Has anyone had this issue and, if so, how did you resolve it? Thanks, Chris
How to change request mode using buiseness rules
How can we change request mode (mobile, e-mail, sms etc.) using buiseness rules? We can't see it in the dropdon menu in actions.
Can't send command to SMTP host
Hi, I am using on -promises free version of SD Plus, I have setup Office365 mail configuration, We are receiving incomaing mails but not sending e-mails. I have attached log file for your review, please advise
Due-by time of requests sent in via email
Good afternoon, A number of our clients submit service desk requests via email rather than the request catalogue. By default, it sets the Due-by for these requests to one day after the time the request is submitted - Is there anyway to alter this to 3 days? Kind Regards, Ryan Parker
Incident Approving feature in Standard ServiceDesk Plus edition
Dear support team, Is the Incident Approving feature available for Standard Service Desk edition? In Incident Template Form - Work Flow Tab - Approval Configurations Header, I can't see approving level selection fields there. Best regards, Sergiy
Description on asset
HI, there is a description field on Windows Server configuration item. is it possible to search for text written in the description field, like text in a request?
My Approval tab (technician)
Please, how i can enable the approval tab for (technician)?
How can I convert a date field into a specific format?
//Get value from the Trans Date field var date=$CS.getValue("ServiceReq_5701_UDF_DATE1"); The resulting variable produces ex. Sat Jan 20 2018 13:53:00 GMT-0500 (Eastern Standard Time) How can I change the format of this output? For example 01/20/2018 13:53 Thanks, Adam
Jquery and field & form rules
How can I manipulate elements if $ is not supported for accessing elements using jQuery?
Assets
When scanning my assets what happens to the assets which are switched off. Do they get classified under in store or what?
Issue with opening PDF after renewal in contract module
When we renew a contract in the contracts module PDF files attached will become unreadable. If we open the original contract te PDF files are still readable. This behaviour occurs in version 9329.
Backup tech - created date
Is the Back-up technician section based on created date? Is this issue fixed, I was reading that this was a issue roughly 1-4 years ago on some posts. Similar post: 3 years ago... https://pitstop.manageengine.com/portal/community/topic/back-up-technician
History Report
We are looking for the SQL Query for the Report that shows History for all Requests, ordered by Request Id and Date(some kind of Activity Diary)... In attach, you can see the example Request: History, so that you can see what kind of SQL report we need. Thanks.
View of resources
Hi, i have a question. Is it possible to create a view which show the resources assigned to the user. For example when a user logged in self-service portal he will have access to list of his devices.
Is there a way to add request closure code in Email notification
Is there a way to add request closure code in Email notification template?
Edit Names of Asset Detail Fields
Is it possible to edit names of asset detail fields? For example, CI is Monitor. Asset details have Asset Tag, Barcode, Org Serial Number, etc. fields. Is it possible to edit the name of Asset Tag to Service Tag?
Emaill notification when status is changed
Hi, I would like to know if there any way to notify the requester when the request changes the status. I already tried the option Acknowledge requester by e-mail when the request is updated. but it doesn't work. I'll appreciate your help. Thank Jacir
Create a report to track the type of tickets we see daily or monthly
Is there a way to create a report (in ServiceDesk Plus) where you can sort it by Subject so you can see what type of tickets you get weekly or monthly?
Script for matching dueby in ticket to task
Is there a script you can execute in the field and form rules on create or submit, that would allow me to mirror what the tickets dueby date to the tasks?
Query Report with URL to Workorder
I have created a few Query reports, but now I need to link the WorkOrderNumber to the actual ticket. Meaning I need to pass the url of the ticket with the report so the user can purely click on the Item and it will take them straight to the Ticket. When you use the Report writer it does create the links/urls, but when you use a query report it does not. 1. Can you create an url to the ticket in a query report?
Deleted CI instances
Hello, we are cleaning up the CI instances. This means that we only focus on a subset of what is available. So, I delete all instances in "Switch Ports", everything is ok. but when I then press the CMDB (All CI items) tab I see all Switch Ports which was deleted. This does not make sense.
Barcode Scanning - Need First Time Advice
Is there a hardware compatibility list for barcode scanners with ManageEngine SD+? I've never used a barcode scanner before and presume that it's basically just scan the barcode and then the data read from the scanner will input into the text box when utilizing "Scan Vendor barcode and add as assets". Thank you.
list department and Site
HI Team, i want create custom report to show all department and site related and will be export to excel. ho do that? Thx
Subject Coding
Is there a way to add information from the ticket into the subject line on form load? Ideally if we would like to get the field which has the custom date (of a deadline) and then add It to the Subject line. Is this possible? I know there is some coding you can do but can it be added onto the Subject field?
Self Service Portal Customisation
Hello, I'm in the process of customising our Self Service Portal and was wondering if it was possible to change the wording for 'Report an Issue' and 'Create a new Service Request'? Thanks.
Problem in receiving Asset data from desktop central
Hi, I have integrated SDP with DC and two Applications are synced. Both have https protocol I have configured Agent setting in SDP with SDP server name have not installed agent for SDP. but DC use agent for discovery. I could not receive asste data from DC. what is problem? Regards Hamid
ServiceDesk Plus 9333 Released
Dear Users, SDP 9333 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9333: SD-69633 : Vulnerability fixed. SD-69338 : Migration fails while applying the 9327 patch throwing the following error, "Out Of Memory" which is due to the huge data present in the Notification table. SD-69629 : Issues with marking of filters as "favorites" and in filter order rearrangement in Request custom filter. Breakage occurs
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