Edit products and vendors without admin privileges?
Is it, in any way, possible to edit products and vendors without complete ADMIN access to SDP?
RESTORE OF BACKUP
Good day! Our situation is that in our server we have 2 drives that contains the backups of the service desk. I just want to ask if it is possible to merge those two backups , because we need to upgrade to a newer version of service desk or what could be the best possible ways to restore the data or if there are other solution to restore it. Thank You and I hope you can help us in this problem.
Export Attachments
We have an attachment that is used for requesting access that comes from a specific Requester. Is there a way to export these attachments all at one time from this specific Requester to a folder? Thanks,
Request Module - Estimated Effort
Hi Can I please have some assistance creating a report which includes estimated effort with-in a request ? As Estimated Effort does not seem to be an available column. Am running postgres sql I would like to report on Request ID, Owner, Title, Scheduled Start Time, Scheduled End Time, Estimated Effort. And filter Category is "Project" Request Status is "on-hold","open","None" Grouped by Technician
Problem Module and Updated Date field
I am trying to determine what purpose the Updated Date field in the problem management module reporting serves. I have tested it and if I update the problem record, this field does not change in our problem reports. As an example, I added an impact statement to one of our problem records, but the report shows No Value for the Updated Date field. I would like some sort of report that shows when a problem record was last updated or acted upon. Craig Rice
Asset Reassign Workflow
We utilize ServiceDesk Pro to assign assets to users. I would like to be able to generate an email to our Finance department who has to manage a separate fixed asset inventory system when the asset is assigned to a new owner. Is there any way to do this?
Function that user can acknowledge the asset he borrows.
A feature where the user can acknowledge/sign the asset he borrows. Perhaps via RFID-Tag.
Generate report by technical assistance groups
Hello, my name is Ezequiel I am looking for a report that shows the account of tickets made per month of a technical assistance group. Particularly the Help Desk group. I would be grateful if anyone could help. Thank you.
Field and form rules to filter custom field based on Site
After reading the following forum post regarding Field and Form rules filtering I've decided to give this a go on my requester form https://forums.manageengine.com/topic/field-form-rules-filtering-list-of-picklist-values I'm trying to filter the results of my custom field named Location (WorkOrder_Fields_UDF_CHAR90) by what is selected from the Site field Example- If someone selects 'Reading' from the Site field i only want options in the Location field to display if they contain the word Reading
Ticket Prefix
Hi Is there any option to have the ticket ID prefix like 170001 will be the first ticket for 2017 and then I will reset to next year to 180001? Regards Irfan
Troubleshooting powershell scripts
Hi All, Does anyone have any tips on how to troubleshoot powershell scripts that are setup in custom triggers? I have two that are not working as expected (seeing no results at all), although the request history log shows both the scripts are being run when the request is submitted. Thankyou, LL
Can alternate approvers be configured?
In the situation that an approver is unable do the necessary approvals (away or ill for example) can an alternate approver be configured without having to manually change each pending request? Best regards Dave
Boolean Custom Field Type
It would be great if we could have a Boolean custom field type such as a check box. Not only for requests templates, but for requester profiles as well.
Create a request with API, how to add a hyperlink into the description field?
Hello I am creating a request with powershell with API. I'd like to insert a hyperlink into the description field. What is the syntax I have to use, so I'm able to click on the hyperlink? I already tried with html syntax like $link = "<a href='http://www.metas.ch'>Test</a>", but only the word Test is shown without a clickable hyperlink. Regards, Markus
Report - alphabetical sort view
Hi, A while ago I asked if you could overhaul the Reports view in SD+ and was told it wasn't on your schedule. As you know the current situation is you create a report and it is just added to the bottom of the list with no way of sorting them. However, could I ask that you put in an alphabetical sort view so that the reports are automatically sorted from A to Z when they are created. At the moment I have dozens of reports in each folder and with no way of sorting them it has become very messy and
Import Requesters From AD Group
Hello, Is it possible to import only requestors from from a specific AD group? Thanks
Difference between two dates in days
Hello I have the following query: select qd.QUEUENAME "Group",wof.UDF_CHAR5 "Weekly Meeting",qd.QUEUENAME "Group", ti.FIRST_NAME "Analyst",wo.WORKORDERID "Request ID",wo.TITLE "Subject",N.NOTESTEXT "Notes Text",wof.UDF_CHAR4 "Vendor_Name",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.DUEBYTIME) "DueByTime", longtodate(wos.last_tech_update) ,longtodate(N.NOTESDATE) "Notes Date" FROM WORKORDER wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
Where are attachments stored for ServiceDesk?
Where are attachments stored for ServiceDesk? Let's say we have several attachments that needed to be deleted. Is there any easy way to do this?
How often is a Windows Domain Scan performed?
We're using SDP 9237. How often is a Windows Domain Scan performed? Are they performed automatically? I could not find any settings to configure how often these scans are performed. Thanks.
Service Catalog drop-down menu not showing up
Can anyone help me understand why my Service Catalog drop-down menu isn't showing up? I have a service under a service category so there is service template I created. However I don't see it under the Request Catalog menu that only displays Incident templates. I also don't see a Service Request menu as referenced in the user guide. I inherited the implementation so I'm trying to backwards engineer how it was set up.
Daily Work log Reports between modules
Good afternoon, Currently we track technician time mostly on incidents. We want to better utilize the projects and changes module, but the biggest thing that keeps us from doing that is a easy way to keep track of daily time. At the moment time is not added across the different modules in service desk. Below is a screen shot of the lay out of the report we use, can we get a MSSQL query that looks similar to this where it will pull work logs from the changes and projects modules and add total times
How to delete a site being used by another module?
We have a site that was imported from AD by accident (misspelling). We would like to delete this site from the Site List. When I try to delete the site, I get this message: WARNING: Site cannot be deleted as it is being used by a module. I have gone through the assets, requests, and requesters and changed all instances of that site to the site it should be. The site is not being used under any projects, changes, or problems. Where else would I check where this site is being used so it can be deleted?
how can running instance manage engine service desk plus on two server with one data base
how can running instance manage engine service desk plus on two server with one data base on our other office branch?
how to custom Font Portal
how to change font service catalog ?
Please enalbe “Add task” & “Associate Project” under “planning stage” of change
team, Our customer arise following feature requests, please analysis it, give us your comments: They want to add following features under "Planning stage" of Change module. 1. allow user to "Add/Edit Task" like in the "Implement stage". 2. allow user to "Associate a Project" like in the "Implement stage". Since, in the Planning stage, there maybe are some "TASK" need to do (call as pre-task), only these task be completed, the change can go to be approval stage. And, for some complex tasks, it's
Holidays Dates display incorrectly
Hi, When setting my holiday dates for the new year, they are appearing to be offset by 1 day, as per attached screenshots... Is it possible I can re-align the dates again? Regards
Problem restoring a backup
good afternoon, in writing here because i am out of resources trying to resolve this problem with our servicedesk pro. the thing is i have installed a new windows 2016 server also i have installed "ManageEngine_ServiceDesk_Plus_64bit(9121)" which is the same version of the production server. when i tried to restore a back up it never show a message saying "the data was restored sucessefully or something like that" i dont know if it really show a message just saying, then when i tried to run the services
Additional Field and Form Rule - "Change Template to"
Hi We have a large number of users who choose the incorrect template. As a result the business rules do not assign correctly. Are you able to add the following Action: "Change Template to" I am hoping to then create a rule that applies this action on the field "Category". Example: If Category contains ..... then change template to.....
How to remove addedd service Fields
Hi, I added one service filed which is called call type , now I want to delete this, so how I can remove
Application Layer Started.......
SDP wont start. I have executed run.bat but get the attached error. Please assist. Thanks,
Add new requester with Login name and password fields via REST API ?
All SDP team I need to use REST API to add new requester with Login name and password fields .is it possible? Thank you and Regards
Hide fields dynamically on form load script
I'm currently using Field and Form rules to hide fields on form load, which works but I have to add new fields to the rule when they are added. I'm now playing with custom scripts to try and handle this dynamically so that it hides all fields, even when new ones are added, except Site, Category, E-mail ID(s) To Notify, Alt Phone number, Technician and Status. I've been able to do it by listing the fields using $CS.hideField(["WorkOrder_Fields_UDF_CHAR90"]); but I'm unable to find any way to capture
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab?
Is there a way to keep the search option banner visible above the fields when viewing requests under request tab? Vs. scrolling to the right and clicking on the search icon each and every time:
Boot Camp Dec'16
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Mobile from Attribute
Dears, i need script to match below : i create field called Mobile Number, and i need to get the number from field name Mobile (which is imported from active directory ) , as i need to view his mobile while requester create the request in that additional field i created before (Mobile Number). ----so if i know column Name of Mobile (imported from active directory) it will help and i will match these fields, appreciate your support.
Purchase request per API
Hi, is it possible to create a new purchase request per API call? Example? Thanks, Dayn
Additional Request fields using Active Directory attributes
Good Evening, Is there a way to add more fields to a request and use Active Directory attributes to be populated out of the box, or would we need to use a custom trigger? We are wanting to prepopulate a user's address, phone number, and so on from Active Directory. I brought the attributes in through the "User - Additional Fields", but if I try to map the fields the same way in a request, it just shows the text like "l" for "State", "samAccountName" for "login ID", and so on instead of the actual
Report to track incidents progress
there are many questions in the forum regarding timespent on the requests, however none of the provided reports /custom report actually worked with v9. in short we need to find out how much of time each technician spent working on ticket (since assignment to him till he push it to other queue - assign it to different team) how can we get report for this and to output sum for each technician for MSSQL thanks for your usual support
Best practice concerning solutions in different languages
Hello Forum, I trying to figure out the best way to build a multi-language solution DB. I will need 4-6 different languages. Goal would be to show the solution in the requester browser language and default to English if no local solution exists. Any ideas? Thanks Daryn
Notifications on dashboard in Chrome
Hi, since updating to the latest servicepack, the notifications (alarm icon with a number) doesn't highlight anymore when a request has been replied to etc. Can still click and see but far less useful now. Still works in IE though. Anyone else had this / know a fix? Thanks, Dean
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