Account administrator creation problem
Namaste, I would like to know, why it is not possible to create a new role as account administrator, and just give account administration permission to the associated person, which means that he or she has to be able add or delete accounts, not just maintain them. As far as I know this option is not available in the current version. If you have any solution please provide to us. Our licensed version is: ManageEngine ServiceDesk Plus - MSP 7.5.0 Thank you, Sincerely, Kornel Mergulhão
priority matrix
Hello, we are evaluating ServiceDesk Plus for MSP. where is Priority Matrix ?! Thanks
AssetScanner
I have seen on these forums that we can get a license key for AssetExplorer so we can do distributed asset scans on client networks. Now that we have purchased SDP-MSP, how do we go about getting a license key for the AssetExplorer?
ServiceDesk Plus to Database Migration to ServiceDesk Plus MSP
How do I migrate SD+ Database to the new MSP version? I have a few customers that are very interested in the MSP version, but they don't want to loose their information. Is there an easy way to do this?
Reading email aliases from Microsoft Exchange
We're very close to purchasing the SD+MSP product. I have a couple of outstanding issues, the most important is this: We are using an exchange 2007 server for mail. I can get SD+MSP fetching mail. That's not the problem. I know how to create email aliases in exchange for the account emails. The problem is that exchange seems to change the "to" field of incoming emails to the main email accounts address. In other words: email account = servicedesk@mycompany.com alias1 = support1@mycompany.com
Problem with Email Format in ServiceDeskPlus System
Hi, Currently I got problem with Mail Format in ServiceDeskPlus, while it received the request via the email. The problem is, it show only one line when received mail that contents many line if I sent using Rich Text Format, which is my company standard format. But if I send out using HTML Format, it hasn't any problem. Did anyone know how to solved that problem?