Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)
Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)
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ServiceDesk Plus Cloud - Slowness in EU DC
Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority
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Slowness in SDP – Assets Module
We are currently experiencing performance issues with ServiceDesk Plus (SDP), specifically when working within the Assets module. The system is responding slowly, which is affecting our ability to manage asset-related tasks efficiently. We appreciate
Service Desk Plus (Cloud) Running Extremely Slow
System running extremely slow, making it almost impossible to work on. Clicking anything takes around 10 seconds before it actually works. Please advise ASAP. I've called twice and not managed to get through. Also logged via email.
Service Down
Manage engine SDP Cloud is going down off and on all morning. It's currently down and the website won't even load. I am getting ERR_CONNECTION_CLOSED in the browser.
Mailflow Issue
Hi guys, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand. However, we have no issues with replying to tickets which sends emails via SDP On-Demand to the end users mailbox. Is there an on-going
Emails have stopped being processed
No emails are being processed into cloud
Intermittent Email Sending Issues with Office 365
Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have
SDP+ instance stop processing emails
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.
Email Integration Office 365 error Unable to get SMTP email"
I'm unable to integrate office 365 with Service Desk Plus Cloud. In setup, Channels, Email, Email Integration, Office 365, configure. I login to office 365, then I get this error "{"error":"Error while adding account : Unable to get SMTP email"} how can
is SDPCloud broken? "internal Error"
no new tickets can be created manual or automated. status page is dead aswell https://ondemand.manageengine.com/status.html
Tickets are not being generated in SDP
Tickets are not being generated in SDP Cloud, does anyone report this failure?
Helpdesk Slow
Anyone else finding Service Desk Plus very slow to load this morning? Seeing the same problem across different browsers and the mobile app. Nothing showing on the service status page as yet but assuming not just us affected.
Service Desk +, Request page offline
Service Desk +, Request page offline Is this just for our instance, or anyone else affected?
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
Is ServiceDesk Plus down today?
Hello, we have user reporting they cannot load ServiceDesk Plus and we were wondering if the system is down or experiencing an outage. If so, is there any idea of when it will be back up? Thanks :)
SD Cloud Down?
Is SD Cloud down? Pages not loading and unable to access tickets for the last 30 minutes and still ongoing.
Morning Slowness
Anyone else seeing absurd levels of slowness in the morning? We've seen it off and on for a few weeks, but this morning it was so bad the site was completely inaccessible for 15 minutes. It is up now, but moving painfully slow. It takes several minutes
ServiceDesk Plus Cloud service interruption?
Is there an outage with ServiceDesk Plus Cloud at the moment? Site will not load. An "Our service is temporarily unavailable" message popped up once, but overall the site is just partially loading. I don't see anything in the Manageengine status pag
Modern Auth Office 365 Email Issues - 2nd June 2023
Today we had our SDP+ instance stop processing emails. As part of troubleshooting we removed and tried to re-add the OAUTH2 configuration but received error related to authentication and password being incorrect. The password is correct and has been validated.....so
SDPOnline down right now?
We are unable to load SDPonline from any internet connection at the moment? Any status updates?
System Slowness
between 8:15 and still happening, incredible system slowness. Talking minutes to load pages. Is there something happening?
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Performance issue
anyone else having issues with the platform at the moment, i can action tickets and i think it does the action but doesn't display the changes i have made, the mail server hasn't synced in 2 hours last update i can see was about 2 hours ago as well.
Slowness In The Morning
Hello, All users in our instance have been experiencing slowness in the system on most mornings, going back a few months. Sometimes it is just a page taking a few seconds longer to load, and sometimes (but not often) the page times out. We have confirmed
May i know the SLA for ServiceDesk Plus Cloud
Hi, We've purchased this product. but it needs to be approved by our security teams before we use. They need to know the SLA. but i couldn't find it in your site. Uptime Commitment ,L1 - L3 Response time, etc.. Thank you.
Log4j vulnerability in ServiceDesk Plus Cloud edition
I would like to know if our SDP Cloud is or has been vulnerable to log4j. On the forum I only read about the on-prem editions.
Site down?
We are currently not able to get a hold of support team on the phone, in chat and created ticket. Is anyone else having issues with connecting to the servicedesk cloud plus? This is what we are seeing
Any one experiencing poor performance this morning
Is there an issue this morning as really slow
ServiceDesk Plus Cloud Login Problem
All the sudden around 1/29 2:30am UTC we are unable to login to the ServiceDesk Plus Cloud getting "your browser is outdated and not secure" although our browser Chrome or Edge is the up-to-date. Is there any server issue?