Asset field cleared on edit of ticket
Hello. When a request is raised, the Asset field has the computer number in it but then when you go to edit the form, it deletes the asset and you need to add it in again. Is there a known bug or can you fix please?
[ SDF - 58291] Requests and Custom View with multiple operators
is it possible to make a custom view with filter set based on a few conditions AND OR simultaneously? eg. (My group AND unassigned ) OR (MY Request AND not Closed)
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Vulnerability Manager Plus repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch
Critical issue while deploying Cisco Webex patch
Hello everyone, The Cisco Webex patch with Patch ID 313977 was released on Apr-28-2020 at 04:40 pm GMT. Regrettably, on installing this patch in certain machines, few of our customers got in touch with us stating a few issues. Following this, the patch was removed from the Patch Manager Plus repository on the morning of Apr-29-2020, for further analysis of the situation. Issue when deploying Cisco Webex patch: Customers who have synced the database and deployed the Cisco Webex patch in the
Query to retrieve Technician and Requestor Ticket Convos - URGENT
Hi Folks - I need a MSSQL query to retrieve the Technician and Request communication History. I have tried this query but nothing is executing. select nw.workorderid "Request ID", nw.notificationid "Conversation ID", 'Outgoing' "Conversation type", DATEADD(s,datediff(s,getutcdate(),getdate())+(n.notificationdate/1000),'01-01-1970') "Sent on", aau1.first_name "From", nr.recipient_email "To", n.notificationtitle "Subject", nd.description "Conversation", sd.attachmentname "Attachment" from notificationtodesc
Monitor Exim
Hi Team, I notice that AppManager has different monitors for commercial mail servers. It is possible to add monitors for open source email applications, the most used is Exim. Cheers Ruben
Customizing the main login screen?
When users get the first screen to either choose "Reset Password" or "Unlock Account", and that page be customized? It seems very bland.
Remove integration between SDP MSP and Analytics Plus
Hi, I configured integration between ServiceDesk Plus MSP and Analytics Plus. After that suddenly I removed related workspace in Analytics. Now when I wanna to remove break integration in SDP MSP and integrate again, but error me: zrmeinteglog0.txt [10:38:37:759]|[04-29-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[41]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 400 Error Code: 7103 , URI: /api/admin, Action: GETDATABASENAME,
Web RDP with shadow
Hi, Usually we take remote desktop on client computer and solved their problem. Almost user's problem related to issue that face while working organization software and need for training. Web RDP in SDP is okay, but we need to see their desktop. As matter of fact we need to Web RDP SHADOW. With shadow in RDP, we can view user's desktop. Do you have any solution for this issue? Can you add this feature to your product? Regards
Ability to Filter Dashboards by Group
Hello, I believe a very valuable feature would be to filter dashboards and the different dashboard graphs by technician group. Currently, SDP only allows for dashboards to display information regarding every ticket within the entire system. Lots of this information is irrelevant to certain technicians. Most organizations have multiple groups or teams within their IT department so being able to filter the dashboard based of the different technician groups created in SDP would allow each technician
Delete inactiv User with Provisioning App
Hello, is it possible to delete inactive User via sync with the Provisioning App? Because i always get these information in the Log -> "[1] Ignoring User due to Inactive status : xyz@domain.de". The Users will not delete and stay as inactive. best regards Falko
[Term of the Day]: NAT
Term of the Day “Network Address Translation” Definition — What is NAT and what it does? To access the Internet, one public IP address is required, but we can use a private IP address in our private network. The idea of NAT is to allow multiple devices of a private network to access the Internet through a single public address. This enables private IP networks that use unregistered IP addresses to connect to the Internet. NAT operates on a router or firewall, usually connecting two networks
Latest Version - Migration
HI, If I convert my teams/departments into different ESM silos - is there a migration tool to move over the existing old requests?
ManageEngine OpManager is offering free, 24x7 tech support to its customers
Greetings from the ManageEngine OpManager team! Due to the global pandemic, maintaining business continuity has become quite tricky. Network uptime monitoring, bandwidth monitoring, firewall log analysis, port monitoring, and VPN management have all become major challenges now that IT admins have to carry these out while working remotely. During uncertain times like these, we all need to do our part to help. ManageEngine wants to do its part by increasing the availability of its support team. OpManager's
"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page. Thanks
Update 10.0.516 OS Deployment Name Change Error
Since updating to version 10.0.516 on Monday the 27th we can no longer change the target computer name during deployment. We receive the error: Failed - The specified username is invalid. We have updated the deployment media and issue occurs with new test media images and previously functioning image templates both. Is anyone else seeing this behavior and have you located a solution? Thank you
Ability to Keep Existing UI When New Update Goes Live
Hello, I had a question regarding future updates to ServiceDesk Plus Cloud. I noticed recently they released a new UI beta version. Being that we set up SDP with the current old UI, when the official release of this new UI goes live along with any future UI changes, will we be able to keep the current older UI? Will there be an option to switch between the two even once the final version is released? I think it would be quite confusing to rapidly switch our entire organization over to the new UI
"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page.
[SDF-85516] Is it possible to add a custom view for particular tags?
Can I include a tag search in the criteria for a custom request view?
False Alarm Alerts
Hi, We have had Probable device failure: No response from device for last 3 polls alerts for devices in one of our offices, but I have checked and everything is reachable and running. Why would this be? It's not the first time it has happened. What can be done to stop this from happening? Regards, Gareth James
Service Catalogue - Add/Remove options in the Fields and forms rules
Hi guys, I was wondering if you could help me understand a rule in the admin side, and whether it resolves my issue. I'm creating a new Service catalogue and I'd like to do the following: On Form load the field "Department" would be empty When a user selects a "Site" from the "Site" field, the "On field edit" rule triggers if user selects "Site A" then the "Department" field will be populated by x,y,z options if user selects "Site B" then the "Department" field will be populated by a,b,c options.
RecoveryManager Plus rolls out Build 6015
We are glad to release the latest version of RecoveryManager Plus build 6015 which adds a couple of new features and enhancements. New features: Backup storage in Azure: Store your Office 365 and Exchange backups in Azure Blob Storage and Azure file shares. Custom technician roles: Curate your own technician roles and provide varying levels of administrative privileges to end users based on your needs. Enhancements: Database backup: You can now backup Elasticsearch nodes configured in the product.
How-to filter computers by similar names under dynamic custom group
Hi! I would like to create a dynamic custom group for a configuration where I would like to exclude computers with names starting with "desktop" (the names are for example desktop-001, desktop-002 etc) because these desktops are different from others and should have a different configuration. I have tried several ways of doing this but haven't found the right one yet. Please, any ideas! Kind regards, Marko
Desktop Central SoM Inactive Computers Removed but still Enabled
Hi, I am not sure what happens with computers that have been removed by Desktop Central due to inactivity max days. I just get an alert that the computer has been deleted from SoM. The computers are shelved test machines that are still enabled in AD. When an previously removed inactive computer is powered on the agent re-checks in with MEDC server or it just uninstalls the agent as if manually removed from Som? Thanks.
Active Directory Computer Reports are incorrect
Hi When running reports from Active Directory - Computer Reports - All Computers, my results include computers that have been removed from active directory. I've tried syncing AD with Desktop Central several times, but the number of computers is still incorrect. Any thoughts on what I can try to do to correct this? Thanks in advance.
Patching for closed network not finishing update from internet
Its been 4 days trying to sync the patch database from internet but it never complete downloading update information using the command "patchsync.bat -c updatedb", it always stuck some where in the process, I left it for two days but it never finishes. What could be the problem? Thanks
All Windows versions compromised due to critical Zero-day vulnerabilities
Hello folks, Two critical zero-day vulnerabilities have been discovered in Windows Adobe Type Manager Library. Both these vulnerabilities are unpatched and allows attackers to take remote control of the systems affected (Remote Code Execution vulnerability). As of now, the attacks are not widespread and only limited targeted systems are hit. Versions affected All versions of the Windows Operating system is susceptible to attacks including Windows version 10, 8.1, 7, and Server 2008, 2012, 2016,
Email Notification not Enabled for Vulnerability Update
I see the below message on Desktop Central --> Patch Mgmt--> Dashboard Anyhow I am not able to click on the Configure Now. It seems a link is not in place.
Windows 10 Pro x64 1909 Feature Pack update issue
I have followed the instructions at the link below to setup the following Win10 1909 feature pack updates... Win10 Pro x86 Win10 Pro x64 Win10 Enterprise x86 Win10 Enterprise x64 https://www.manageengine.com/patch-management/how-to/windows-10-feature-pack-deployment-1909.html I named the four ISO files as per the instructions in the link for the English files. Three of the four are working fine... Win10 Pro x86 1909 (107613-Win10_1909_enx32.iso) Win10 Enterprise x86 1909 (107615-Win10_1909_en_enterprisex32.iso)
MDM Self Enrollment
It would be a good option to have the ability to create custom URLs for separate custom groups for Self Enrollment. If we have multiple groups and want to make apps available to one group that aren't available to the others, it would be very handy to be able to send out a URL and their device would automatically enrolled in the correct group. We have multiple departments that would like to make certain apps available to their teams but we currently need to know who the device belongs to and what
How to view and export a list of Active Directory users with Dial-in access permission?
ADManager Plus' Dial-In access permission reports contain a list of Active Directory users who have Dial-in access. With a lot of organizations resorting to working remotely, the Dial-in Access reports with options to change the permission from within the report itself, would be useful for both monitoring and managing Dial-In access permissions of users. Steps to generate the Dial-In Allow Access report: Click the Reports tab. Go to User Reports. Go to General Reports, and click the Dial-in Allow
Downloading PPM last few releases
I've run into a major issue downloading the latest released update/ppm file in a timely manner. This has happened with the last few releases I have downloaded. I thought I isolated the problem to the servers it's coming from. I have tested this with Multiple ISP's/Sites within my area. The problem is consistent between them (ISP or machine downloading the PPM). Previously the PPM file download links on the DesktopCentral website all pointed to Desktopcentral.com with the exception of the latest patch/link
IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today.
[SD-87015] Error sending approval
Hello! After upgrading to 11.1 Build 11112 we can't send request for approval when language is Russian. When I click "Send" I get error: (Something like "the value specified for the parameter "send" is invalid"). The same error appeared in 11.1 build 11110 when adding CAB members on change request. Switching interface to English resolves the problem.
[DidYouKnow-36] Contract Management life cycle
ServiceDesk Plus Contract Management helps you to organize and centralize contract tracking. The primary objective of contract management is to maintain a complete record of contracts of your organization with third-party vendors. You can track different types of contracts that are for lease, software licenses, support, maintenance, warranty, etc. Contract Management life cycle: New contract submission: You can create a new contract at [Contracts tab -> New contract ] provide the details of your
Create Exports for IP Scopes, Remote Offices and Computers
When setting up a Desktop Central server, you have the ability to import a CSV file with information. Problem is, the documentation is not clearly written and thus causes a lot of issues, errors and downtime. When migrating information from one server to another (new server/new hardware), you should be able to export the IP scope and other information in the proper format. So far, following the build in instructions form Desktop Central, i've yet to get anything to import and i won't manually import
Create account with a generated passworh through API.
Hi Guys We're trying to automate the account creating on different new devices (mostly with powershell so far). Now we're looking for a way to combine it directly with pmp. Is there a way to create an account with a generated password? (based on the default password policy or with a password policy by coice) This way we could automate the account creating in pmp and directly implement them in the target systems. The only thing I found is the account creating with a defined password: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#addaccounts
First Response on ticket
Hi We want to know the time taken for first response on ticket..Is this possible
Problem setting up SAML2 with SDP onprem
Hello We have been working for some days, trying to set up SAML2-authentication for our installation of SDP We are using version 11.1 As we understand it, we should use the transient-nameid format. But as the transient-format (according to the saml2-standard) are only valid for single login session (i.e. it will be different each time the user authenticates again, but will stay the same as long as the user is authenticated). We cannot change the NameID-value in our IDP, if we set the format to transient.
[Term of the Day]: SSID
Term of the Day “Service Set IDentifier” Definition — What is SSID and what it does? You’ll often see the acronym “SSID” when wireless networks are involved. SSID is the name assigned to a wireless network. For example, if you take your device to a coffee shop and you see a sign telling you to join a network with an SSID of “HotPot WiFi”, devices will look for all networks in range when you attempt to connect to local Wi-Fi, you just need to pull up the list of wireless networks nearby and
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