Upgrading to new build
Hi, I am trying to upgrade my ServiceDesk Plus to latest version. Currently running Build 9.4 I did stop the service, Run the backupdata.bat file for backup and then run the updatemanager.bat But the updatemanager.bat is not giving the popup windows for selecting the file. I did restart the system for few times. Any help please. Thank you, Krishna
[Term of the Day]: Digital Twin
Term of the Day “Digital Twin” Definition — What is Digital Twin? Digital twin in simple words can be explained as a virtual representation of a real-world machine, device, process, or system. Digital twin, however, shouldn’t be confused with digitization. A digital twin does not substitute a physical item or process with a digital one to make it more accessible, efficient, or secure. It’s a precise replica of the physical object and a means of testing and monitoring it without needing to
[ForYourInformation - 44] SAML In ServiceDesk Plus
Security Assertion Markup Language (SAML) is a means to exchange authorization and authentication information between services. SAML is a solution where the user logs into a service that acts as the single source of identity which then grants access to a subset of other internal services. This post will be focused on providing an overview of SAML working from ServiceDesk Plus initiated login. Few key terminologies : An Identity Provider, frequently abbreviated as IdP, is the service that serves as
APM v13640 URL Monitor SSL connection to the server failed.
Hi, I have an URL monitor with the message: SSL connection to the server failed. Reason: Peer not authenticated. This exception occurs when the connection made to server URL is not from authenticated client.(This may be due to wrong SSL version, no certificate, the particular cipher suite being used does not support authentication or no peer authentication was established during SSL handshaking) I'll tried to change de SSL version TLS 1.1 and TLS 1.2 because the operational team said that is ther
Bulk Edit Users via CSV - Missing Match Criteria
I ran a report of users missing Description. I then edit the Description and attempt to import those changes. However, when I select CSV import, I select Description to be modified. Then when I try to select the match criteria only Title, Description and Department are listed. Why can't I match on SAMAccount name?
Error on automation of new user creation
I've been using ADManager Plus to manually upload CSVs of new users each week and let ADM handle the creation. That has worked flawlessly, so I wanted to move towards automation, but I've been getting an error. When I check the execution history, it says: "Unable to raise the request. No results for selected criteria this time. " I can't find any reason it would not work, as it's been working fine manually. The CSV is formatted the same. Since that error doesn't give any real information, I have
Custom Group Add List
I have no idea why this feature went away. But please dear little baby Jesus...bring it back. Being able to paste in a list of computers to create a custom group was great. It was fast. Easy. It's how I did most of my groups that span more than one OU in AD.
APM Plugin - Command to obtain information from Oracle EBS
Hi, How I can know wich is the commad that APM Plugin uses to obtain the information to an oracle EBS monitor about the tab clusters and servers. Recently the sysadmin detect that arrive some alerts about components. But when they check it all its OK. In fact they was monitoring this environment but they do not found nothing and the component was correct. Thanls & Regards! A
Scripting - Field and Form rules
I would like to create an auto-complete field that allows the requestor to choose from a list of users in the database. I have already got the look-up working for an autocompleter on the email field that uses the following: var emailCCAutoCompleter =new Ajax.Autocompleter(additionalFieldID, 'email_list', '/servlet/AJaxServlet?action=searchMailId', {paramName : 'ccAddress',tokens: [',',';','\n']}); What I think I am looking for is an equivalent action that allows a search of user names, and what
How to add/change icons to Service Categories?
I'm using standard edition and would like to add new or change icons in Service Categories. is it true I need to edit the PostgreSQL database? How do I do it easily? I have seen this, but I have no idea how I can edit the SQL DB...
Deleting a Survey
Hi, we accidentally created a survey and it went live resulting in some users providing the feedback. I need to delete the survey completely from our SDP - can a script be provided to scrub IT Service Desk Survey so we dont even see it in our survey report filters, etc.
[Term of the Day]: Network Attached Storage
Term of the Day “Network Attached Storage” Definition — What is NAS? Network-attached storage (NAS) is a file-level storage architecture that makes stored data connected to a network, providing data access to heterogeneous clients. HDD sits on your desk and connects through USB. A NAS is a centralized server that connects directly to your computer through a USB cable, but that would negate its main benefit: the network. It creates a small network all its own that any device with the right credentials
'Security Warning: Default Credentials Not Reset' after updating to V11124
Greetings, Not sure why we're suddenly experiencing this error warning across the top of all Technician pages in ServiceDesk after updating to V11124. I've reset the passwords to 'administrator' and 'guest' local accounts as mentioned here https://pitstop.manageengine.com/portal/en/community/topic/security-warning-after-upgrading-to with no change. I do not know which account this warning message is referring to to know what needs to be reset. Any ideas? Thanks, Jacob
SAML Error Log
Hi Friends... I want to configure SAML Authentication and threre is some Error in my configuration how can i see error codes or error log of SAML Configuration????
APM Insight not show all applications
Hello, first of all a thousand apologies for my English. We are working on a PoC of APM Insight for Java, at first we assumed that all the applications deployed in my Websphere Application Server would be shown separately, but when start the monitoring with APM it only shows us one Application (host) and one instance. Is there a way to configure so that the applications are shown separately and each one has its own Apdex? Regards, Oscar.
Installtion
Hi All, Recently I installed Event Log analyzer and noticed that some other products also installed Log 360, AD audit do we need Log 360 for event log analyzer to work, because Log 360 requires additional license please advise
IT analytics in 90 seconds: Three ways to keep your ServiceNow users happy
Identify various ways to boost your end user satisfaction using Analytics Plus for ServiceNow. If you're not already using Analytics Plus for ServiceNow, download your free 15-day trial today. Note: This is applicable only to the app version of Analytics Plus.
[SOLVED] Restrict technician to edit Announcements
Now, all technicians can remove or edit administrator announcements Or each other. How we can Restrict the all technician to edit announcements?
Missing Scripts
Hi, Can you provide me with the scripts mentioned on: https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field There aren't any scripts available in that post. Thanks, Pedro
How to Deploy a Wildcard Certificate to AssetExplorer
The online knowledgebase instructions were incomplete and overly complicated. The best existing instructions I could find are here: https://pitstop.manageengine.com/portal/en/community/topic/install-ssl-certificate-generated-from-local-ca-server The better process which I followed based on a support call are as follows: Procedure: 1) Copy the wildcard certificate PKCS12 (.pfx) file to: C:\Program Files\ManageEngine\AssetExplorer\conf\ folder 2) In the same folder, open the server.xml file
Last Ticket Update Information
Hi, I'm looking for a report that will show me the last date a ticket was updated, and what the update was (be that a note or a conversation). The aim is to check that tickets are being checked/updated each week. Would want to limit it to a set of Technician Groups, group by Technician and sort by last update date. Can't find a way to do this without code on the Service Desk. Running 11.1 build 11120 Thanks Ian
Using SNMP trap varbinds in notification email subject line
Hi, Though it's not a critical things, but ability to SNMP trap varbind values either in notification email subject line or body would be very nice. Is there any possibility of doing so? If yes, how? Thanks,
Deluge: Share Request
Playing around with this new feature and ran into an issue. I'm using the out of the box script and modify the email id field we're using to 'EMAILCC', updated url and key and was able to successfully save and test. But the message I get is that no valid email addresses we're found, even though I've adding one in the field:
How to unlock the default administrator account?
Hello I am trying to log in as Administrator to update some configurations. I forgot the password, so reset it using the documentation and PSQL on this site. I am now getting the message "Your Account has been locked. Please contact your administrator or try later" when I try to login. How do I force unlock the Administrator account from the console? Thanks.
Security Warning: Default Credentials Not Reset
Dear users, If you happen to find this banner with the warning message "Security Warning: Default Credentials Not Reset" in the web client, it is to indicate the Admin that the Backup password in the application has not been reset and is still using the same default password. As you know, the application backup file can be encrypted and the password for the same can be set from Admin > General Settings > Backup Schedule. With the build 11122, we released a security enhancement to force the administrator
Additional Languages translation
Hi! Is it possible to add new language to the PMP - we need change interface into Russian?
Fortify your organization against Shadow admin threats with ADManager Plus
Who are shadow admins? Shadow admins are those users who are not members of any administrative group but still have sensitive privileges like full control or have been delegated sensitive tasks like reset password, change permission, change the properties
Technician Deleted - What happened to the tickets?
We have had two technicians leave the company and their user accounts removed from service desk. Now we can't see the tickets to which had been assigned to them. Where do we find these tickets?
[ForYourInformation - 43] Rich Text Area Support For Task And Worklog Description
One of the most awaited feature was Rich Text mode in Tasks, Worklog, and Task templates. This feature is currently available in 11123 builds of ServiceDesk Plus. Reference ids: SDF-37155, SDF-43511, SDF-50557, SDF-62229, SDF-66199, SDF-70514, SDF-88567 Rich Text Area Support For Task And Worklog Description Task and Worklog Description before 11123 builds: The description can only be in plain text, in the task, task templates, and work logs. It has no formatting, only line breaks and spacing.
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday - Non-security and Third party updates
Hello everyone, Below is the list of the supported Non-security and Third party updates from August Patch Tuesday NON-SECURITY UPDATES : Update for Microsoft Office 2016 (KB4484418) Update for Microsoft Project 2016 (KB4484477) Update for Skype for Business 2016 (KB4484464) Update for Microsoft Office 2010 (KB4484454) Update for Microsoft PowerPoint 2010 (KB4092435) NON-SECURITY SQL SERVER UPDATES : Cumulative Update Package 6 for SQL Server 2019 - KB4563110 Cumulative Update Package 14 for SQL
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
August Patch Tuesday security updates
Hello everyone, Below is the list of the security updates supported from August Patch Tuesday New Windows Security Updates : 2020-08 Security Only Quality Update for Windows 8.1 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 R2 (KB4571723) (CVE-2020-1464) 2020-08 Security Only Quality Update for Windows Server 2012 (KB4571702) (CVE-2020-1464) 2020-08 Security Monthly Quality Rollup for Windows 8.1 (KB4571703) (CVE-2020-1464) (CVE-2020-1380) 2020-08 Security
[Term of the Day]: NFC
Term of the Day “Near Field Communication” Definition — What is NFC? Near field communication or (NFC) technology has become so common that most of us do not even realize when they are being used. NFC provides short-range wireless connectivity technology that carries secure two-way interactions between electronic devices such as smartphones. The technology can provide contactless communication up to distances of about 4 or 5 centimeters range. You can transfer information between devices
WorkOrder_Fields field created, not shown on list, but synched in analytics
Hello This is a problem sometimes happen in our MSP 9408 build When creating a WorkOrder additional field, SDP says it's ok, but then it isn't shown on the list. Surprisingly, later is imported on Analytics Plus, so, somehow, it exists... Let's say we create a WorkOrder field named "Linea", as a PickList text if I query all the files in "columnaliases", it isn't shown In the results, the last one columname in table WorkOrder_Fields is UDF_CHAR40, so I "Linea" to be UDF_CHAR41, but it doesn't exist
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
Security fixes released for Adobe Acrobat and Reader
Hello everyone, Adobe has released security updates for Acrobat and Reader for Windows and macOS. Most of the updates are rated 'critical' and 'important'. Successful exploitation of these vulnerabilities could lead to arbitrary code execution in the context of the current user. The affected versions are as follows: Acrobat DC Continuous - 2020.009.20074 and earlier versions Acrobat Reader DC Continuous - 2020.009.20074 and earlier versions Acrobat 2017 Classic 2017 - 2017.011.30171 and earlier versions
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