MSFC Cat4503 Netflow
I have tried to configure netflow on Cat4503MSFC but it doesnot seem to support this feature.The ios version is 12.2(18)EW4. Could you please let me know alternative for configuring this IOS for netflow.
BackupDB.sh crashes
Hi, i want to move our two installations to new hardware. I'm using your description: Please follow the steps below: 1. Install NetFlow Analyzer on the new server 2. Start the server and then shut it down 3. Run the backupDB.bat file present under the troubleshooting folder of the old installation. This will create a zip 4. Copy the zip file and extract it in the folder C:\AdventNet\ME\NetFlow folder of the new installation 5. Start the new installation Please ensure that the old and the new version
can't generate a loked out user report
Hi, I need help i can't generate a locked out user report i get no report available eitan
Supportcenter in Windows 2003: problem solved
Hi, only to inform you and all guys that if you try to install the supportcenter in windows 2003 RC2 (this is the version that i have but i think this issue is also in windows 2003), the service doesn't finish to start because it doesn't find the correct path to start mysql-nt application. Windows 2003 doesn't correctly reade the path "../mysql\bin\mysql-nt" then it is necessary to manually edit 2 files: startdb.bat wrapper.conf in these i had to replace the path "..\mysql" with the full path of
Questions
I have a few questions and things I would like to find out before I order. We are a hosting company with many resellers so they like to disply the stats of things on there site so keep that in mind here. :) 1. Is there any XML out put of the server status? 2. I know it comes with one admin user but does it happen to have a guest login that can't make changes so users could login to see a status of a server? 2A. If there is no default guest account could we buy another user and make it a guest. The
0x800706ba in wbemtest
I looked at http://manageengine.adventnet.com/products/eventlog/eventlog-troubleshoot.html#6 to find out why my wmi cpu load was not working. Indeed my firewall was enabled on my xp machine. The fix worked OK. Although, I have the same problem with a Windows server 2003, while the windows firewall is not enable. Any Idea ? The server is running stand alone (not in a domain). I specify PCNAME\USERNAME, and its local password for the password information in Opmanager MSP. Regards. J.
OP Manage dont restart Windows Service
Hello, I have add a new windows service, Op Manage detect it when is stopped but i don't restart the service. But i have configure the monitoring for retarting the service. the windows account is correct ? How i can troubleshoot this problem ?
Default LOGON TO field at login screen
Hi Chaps, is there a way we can set the LOGON TO field to always pick a certain domain name? We have 4 domains + local authentication and it's a pain to keep pressings OPTIONS then choosing the domain. The only way I can find so far is to use the REMEMBER ME tickbox but that also remembers the password which doesn't make our auditors too happy.
Internal Server Error
Whenever I try to access the Web panel, I get an internal server error, the logs aren't much help, I already looked. Any ideas? I've got Apache on Windows.
Out of office logs a new job!
hi chaps, does anyone have a way to stop out of office messages logging new jobs? If I email someone from their call in SD, and their out of office is on, it replies and therefore logs a new job.
Threshold violated, alarm message customization !
Dear all, Can you plz tell me how to customize alarm message when any device violate threshold limit. My current message is given below; ORADEV C: is below 2GB. : FreeDiskSpaceInGB - C:\ Label: Serial Number 64a26fe1 : Curent Value : 6 : Threshold value : 7 : Severity : Attention : Rearm Value: 8. Machine:ORADEV. Status:Attention. Time:Aug 28,2006 03:13:19 PM I want to remove few things from this alarm message because I cant able to receive whole message on SMS. plz help me accordingly. Regards;
SNMP Parameters Error!
Hi, I'm running the evaluation version (build 6003). When I go to Admin->SNMP Parameters, i get an "Error!" message with no other information. Why? -Phil
OpManager ODBC?
Is there a way to edit the OpManager data in the MySQL database using an ODBC driver? Thanks. - Darin
Can�t delete monitored windows service!
Hi! I monitor a Windows 2003 Server and i tried 4 a test to monitor a service on this server. Everythings looks good after the test, but now i whant to delete this monitored service. But he do not really execute my doing, i click on the service i whant delete, click on delete, an popup ask me "Do you what to delete selected Service(s)?", i click on ok and it looks good(deleted). But after i refresh the page(F5) the service i deleted is monitored again! Whats going wrong? Thx 4 some hints, kind regards,
I see new release in 1-2 weeks, whats in it?
Just noticed on a previous post last week that a new version is coming, can we have an idea of what to expect?
reports for non-admins
I just realized that a standard technician account doens't have access to reports, and there is no way to give them access without making them an admin. Is this going to be fixed?
Autologin based upon NTLM in IE
Is there a way to have the user sign on passed through internet explorer so that they do not have to login each visit?
Reports cuts off the request title
Is there a way to prevent the reporting tool from cutting off the titles of support requests if they are past a certain length? We are trying to create a monthly log, and it would be very helpful to have the full title in there for our records
sorting globalview categories on home page
On the golbal view tab on the home page, is it possible to sort the order of the requests by technician? I also noticed it is not listing all of my priority levels when I sort by that (I have added a few extra).
E-mails
I have been testing Service Desk with the latest hot fix. My doubt is if I could send notifications requests from the service desk to users outside my domain. For example, if the e-mail used by the tool is helpdesk@abc.com, could I send e-mails to user1@xyz.com?
Service Status
We use a product called Servers Alive to monitor services which we have publishing a webpage of traffic lights. I want to incorporate this into the front page of ServiceDesk so users can automatically see if something is down. Just including an iframe would do.
Backup Script Changed in 5501?
HI, I've recently upgraded from 5008 to 5501. When I ran the backup script in 5008 I could override the destination of the backup directory and the backup files where stored in a single directory. Now with 5501, I can't override the backup directory and each backup file is stored in it's own directory. The backupdata.bat files appear identical between the two versions but there is a difference. I've got a couple of questions. 1. How can I change the script so the backup files go to a single directory?
Cisco 7206VXR
We are starting to trial the OpManager system and I'm trying to get a Cisco 7206VXR monitored. OpManager doesn't seem to have much support for this router although it's a VERY popular series in the Cisco family.. Can anyone tell me how to get the 7206VXR running with OpManager? Thanks in advance...;)
OpManager MSP backup
Hi, How do I backup OpManager MSP ?. Is it the same as with the stand alone version ?. If so, I am assuming I would have to run backupdb.bat /sh at the central console and at each probe. Correct ?.
Statistics errors
Hi, in attach you can find two file .pdf (report generate with netflow analyzer software v.5.). I try to explain the problem: 1) in the file filiale_1.pdf, the MAX traffic value is 1,22 Mbps. This serial line has a PCR (Peak Cell Rate) of 768 kbps and for this the value is wrong; the max peak cell rate should be 768kbps maximum. 2) in the file filiale_2.pdf, the MAX traffic value is 4.13 Mbps . This serial line has a PCR of 2048 kbps and for this the value is wrong too; the max peak cell rate should
EventID 7034
Can't start Opmanager on XP machine. I have a eventid 7034. The ManageEngine OpManager service terminated unexpectedly. It has done this 5 time(s).
Third Party Web hosting Installation
Dear All, I need assitant on how to upload this exe installation to third party web hosting. I normally using the FTP program to upload all the files, like htm, asp, etc.. to the server root directory. But right now, i am downloaded the .exe file, so anyone can assist me on how to install? Thank you tom tomlee@myinfoline.net
DeviceExpert I18N
Hi. Got pleased proceeding my work with DeviceExpert. By the way is there any successfull steps to provide I18N in DE. I can see some tables in the database concerned with this topic, but no sign of it in present GUI. For I am using cyrillic letters in my common work environment I had noticed that they are not encoded correctly by your applets. Is there any support for it in current version. Thanks in advance. With respect, Ilya Serov.
Warning Events
Hi Everyone, I'm a newbie when using this ManageEngine Firewall Analyzer. I need help. Please help me understand the messages below under the Warning Events. These are the messages generated with Warning Severity. a) %ASA-4-106023: Deny icmp src dmz:X.X.X.12 dst inside:X.X.X.10 (type 8, code 0) by access-group "dmz_access_in" b) %ASA-4-106023: Deny tcp src outside:X.X.X.69/80 dst inside:X.X.X.101/5775 by access-group "outside_access_in" c) %ASA-4-106023: Deny udp src outside:X.X.X.28/53 dst inside:X.X.X.100/1071
Virus report
Hi there What traffic will tricker content in the Virus report? I had an attack yesterday but there is nothing in the report. Regard Bjarne
Active Directory Monitor
I have been useing the Active Directory Monitor and it is working as i expect it. But if one of the ad services Goes into error i cant get it to log a ticket in support desk. It has a notification profile that does not requeir any citeria and i though that would do it but i still can get it to log a ticket and it does any type of alarm
Cisco Content switches
Does anyone know if the Cisco 11506 switches running version 8.10 have the NetFlow capability? Thanks, Joe
Fresh start
How can I delete the database and start a new one without re-installation of the software?
bad traffic statistics with netflow
We are trying netflow analyzer on a 6509/sup720 running in hybrid mode. I have tried exporting nteflow stats on layer 2 and layer 3. The amount of traffic that it is showing me is way low for all interfaces. What am I doin wrong? I realy only want to monitor one interface for now. I know this interface should be running at about 10meg in and out all the time, but I'm seeing stats of 10kb in and out of this interface. Below is the config on the layer 2 side I am using: set mls flow full set mls nde
Contact Us Page?
Is there a place to put this on SD?
How to manage web server logs ?
Hello, It seems to me that you forgot to handle the included web server logs ... After less than two quiet (summer) months of use, I have more than 1.5 Gb of logs in ServiceDesk\server\default\log ... I can imagine what are files like "localhost_access_log.2006-08-20.log" and I will compress them manually for now. But what is log\archive\serverout.zip (200 Mb) ? What are serverout[0-9].txt ? Can I delete some ? Could you add log management in SD+ ? For example, 388 Mb of localhost_access_log.2006-07*
Notification to a group
I've a problem after upgrade to 5.5... ...the notification by mail to a technician didn't work when I assign the request to a group... Have any other this problem? In the previous release with the "queue" it worked fine. Luigi
Unable to run report
Dear support, I just purchased ServiceDesk Plus and I got following error message in new version 5.5.0 Please help. type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Unknown table name specified ReportScheduleTask org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Newbie questions
With the normal apologies if these have been covered before. I scrolled down the forum and couldn't see them mentioned. 1) A number of the PCs that we are monitoring at client sites are switched off when their users go home. This means we get flooded with errors at 5.30pm each day. Is there a way of handling these differently to for example, a PC that we know should be on 24/7? 2) Is there a quick way to scan the network again without losing the currently logged settings. I installed the probes over
Requester - Additional fields
I am in the process of adding a new field to our "New Request" form. I would like to be able to add in a field where I can choose who the request will be for if it differs from the Requester. (This is the norm here for access requests) Except for the name of the field it would be a exact copy of the "Name*" field including the "userslookup.gif". Is this currently possible??? :?
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