Comments drop-down does not disappear in Reports page.
When I visit the Reports tab of 7503 it pops up the relevant yellow(ish) comment box outlining the "Report Name:", "Report Type:", "Created by:" and "Description:" as I float the mouse pointer over each report. When I go away from that area, the last comment box displayed remains on the screen. Not significant I know, but it is a bit annoying. Has anyone else seen this and reported it, I haven't been able to find anything so I will raise it if nobody else has.
Strange features of the interface SD+7503
Has noticed that in some request appearance of buttons and choices varies: there is a lower underline and colour varies on dark blue. Look attach.
Change login screen
How can the message on the login screen be changed to remove the message stating "First time users should login with admin/admin"? We would like to have clients login to this and it wouldn't be professional to have a message such as this displayed especially when this product is security related. Thanks, Scott
Global View - View All
We have recently upgraded to Version 7.5 build 7504, when we go to Global view and select view all the pop up window that appears displays all the Requests by Technician the total open jobs displays the Follwing: AAAAAAA138 (the number total is correct). Although this is not a major problem it is anoying.
Issue with Vendors
when you add a new vendor (purchase orders) and hit "save/Add new" after the page refreshes the previous entry is still there. you can either clear out the previous entry's and enter new or go to a completely different page and then back again. not a show stopper, just an annoyance.
Dynamic asset group by name?
Is it possible to create a dynamic asset group that uses part of the device name as a criteria? We use standardized naming conventions for location and device type (NY-LT-SMITH for example), and if I could use "workstation name contains" as a search criteria I could easily group devices together. Also, in the edit screen the text "Dynamic Group Criteria's" is listed. There should not be an apostrophe in criterias.
Where is RestoreDB.sh?
Hello, I am currently evaluating Firewall Analyzer 5.0.0 for Linux. So far everything works fine. I now wanted to try a backup and executed BackupDB.sh that I found in ~/AdventNet/ME/Firewall/troubleshooting. But how can I do a restore? I read that there should be a RestoreDB.sh but this does not exist in my installation. Thank you Chris
Solutions not visible when logged into Self Service Portal
When you go to the login screen for /sd/SolutionsHome.sd you can see solutions being listed. But when i log in as a customer into the self service portal, it does not show any solutions when I click on the solutions tab. Also, when a new announcement has been created, also when logged into the self service portal, you need to click on show all before the announcement will actually show in the window. Please help with this. Thanks, Gian
Record locking
I'm on 7022 right now. Is there a "record locking" feature in any version above the version I'm currently on? This would eliminate 2 or more techs from working on the same ticket. Dean
Different messages to customers when adding a request
Hi I have created different templates for adding different request. A support request have a std feedback to customer. An hardware installation orded from our backoffice need to have different autofeedback. Is it possible? Paul
Update reason is not shown in history...
When editing a ticket and adding a reason for updating, the reason itself is not shown in the history of the ticket. The history simply states that the ticket has been updated e.g. Updated by administrator on Thu, 05 Jun 2008 07:06:58 Is this the correct way it is supposed to function. I'd like for the reason the ticket was updated to be displayed, i.e. Updated by administrator on Thu, 05 Jun 2008 07:06:58 A note has been added to the conversation section of your ticket.
hi there
love you soo much lilly where are you?
How to adjust time of create ticket on ServiceDesk
How to adjust time of create ticket on ServiceDesk ??? :?:
How to change the Product Name for an item detected Net Scan
During my network scan's I am picking up items which are being classified as Unknown workstation, Unknown printer etc. How do I go about changing them to a specific product type manually. Either a screen or direct access into a table(s) in the database. The product name field can be changed in the Edit Resource screen of the asset. Using IE7, SD+ 7 Enterprise , Build 7004 , MS SQL 2005 database. Kind Regards, Andy
Querying Service Desk DB through Excel
Hi there, I need to query the service desk DB from Excel so that to retrieve the data and create some custom charts. I copied and pasted the query of the report to the SQL query in excel. But I get the error that says: You have an error in your SQL syntax, check the manual that corresponds to your MySQL server version for the right syntax to use near '(wo.CREATEDTIME) FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WOR' at line 1 According to the local support for Service Desk, I have
Asset list by Requestor/Technician
Is there an easy way to get a list of assets that are owned by a specific Requestor/Technician? I can't see this anywhere... EXCEPT in tickets that are created. Near the bottom of the ticket is a complete list of all the assets assigned to the requestor. This is what I need to see on a per requestor/technician basis. Can this be made into a screen or something? Would make my life easier and I'm sure many others as well.
Custom request type query
This custom query in question produces the following columns "requestid", "Subject", "Request Type", "Requester", "Category", "Sub Category", "Created Time", "Completed Time", "Technician", "Priority", "Dueby Time". I also want a column which also displays "Customer", please you modify the query to include this column. SELECT wo.workorderid 'RequestID',wo.TITLE 'Subject',rtd.name 'RequestType',aau.FIRST_NAME 'Requester',cd.CATEGORYNAME 'Category',scd.NAME 'Sub Category',dateadd(s,wo.CREATEDTIME/1000,'01-01-1970')
Multiple Daily Backups
I want to know if it is possible to schedule more than just a daily backup of SD+. I ask as I would like to schedule more, as SD+ has become an essential tool and it is critical I keep losses to a minimum. Hope someone can help Chris
7.5 Bugs - Tested in 7503
We just upgraded to 7.5 then hotfix 7502 and today hofix 7503. I noticed these bugs in 7502, but they also still exist in 7503 Edit Request -> "Change template" not working. None of the fields are applied. The template only works if you do a "New request" (using template) ------------------------------------------------------------------------------------------- When filling requester details, EDIT REQUEST -> type in requester name (auto fill) from ACTIVE DIRECTORY, then : contact number = : '01
Dynamic Asset Group by software
Is it possible to create a dynamic asset group that uses software name as a criteria? We have many workstations installed same software and if I could use software name as a search criteria I could easily group devices together. Looking forward your respond! Thank you very much!
Require change approval?
Is it possible to require that a change be approved before it can be implemented or closed? I noticed that I could set a change as completed even though it had not been approved.
Customer Portal Options - Need Inputs
Hi All, We are in the midst of some core changes to the customer portal. Basically these changes are the ones mentioned in the roadmap document : * A completely configurable web portal including what should appear on login & what should appear after login * A simple url for the portal like for example http://server_name/portal * Configurable option for contact to close a request * Ability for contacts to search through their requests * Ability for contacts to run already created reports * Ability
More Exchange Reports
Mailbox logon reports Paul Connolly
log files
Are these necessary, localhost_access_log files? Is there a way to turn them off OR set the value so that it doesn't log everything. C:\AdventNet\ME\ServiceDesk\server\default\log These get huge and there's a new log everyday created. This takes up hard drive space and I just don't feel I need a log full of unwanted stuff in them. Please let me know. Thanks Dean
Business Rules contact assignment
Hello, Each time a new contact emails to the system it is not assigned to an account. Is it possible to automatically assign them to account by a certain rule? Like the business rules option (great job about that!). That would save us a whole lot of time because now we have to assign them manually each time. So for instance: If newcontact and not assigned_to_account then if email ends with "@domain.com" assign_to_account "Domain" That would be nice. Kind regards, L'Excidio
Due date issue and translation mistake
Hello, At first in the Dutch translation from the software the word "pick-up" is translated into "kopieeren". But that are two different things. Could it be changed into the proper translation "oppakken". The second is that only SD-admins can change issue due dates. We have created a role "Employees". These have the following settings checked: Requests : All Solutions: All except full control Accounts : All Is something with these settings wrong that they cannot change the due date? Kind regards,
Vendor/Type: Sharp MX Copiers... Got MIBs? OIDs?
I see that Sharp is not listed as a vendor, and Sharp products are not presented as types. I have some Sharp MX series Copiers I'd like to be able to monitor. I've tried picking Lexmark Printers, and HP Printers but neither works correctly. Is there a workaround?
Free disk space only showing 7 days back
Any steps to diag this problem. Windows 2003 device. CPU showing back months. Other free disk monitors working for other other windows 2000 devices. Monitor should be showing back weeks if not months past that. Tried 30 days,90 days, custom range and custom date.
The RPC server is unavailable
When I want to change the mode to monitor the IIS web site statistics, I get the RPC server is unavailable. Alberto Echevarria
Netflow Analyzer 7 Professional plus flows per second
How many flows per second can Netflow Analyzer 7 professional plus handle?
Analyzer 7 and IOS 12.4(22)
Does Netflow Analyzer 7 support the new Flexible netflow method? ie: flow exporter FLOW-ANALYZER description To Netflow Analyzer destination 192.168.2.16 source GigabitEthernet1/0 transport udp 9996 ! ! flow monitor FLOW-MONITOR description Input Flow record netflow-original exporter FLOW-ANALYZER statistics packet protocol statistics packet size ! ! int fa0/0 ip flow monitor FLOW-MONITOR input ! !
Getting connection errors
After upgrading to 7.5 we are getting multiple connect errors, most are java or explorer errors. Is anyone else having this or does anyone know what to do to fix this issue.
Searching by keyword
Is there anyway for a Requestor to search for a work order by a keyword? I know you can do this on the technician module, but our users would like to search by keyword in the title and description. Thanks
WatchGuard
I am getting webtraffic report but I do not show any data for attack streaming or virus activity. we are currently evaling.
Recently deleted users
I deleted a user and ran, Recently deleted users, report. I get this reply. No Reports Available I ran it 3 or 4 times and get the same thing. I even restarted my ADManager Plus. What do I need to do to fix this??
What rights built-in un-editable roles grant?
Hi, I need information about the rights of the built-in un-editable roles. Since I cannot delete them, I want to understand the rights they (SDAdmin, SDCo-ordinator, SDGuest, SDReport) grant. Thanks, Roxana
Custom queries
I have the following query which works to extract details by "request type", however how can it be modified to also include extracting the relevant "Customer" as well?? Your help would be most appreciated. SELECT wo.workorderid 'RequestID',wo.TITLE 'Subject',rtd.name 'RequestType',aau.FIRST_NAME 'Requester',cd.CATEGORYNAME 'Category',scd.NAME 'Sub Category',dateadd(s,wo.CREATEDTIME/1000,'01-01-1970') 'Created Time',dateadd(s,wo.COMPLETEDTIME/1000,'01-01-1970') 'Completed Time',ti.FIRST_NAME 'Technician',pd.PRIORITYNAME
POPs/IMAPs
Is there any status update for the planned support for secure email fetching (POPs/IMAPs) mentioned in the roadmap document? We're planning to migrate to SC+ and it would be great to know if we need to think about a workaround fetching mail or if we can wait for SC+ supporting POPs/IMAPs. BR Verena
Group import .csv format?
I need to import about 45 groups into our Active Directory. I need to know what columns in the .csv are required and also what format the header row should be in. I looked at the help file but it only gives an example for adding users, not groups. A search in Goggle surprisingly didn't turn up much when it comes to group import (mostly user import). Any help would really be appreciated. Thanks!
Solution Attachment Missing
Hello, I have a request with an attachment that I add as a solution and close it, but when I go to the solution that I just added the attachment is missing. Am I doing something wrong? How come a request with an attachment does not carry the attachment over to the solution? Thanks, Wes
Next Page