Email notification for request assignment to a group
Hi,
I have some problems with the notification rule "Alert group members by Email, when a new request is added to the group". There are no mails sent after activating this rule.
The similar rule "Alert Support Rep by Email when a request is assigned" is working fine, but unfortunaetly the first mentioned rule is the most important one for me/us.
I have this problem with version 6003 and 6005 also.
I have SC+ running on W2K3 with SP2 and MS-SQL2000, JRE 1.6.0_01.
THX for help
Jens
I have some problems with the notification rule "Alert group members by Email, when a new request is added to the group". There are no mails sent after activating this rule.
The similar rule "Alert Support Rep by Email when a request is assigned" is working fine, but unfortunaetly the first mentioned rule is the most important one for me/us.
I have this problem with version 6003 and 6005 also.
I have SC+ running on W2K3 with SP2 and MS-SQL2000, JRE 1.6.0_01.
THX for help
Jens