change calendar
Hi i want tocustomize calndar (such as change default calendar, color and etc) how can i do this. please help me
Problem with re-assigning device to another infrastructure view
Hello, i am using OPManager 8.00 version 8006 with a MSSQL 2005 64bit database (Backend). When i create a device, it adds the device to the desktops infrastructure view. If i edit the device and assign it to the server infrstucture view i get the following error: Status Message: Unable to find the object: Name of the server I get the same error when i add the device directly from the Servers infrastructure view.
Installing opmanager 8 on ubuntu 8.0.4 desktop
I am trying to install opmanager8 on ubuntu 8.0.4 desktop & when i try to start the apache i get the following error ./apachectl start /opt/AdventNet/ME/OpManager/apache/bin/httpd: error while loading shared libraries: libaprutil-0.so.0: cannot open shared object file: Error 40 ./apachectl start: httpd could not be started
Discovery error
We have build 8 We have a server that op manager is reporting as being unreachable. However, we can ssh to this box from the op manager server and have verified all firewalls are open. When we run a manual mib test to this server IP from the mib browser, it returns data, but Opmanager reports that the server is uncontactable each time we attempt to add it as a device. please advise
AMT support?
Any plans to add in Intel AMT capabilities? -Greg
Deleted users still show up in General Reports: All Users
Can someone help me figure out why this is? I am trying to generate some clean reports for SOX.
AD Import Broken in 7014?
Hey guys, Just wondering if anyone has experienced any problems regarding AD integration with SCP? Since the 7014 update, we get the following error when trying to connect to our domain controller for AD import: Exception occured while enumerating Oraganizational Units. I know this worked fine in previous versions, just wondering if I might be missing something or anyone else has noticed similar issues. Thanks! -- Brandon
Move to a different MYSQL database
Hi, I need to use a different MYSQL instance on the same server eventlog will be installed as we already have some apps which are running on it and they use MYSQL too. I have run the changeDBserver.bat and it has created some databases in the new MYSQL install but I cannot start the Eventlog engine properly. The text command screen reports that another MYSQL instance. How do I edit out the starting of the buildin MYSQL? Cheers Rob
device snapshot pages are disappearing.
Sporadically device snapshot pages are disappearing, when clicking on the device link and going to snapshot view, the only thing displayed is a blank page. Thank you for your assistance!
span
alguien sabe si la tecnologia netflow en un router 2811 funciona con la tecnologia span(espejo de todos los puertos en uno solo) hecho en un switch que se conecta al router, el switch no soporta netflow por ello se hizo span a un router. anyone know if the technology Netflow on a 2811 router works with technology span (mirror of all ports in only one) made in a switch that connects to the router, the switch does not support Netflow therefore was to span a router.
Email is not being fetched
Hello, Unknown to me for about a week, none of the emails going to our support address are being fetched by SD+. I am not 100% sure but it seems to have coincided with a SP1 install on our Exchange 2007 box. This SP1 install failed and caused some grief but was rectified. However, in the meantime it has broke the fetching for SD+. I am getting the following message when I try to make any changes to the Mail Server settings: FAILURE :Email Settings saved successfully. But error occured while trying
Stop unattached laptops from a "failed" scan?
Sorry if this question has been asked and answered in a different way, but how does one prevent unattached laptops ( I have some that don't connect to the network for months) from being "failed" during a scheduled scan? Basically I am looking to say don't scan for these systems, but leave them in the list of "scanned" workstations.
Entering Maintenance Cost on a Contract
When creating a new contract, you have to enter in the Maintenance Cost of the contract. How do you specify if this cost is per month, quarter, year, etc? We pay our contracts at different times, so I must be able to differentiate when each one needs to be paid. What about adding a drop-down box?
Completed time not shown for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
Completed time not shown for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
Completed time not shown for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
Completed time for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
Completed time for closed requests
We are using the ServiceDesk software as a work to list and completed work list. Every job gets a ticket. If the job has been completed as it only took a minute for instance, we use a custom template that has a status of closed. This means that the ticket is entered and automatically closes immediately, therefore doesn't show as an outstanding ticket. We run reports daily to show closed tickets using Completed Time. We have found that Completed Time doesn't appear when a ticket has an inital
When reply to amessge, the chain of messages below get squeezed to one big text.
When we reply to a message in Service Plus 7.5, all the chain of emails below will squeeze to one big text below, so that no one can understand what is the chain of emails are.
High cpu and memory usage under asset audit history
I'm running servicedesk 7506 and the java vm gets stuck around 80 percent cpu usage attempting to generate an asset change audit. (click on the "assets" tab and the spinning progress icon sits forever. I'm thinking there might be race condition or otherwise causing this problem. Can you please advise?
Category Technicians... how to change?
Can the default technician for a Category be changed? It appears that this is not possible without creating a new Category, but that doesn't make sense.
Mysql-nt.exe keeps crashing
Hello All, SDP Version : 7.0.0 Build 7015 mysql-nt.exe on our SDP server keeps crashing today with this error code Faulting application mysqld-nt.exe, version 0.0.0.0, faulting module mysqld-nt.exe, version 0.0.0.0, fault address 0x0019858a. This is what i see when i look at serverout.txt file. I've noticed the error below. I'm also attaching a support file for further help. [14:53:24:609]|[04-30-2009]|[com.adventnet.servicedesk.query.util.HdSelectQueryUtil]|[INFO]|[30]|: view Name is : MyOpen_Or_Unassigned|
Notification Rule for Task being closed not sending
I have my notification rules set so that when an associated task is closed that it notifies the requester. They are not getting the emails saying the tasks are closed though. When the request is closed they get that one but not for the task.
Setting - Service Desk as the default Forum when logging in.
Anyone have any idea on how to do this. It's very annoying that have the page load at "All Forums" tab Thanks E
Editing tickets
When I (or anyone for that matter) am in a ticket, is there a way to stop another person from editing? A few times I have been in and gone to close down a ticket that I know is completed, but it can be opened while I am in it and is assigned to other people...!! Is there a way to make tickets read-only? Is this planned at any of the updates?
Linux Workstation Scan
What are the permissions needed for the user account scanning the Linux workstations?
Automatic closure of cases
Is there a way to automatically close a case after it has been idle for X number of days? We would like to have cases closed after two weeks if we have responded to a customer with a resolution and not received a reply or any communication. This would generate a closure notification that tells the customer their case has been closed either because it was solved or because it has been idle for too long. Possible? If not, can you look at this for the next build? It should be realtively easy to
Interface Bandwidth shows wrong value
Hello! I am monitoring some VM Machines with different OS (Windows 2003 and Linux). The ESX Server has a 1G port. Regarding the windows machines I see the correct Interface Bandwith with 1Gbps. But when the OS is Linux then the value is only 10Mbps and due to this problem the traffic graph becomes incorrect, too. Can you help me fixing this bug? Kind regards, Mok
MS SQL - ReinitializeDB??
Is there a version of ReinitializeDB for MS SQL? The version delivered with ServiceDesk is for MySQL.
ReinitializeDB.bat - - for MS SQL Server?
It appears that ReinitializeDB.bat is intended for a MySQL environment. We use SQL Server. Is there a different version of ReinitializeDB.bat to reset a SQL Server environment? We have been testing with ServiceDesk Plus for a few weeks, but now need to use it in a "live" environment, so we want to erase all old data.
Technicians fired
If we remove a technician, how will we then be able to access their closed tickets?
URL Authentication - Windows
I am trying to monitor a URL which requires authentication. When I go to the URL I am prompted with a Windows Popup box for; User name: Password: How can I have this entered within the URL monitoring so authentication happens? Thanks
Auto-Assign tickets
For some reason when tickets come in through email they are coming in as unassigned. How can I make it assign someone automatically? This works from the web, but for some reason not through email.
High memory Utilization and many Process java.exe and cdm.exe
HI, I'm using SD 7. (build 7504) and I have some problems witch this two process (java.exe and cmd.exe). This process are running for more of 30 times each and use allmy server memory. How i can solve this issue?. Best regards, Pablo Vicencio.
App Manager Crashs
App Manager Crash's leaving child processes active (java) & saturation of memory on server. Please can you tell me what’s causing the problem? See log file attached which was created around the time of the crash Build number = 8602 Operating System = Windows 2003, 5.2
Removing old users
Just wondering if you have users that no longer work at your company if you can remove them without messing up references to them in requests?
Problem with SNMP Trap
We send alerts from our App manager server to our supervision console by using the action “SNMP trap Action”. Normally the action works without any problem, but recently it has stopped working. When I execute the action manually by clicking on the button "Execute", I get the message “Action Failed” see screenshots included. Build number = 8602 Operating System = Windows 2003, 5.2 I have tested the port snmp (162) & there is no problem.
Change Management Calendar
I want to enter a change that may take place every {thursday} for a period of time. When I put the change in starting with the first day and ending on the last day, the change gets bannered across the calendar and doesn't show just on {thursday}. Is there a setting or an enhancement that will put the change occuring on the particular day {of the week} that it's supposed to occur on?
disable monitoring of individual ports on switches
hi, how can i enable/disable monitoring of individual ports on switches in opmanager? basicly, i only want to monitor if the switch is working and responding or not
Multiple Tickets are Generated for 1 email fetched
Hi, I'm Running SD+ 7022 on MSSQL, and use mail fetching for incoming emails that get converted to tickets by SD. A few months ago i noticed that for every email that was sent in, SD generates at least 5 tickets with different ticket ID's for each. I Urgently need some assistance and would like to know why this is happening. Thanks
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