Scanned software not detecting iis
Hello When I check the software tab on my server asset I find that IIS is not shown in the list. Is there a reason IIS is not shown now? The server is 2008 R2 x64.
Listing Security Group members
Running a Group Report based on security group gives me number of members in that all groups. Is there a way to get names of all members ? I need to export CSV for each Security Group along with names of members. Thanks
Service Desk Plus with IT Project Management release 8200 is not what is availble in service packs?
I have Service Desk Plus enterprise edition installed and up to date with Patch 8127 and I recieved the notification today to Updated to 8200 to get Project Manager. Problem is when I go to get the service pack, it looks like 8.1 release 1 is what it is pulling. Is there an issue getting 8.2? I need to know as I do not want to step backwards.
Software Metering??
Software Metering does not seem to work.... I click on the "Inventory" tab, Then "Software Metering" Verify the "Enable Software Metering" is checked .. it is Then select the software from the list; for example Microsoft Excel 2013(15.0.4420.1017) Enter a unique rule name: test1234 enter the file name: excel.exe enter the original file name: excel.exe enter the product name: Excel 2013 leave file version blank leave comments blank click save.. It appears in the list. Put a checkmark in the first
Inventory Reports > Software Product Keys
Is there way to change this report so it reports on other software? Right now it will only report on Windows OS..
Help with configuring Prohibited software
Hi, Can someone offer some assistants configuring Prohibited software section in Desktop Central? It seems it really doesn't do to much... I've listed a number of programs that I don't want on my network, but users are still able to install them without problem. For a test, I added a program called "PDFKey" to the Prohibited list. It correctly detected it on machine. I then went ahead and installed it onto another machine. It showed up in the in the inventory, but the user did not get a warning
'Continue Installation if the exit code is...' not working?
So I have an MSI file that I'd like to install only if a particular file/folder does not exist on the workstation. I have created a batch file that says the following: if not exist "C:\Program Files\Program X" set errorlevel=1 EXIT /B %ERRORLEVEL% I have verified that this script is working and exiting with the correct error level based on the existence of the program directory. In DC, I set my install configuration to run the batch file and checked the checkbox for 'Continue the installation
Restore Template Does not work
Hi , I install a new server, i try restore de DB but no succces. C:\ManageEngine\ADManager Plus\bin>restoreDB.bat 130410-1542.zip This backup file [130410-1542.zip] and the current version of the product are no t compatible. Versions from zip file ::: ManageEngine_ADManager_Plus-4.4.0-SP-1.2,ManageEngin e_ADManager_Plus-4.4.0-SP-2.2,ManageEngine_ADManager_Plus-5.0.0-SP-3.1,ManageEng ine_ADManager_Plus-5.0.0-SP-5.1,ManageEngine_ADManager_Plus-5.1.0-SP-1.0,ManageE ngine_ADManager_Plus-5.2.0-SP-1.0,ManageEngine_ADManager_Plus-5.2.0-SP-2.0,Manag
After transfer ownership recipient user reports not able to access passwords
I am a PMPro Admin. UserA is inheriting resource ownership from UserB. I changed role of UserA from Password User to Password Administrator, transferred ownership from UserB to UserA, changed role of UserB from Password Administrator to Password User. UserA reports that he is not able to access passwords for these resources. However, the User Report for UserA shows he is owner (although Owned Password is checked, manage, modify password and read password are not checked). What do I need to do to
Detecting existing software before install
Hey guys, Sorry if this is a newbie question, but I've just started to test my first few packages to my company via. desktop central. I'm just testing a few simple small MSIs (eg. Citrix client). It seems as though that if the software already exists (installed from the exact same .MSI) on the workstation, DC tries to re-install it again regardless. Since .MSI's can detect if it's already installed - is this not communicated to DC somehow? In other words, if I create a configuration to install
Mail Fetching Monitoring
Is there any way to monitor or get an alert when mail fetching is turned off or not working?
Trial Full Essential Version
Hi, i want monitor my 4 ESXi VMware Server. I put the credentials of all 4 Servers in OpManager, but i can only see 1 VMware Host and max. 10 Virtual Server. Is a limitation on the 30 Day Trial version? Regards Dirk
Views for Requests
I'd like to have an option to have different views on "Requests". Instead of just having a list of request, it would be nice if we could switch to a view where we see more information about a request, similar to what OTRS offers. Please see the links below: http://blog.otrs.org/wp-content/uploads/2012/02/5-Run_Job.png http://www.liventerprise.com/images/screenshots/OTRS.png http://socialmediaworld.com/wp-content/uploads/2010/11/3dot0-queue_views_1024x768_300dpi3.jpg OTRS offers 3 different views:
Subject Field - Number of Chars displayed
Hello. The subject field is limited to displaying only the first 30char of the subject line. Is there any way we can make this show more? We want to be able to show a little bit more info in the subject line rather than having to mouse over every request to read the description. It would be much easier to see at a glance what each request is about. Thanks
AD Authentication Service Desk Plus
Hello when setting up AD authentication to allow AD authentication and import requesters, I want to setup a service account for this, what privileges does this account need? Not keen on granting Domain Admin privileges if it is now necessary. Michael
Alerts to email office hours
Hi, I have different alerts that send me an email, I found the checkbox to put receive alerts only in office hours, but i want to know if it possible specify "office hour" for every alert. I want only generate alerts via email since 10:00 until 13:00 but another alert since 14:00 until 15:00... If it possible? Thanks
ci details
hello i would like to know how to export the ci details forms from SDP for each ci type, so that i can fill it then import it back to the system
Businness Rules
Hi, we are evaluating the software and we want to know if this is possible because this is not working for us. We create a formulary where the client creates an incident. After this a technician categoryze this assignin a category, subcategory and element. With a businness rules based on this fields we want to create many rules to assign the request to differents technicians. We create test rules based on this idea and is not working it don´t assign the technician. Any idea? Is this possible?
How can i make mendatory fields in problems tab
Dear ME Team, I have added 3 fields in my problems tab, and i want to make those new fields mendatory like "Title" will filling up any new problems. So please let me know how i can make it mendatory ?
Filter solutions by Public/Private
It would be helpful to have the ability to filter solutions to technician only, public only, or all. I often find it difficult to sift through solutions and keep them up-to-date. Currently it would appear you can sort by Approval status and you can group ascending or descending by ID. I was hoping that v8.2 (8200 SP1) would have added that feature, but sadly it did not. Chris Davis srqhelpdesk.com Sarasota, FL
Install OpMannager
Hi, I install the OpManager 9 on Windows 2008 R2, but the Installation hangs. After 4 hours the Installation is not ready. I force a reboot at the system and it's look like the OpManger runs. Is there a bug in the setup routine? Regards Dirk
Device already present in the system
Hi there, Having issues with "Add Device" under the Admin tab. It returned "Device already present in the System". Opmanager ver: 10000 VM Instances: Win2k8R2 ESXi ver: 5.1 Vcloud Director: 5.1 For example our production environment VM instance is named ABC123. Our test/Dev environment (which a copy of production environment in Vcloud director) which also has server named VCD-123 with long hex code name). Both have the same IP addresses. Initially I deleted the VCD-123 version and added ABC123 probably.
Data point, less than 1 minute?
Hello, My question is about link monitoring granularity. Is there a way to change "Data Points" to a value less than 1 minute?
Responded By Report
Query Execute the below query under Report tab--> New Query Report Database : PGSQL SELECT distinct wo.WORKORDERID "Request ID",wo.TITLE "Subject",scd.NAME "Sub Category",ti.FIRST_NAME "Technician",longtodate(wo.COMPLETEDTIME) "Completed Time",au2.first_name "Responded By",longtodate(woh.operationtime)"Responded time" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON
migration of AD server
our AD servers has been migrated and now has a new IP address and server name. how do i change the configuation of ADSelfService to reflect that?
Monitoring OPmanager 9
Hello, We have experienced the situation where when we attempt to log into opManager, we realize that we cannot access the webserver for the application. We usually reboot the host server to resolve this issue but the main issue is that we were had no way of knowing that there was an issue with op manager. The service was running and it is only an internal site so no .com monitoring. Do you have any recommendations for getting notified when the opmanager application fails?
8200: Requests: Change of technician and other fields in Edit Mode not possible
Hi, we have jst upgraded to 8200, and the project tool is quite usefull for the helpdesk team! Nevertheless, after upgrading, we are facing the following problem: When you are editing a request, you can change any field like technician or category etc., but after the change it is not possible to press "update request", so the changes are not stored in the DB. Workaround is to change the fields in no-edit mode by clicking on the field and use the check button. But this is not the usual way of
Trap Processors
Hi Is it possible to programmatically create trap processors for OpManager (e.g. via a script)? I have a number of notifications and traps that I am currently loading in via the MIB, but this means that the end user then has to go and edit each of the traps to display only the variables that they wish to see (or that we wish them to see). E.g instead of the default message for the trap processor I would like to use something like: [$Source] $5 $6 $7 or [$Source] $7 $8 $9 depending on
Built in Administrator account
Hello, can the built in Administrator account be updated to a different login ID and enabled to support AD passthru authentication? Right now, when I open SD+, I'm logged on automatically with my Windows account, then I must log out from SD+ and log back in using local Administrator.
Loading archived files stays at In Progress
I can't for the life of me figure out how to get this thing to stop doing it. I went to import a bunch of logs to do some reporting. All well and good, the two first I selected were imported. The rest are stuck at "In Progress" after 2 days. I've done the following: - Followed the performance tuning advice - Fixed a problem with the SysEvtCol.exe process (if you're having the same problem with it failing, it's because Windows sees it as suspicious.) - Killed the process at various layers
After patch 80226 the deploy button is without function
Hello, after installing the latest patch 80226 i have problems to install patches because the deploy-button at the end of the site is without function. Nothing happend, no message, no error message, nothing. Change the browser from firefox to IE do not change anything. Going back to Version 80214 everything works fine. BTW: With Version 80226 the Desktop Central is in german. Thanks for you help.
SNMP Problem on Red Hat Linux Server
Hi, I have configured OpManager with NetFlow on a Red Hat Linux Server. I haven't problem with Netflow. It's work fine. My problem is with SNMP. It doesn't work. I have configured SNMP on the router. This configuration works with Windows Server. With Red Hat linux server, I can't receive the SNMP Polling. My question is: 1: Do I have to enable a particular service on Red Hat Linux Server? 2: Do I have to configure Red Hat Linux Server in a particular mode? 3: Is it necessary to have on Red Hat Linux
Scheduled backups SDP
Hi, Where logs are stored in the scheduled backups? Is it possible to set the path to store the logs? Thanks a lot!! Mauricio
Mass Delete
Is there a way to delete mass amounts of requests? I have several thousand I need to get rid of when my monitoring went off. Thanks!
Issue with Auto Technician Assign
Hello, We have deleted one of our technicians and attempted to add Auto Assign to allow us to automatically assign support calls. I have noticed that in the technician list as shown in the picture Martin out old tech is showing twice even though he has been deleted. When setting up the auto assign I have excluded all the techs I don't want it to assign to however Martin isn't in the list as we deleted him. All of a sudden Martin is getting calls assigned to him however his account has been deleted.
Domain Controller not show AD information
I have a Domain Controller, but the OpManager doesn't show the AD information. WMI and SNMP shows OK. The container DomainController was deleted in the past, the i recreated. But is not working.
monitor oracle locks
i want to monitor ROacle locks. More specifically i want to monitor if any session is waiting longer than 3 minutes. HOw can i set such an alarm? OR better yet what is the best way to monitor this type of issue. I know i cna run a SQL query like this to get my answer but is there a way besides the database query monitor. select 'Count' as PK1,count(1) from gv$lock where request > 0 and ctime > 200
Alarm setting in enterprise edition
Hi, A bit confuse on the where to configure alarm in enterprise edition setup. Below FAQ clearly indicate role of manage server to collect and send alarm. Admin server role is to provide single view and reporting. but the help document page 687 saying that you can create monitor group on admin server and later configure alarm base on the group. Can help to clarify where should the alarm is set? manage server or admin server? Naharuddin Great Eastern Life
Problem with start OpManager 10.0 on Windows 2008 R2
[Process] 1. install OpManager 10.0 on Windows 2008 R2 2. start the service 3. OpManager top page does not appear when accessing http://localhost:8060 (Port 8060 is not listening) 4. restart the service 5. same with 3. ... then, problem occurs Logs show "Unable to create database Exiting OpManager, Unable to start POSTGRESQL daemon".(*1) I tried http://www.manageengine.com/network-monitoring/troubleshooting-guide.html#start3, but nothing changed.(*2) Any idea? (*1) wrapper.log ERROR | wrapper |
After 8.2 > Search worklog not working
Hi Guys, After upgraded from 8211 to 8.2 I'm trying to search informations stored at worklog description (at left bar, Search in: Requests , Sub Modules: Work log) and the SDP cannot found. It worked before.
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