Add Certificates
Hi How do I? To all User add Certificates with desktop central localmachine trusted publisher?
rating calculation
hello how does the rating gets calculated in the report , it gives me 3,4,5
ADManager Plus is NOT affected by the Heartbleed bug.
ADManager Plus is NOT affected by the Heartbleed bug. By this time you would know that vital information like user credentials, which are protected by the encryption in SSL/TLS, are vulnerable to this bug which feeds off the flaw in OpenSSL framework. We do not use OpenSSL framework/libraries in our product. You can therefore rest assured that ADManager Plus is completely safe from the Heartbleed bug. Know more about the Heartbleed bug, the information/data that could be compromised and the steps
MS Office 2013 Service Pack 1
Hi Support, I was wondering when the MS Office 2013 Service Pack 1 is going to made available in Desktop Central for rolling out. Thanks, Billy.
Please add the ability to set the "due date" upon request creation.
Please add the ability to set the due date for a request upon creation. We would love to be able to set the due date manually at request creation. For example, if I create a low priority request. the system automatically assigns a due date based upon the priority. I then have to go back in and edit the request and change the due date to a specific time. Unless I remember to do this, we are seeing many requests violate the SLA.
Some machines not receiving Software Packages
Hey, I have been going over some of the software deployments we have active and I have been noticing that there seems to be certain computers that will just not receive a software deployment. The status shows "Yet to Apply". Some of these software deployments have been active for weeks, so it isn't that the PC hasn't been rebooted or that the policy refresh hasn't occured. We have several active software deployments and these machines seem to show up in each of them. Not in all cases, but in a few.
Problems since upgrading to 11200
Hi, Last week I upgraded to v11200. Since then I don't seem to be getting as many alerts as I did previously. I would normally see around 30 alerts each morning but now I only have a few. Another problem is that for one server we have automation configured to restart a service when it fails, this no longer seems to happen. There seems to be large gaps in alerting for example if I look at my disk space, I don't seem to get any readings after 14:00 in the afternoon, until around 21:00. Regards, Edit:
ManageEngine Desktop Central : April 2014 - Patch Tuesday support - status update
Hi Team, Good day. Just a quick update on the April, 2014 Patch Tuesday. New Security Bulletins : MS14-017 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2949660) - Supported. MS14-018 - Cumulative Security Update for Internet Explorer (2950467) - Supported. MS14-019 - Vulnerability in Windows File Handling Component Could Allow Remote Code Execution (2922229) - Supported. MS14-020 - Vulnerability in Microsoft Publisher Could Allow Remote Code Execution
Show change history in asset history
In the history tab for an asset, changes that went through the change approval process that impacted that asset are not listed in the asset history.
Writing Binary Registry Values
Hi, Is there a trick to writing REG_BINARY values using Desktop Central? When these values get exported in a registry file they export in the format "SomeRegValue"=hex:12,ef,c0,.....etc I have tried taking the data that comes after =hex: and putting this as my Value Data / Expression but it doesn't work. It looks like Desktop Central is rewriting the values so when they are written to the registry, the HEX values no longer look like they do when they get imported from a .reg file. Is there anyway
No firewall is currently exporting logs to Firewall Analyzer
I am trying to set up Firewall Analyzer for two Cisco ASA 5505s. Neither of them work. I get the error message "No firewall is currently exporting logs to Firewall Analyzer." I have triple-check the configuration and rebooted the server. I can see no reason for it to not be working. Please help!
ManageEngine Firewall Analyzer Help
I have begun a test of the ManageEngine firewall Analyzer today and I've run into some issues. I have a Cisco ASA 5515x and I have successfully been able to see live syslogs in the syslog viewer but when I go to the live report, I get "no devices available". I've checked the configuration on my ASA and it seems correct since I was able to see the syslogs in the viewer. Should there be a lag time from when the syslogs are seen and the system seeing a device? I have shut down the service and restarted
Actions menu not visible in request list view when the technician does not have request "Delete" permission.
So we're still having an issue with this, even after the 9001 fix. We are running version 9003 with MSSQL. The actions menu at the top does not display still when the "Delete" permission is disabled. The first picture shows when the technician has the "Delete" box selected from the user permissions, and the second picture is when the "Delete" option is unchecked in our technician permissions. I know this was supposed to be fixed in 9001, but it does not appear it was.
ADManager Plus rolls out Build 6200 !!!
Version 6.2 Build 6200 (14/April/ 2014) New Features: MS Office 365 Support Support added for provisioning of user accounts in Microsoft Office 365. Lync Management and Reporting You can now modify policies such as conferencing, archiving and telephony, associated with a specific Lync User. Option to enable, disable or delete a user from the Lync Server control panel included. Reports for Lync Enabled as well as LCS or OCS enabled users included. Reporting capabilities added for Lync disabled users.
about SITE attiribute
i cant see user SITE attiribute but its ok on Active directory what should i do ?
Creating New Incident via eMail
I'm working on creating an email that is sent in to create a new incident. I understand the variables and all that. In the Subject line I'm putting in the @SDP@. In the message body I'm putting in the additional @@variable=item@@ stuff. What I want to know is if it is possible to "HIDE" these variables or have them stripped after being sent via email. Could anyone please comment on this?
Mail fetching running but not fetching..
Hi, my server SDP 8.2.0 Build 8209 don't fetching the mails, I'm not sure what's going on because the McAfee was stopping the mails but I add java.exe and even telnet.exe in the Prevent mass mailing worms from sending mail as a exclusion. But it doesn't work. I add telnet because I see in the McAfee logs that it block. even I disable the Prevent mass mailing and later the Access Protection, or in a wrong way but to test if the fault is from McAfee but McAfee re-enable it. I add logs from SDP and
A few Question about Manage Engine / Service Desk
Hi everybody... i have begun to use manage engine ... 1. why i need to install Agent on my clients ? already i can see my assest when i use discovery on network so what does it provide me ? just remote control + ? thanks for replay..
Request assign notification not sent from time to time
Here is scenario: request created via web with default technician group set and in most cases technician from this default group picks up request or it is assigned by manager - notifications sent without any problem. By sometimes request is for another group and when manager assigns technician (from other than default group) SDP won't sent notification to technician (and what is strange - not always happens like that). All notification rules seems to be fine - this another group technician is not
self monitoring service for sdp
Can someone explain to me what this is and how I can use this?
Backup shcedule failed
Hi support, I'm using SDP 9 build 9003. I have an issue about backup scheduling. It's failed in the last 2 days. Path folder backup is already correct. Server is running properly. Please give me advice. Thank you.
OpManager 11.2 Bugs
1. Memory Use is out of control, I am getting 19 messages an hour that Java has ran out of memory, I have over 60 probes so I want to turn off the restart and notification, I also want it to go back to using just 1GB or RAM like it did before 11.2 instead of draining every last bit of RAM from a server 2. NMSOUT* is filling up my hard drives some days at 20 GB a day, today that crashed my Probe for my Primary Data Center and it no longer works because of a "licensing issue" 3. Frequent "OpManager
Increase SSL Security
I know OpManager and ServiceDeskPlus are not subject to Heartbleed. However I'm stuck rekeying everything since we used wildcard certificates. During this I'm looking to improve the SSL security of all of web based systems. Couple of questions: 1) How can i disable weak ciphers? 2) How can we add support for TLS 1.2 (Guessing this may be a limitation of outdated java) 3) How can we enable HTTP Strict Transport Security 4) How can i disable Client Side Renegotiation 5) How can I enable support for Secure
Nested AD Groups
With the new feature of being able to include users by AD group, this has posed a question about nested groups. I have not been successful in being able to get members nested in sub groups to be allowed access to program. IE: ADSSP allows access to Group1 Group1 contains a handful of users, and Group2 Group2 contains more users. Any users in Group2 cannot login. Is this a bug or not supported? If it's not supported, can it be added?
Heartbleed Vulnerability: Desktop Central Security Advisory
Heartbleed is a vulnerability in Open SSL. For more details on the vulnerability, refer to http://heartbleed.com Does this affect Desktop Central users? Yes, customers using Desktop Central version 9 (build #90000) is vulnerable to heartbleed. Customers, who use version below build #90000, are NOT Vulnerable to heartbleed. How do I get this fixed? If you are using Desktop Central build #90000, follow the steps provided here to get this fixed. Here is the URL for convenience. http://www.manageengine.com/products/desktop-central/heartbleed-fix.html?forumIf
OpManager Service doesn't start automatically after the server restart
Hello, We are running a trial edition of OpManager. The OpManager Service doesn't start automatically after the server restart. Please help us in resolving the issue. Best Regards, V. Saravanan.
OpManager not hurt by Heartbleed
You do not have to worry about the Heartbleed security flaw when using OpManager. OpManager is not affected by heartbleed. OpManager uses a self-signed SSL certificate for HTTPS mode of accessibility, these SSL certificates were created using java keytool and not OpenSSL. We also recommend customers to use java keytool to implement their domain SSL certificate. We tested an OpManager installation just to confirm we are not affected. To verify your OpManager installation, use http://filippo.io/Heartbleed/
Feature Request - Linux binary installer support should be extended to allow installation to ARM CPU architecture
There are plenty of resource capable single-board computers on the market. Many of them feature the ARM CPU architecture. Currently the Linux installer for ServiceDesk is compiled as a binary that doesn't get recognized. I suggest adding support to allow the binary to run on ARM CPU architecture computers. Here is some gathered information possibly highlighting the problem. The following was collected on a Pandaboard ES: objdump -f ./ManageEngine_ServiceDesk_Plus.bin ./ManageEngine_ServiceDesk_Plus.bin:
Heartbleed - NetFlow Analyzer is not affected
The Heartbleed vulnerability is sending out panic waves all over the place and we understand your concerns regarding the same. We would like to inform you that we don't use openSSL encryptions in our product(NetFlow Analyzer). So, this vulnerability won't affect us. Thanks Sai Sundhar P
Japanese characters are collapsed on reports.
Dear All, I Installed ServiceDesk plus 9.0 on Fedora 20. Almost functions are works fine, but I have one trouble about reports. Japanese characters are collapsed like below. I think this issue caused that the Fedora does not have fonts. Please let me know the solution. Thank you
ServiceDesk Plus 9005 Released
Dear Users, SDP 9005 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9005 SDF-48763 : On Splitting a conversation as a new request, Site, Group and Technician of Parent request will be set to the New Request created. NOTE : This is a behavior change, earlier the Site of the Parent ticket alone will be set in the "New Request" created as a result of the split operation. SD-55847 : The size of the Reply/Forward
Applications Manager not hurt by Heartbleed
You do not have to worry about the Heartbleed security flaw when using Applications Manager. Applications Manager is not affected by heartbleed. Most of our underlying modules use Tomcat web server where BIO and NIO connectors are used. These connectors use the JSSE SSL whereas the APR/native connector uses OpenSSL. None of the underlying Applications Manager modules use the APR/native connector. Though Applications Manager uses a self-signed SSL certificate for HTTPS mode of accessibility, these
Find out whose account matches the IP on Log-on related report.
Hello ADMP support team, I'd like to know whose Account matches the which IP. If I want the current or history of the Successful(or failed) log-on on AD server log-on list with time, which report I have to choose? For example, there was repeated logon and and that account locked. But AD admin could not distinguish which machine(IP) was keep accessing to the AD. If there is none available, which ManageEngine product can do it? Best Regards, Sangchul Jung Telemant
Bridge cann't connect to Huawei HG8245 router
I used my connection with Thomson 585v7 perfectly and yesterday I upgrade my internet to fiber optic modem the Huawei HG8245 but now the current cost bridge is not recognized by the Huawei. Then I connect it again to the Thomson suspecting of a bad LAN cable and it worked fine, so why would this brand new garbage of Huawei doesn't recognize my Current Cost Bridge. Who have been used the HG8245, tell the answer please, any help should be appreciate.
How can i rebuild search indexes?
Hi! After a failed upgrade or restore, search does not work. How can I rebuild search indexes?
ServiceDesk Plus On-Demand and the Heartbleed Vulnerability
Quick note: All Zoho servers( including that which host ServiceDesk Plus On-Demand) are patched, and your data is safe. The details: Soon after the information about this vulnerability became known, we started patching all our servers using the newer, protected versions of OpenSSL. This operation was completed in a few hours after the news broke out. We renewed our SSL certificates too. So, we are no longer vulnerable. As of now, we have no indication that the vulnerability has been exploited against
Asset Computer Detail
Hi All, Thank you in advance for your help. Below are my questions: 1. In the servicedesk, asset menu, the computer have alot of detail when i did the scanning, like memory bank, VGA, etc. Is there away not to display the detail information? or is there away to limit the scanning to what i want? 2. Just a suggestion to the manageengine support, is it possible to give feature to choose which information that client want to see from asset menu. once again thank you for your help.
SDP not affected by Heartbleed
Hi Users, Heartbleed is a vulnerability detected in OpenSSL. The details can be seen here. http://heartbleed.com/ ServiceDesk Plus and AssetExplorer are not affected by this vulnerability as we do not use OpenSSL in the product. The default certificate is generated using the java keytool and not OpenSSL. So customers need not worry regarding this vulnerability. Thanks Shanmugam PL
Vulnerabilty issue in Open SSL 'Heartbleed'
Dear Customers, In the recent days, you might heard about 'Heartbleed' vulnerability bug in OpenSSSL across the Web. Here is the detailed information about this bug http://heartbleed.com/ This post is to inform our customers, that our application is not affected by this vulnerability. We dont use OpenSSL in our product, default certificates are generated using 'Java keytool'. Hence there is no possibility of our application getting affected by this bug. Thank You Regards, Arun SupportCenter Plus
SDP MSP not affected by Heartbleed
Hi Users, Heartbleed is a vulnerability detected in OpenSSL. The details can be seen here. ServiceDesk Plus MSP will not be affected by this vulnerability as we do not use OpenSSL in the product. The default certificate is generated using the java keytool and not OpenSSL. So customers need not worry regarding this vulnerability. Please get back to us for further assistance at sdpmsp@manageengine.com. We will be glad to assist you. Thanks for your understanding Santhosh ManageEngine ServiceDesk Plus
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