I am interested in hearing from people who are responsible for installing/configuring ServiceDesk Plus whether you have inherited it or have started from scratch. 

Ideally you will not have more than 6 months experience with the product.  This will hopefully lead into a series of training sessions which will be available on youtube at no cost. 

What I would like is the top 3 things you found most difficult in administering ServiceDesk 

The aim of the series is initial install rather than troubleshooting errors and is aimed at administration configuration. 

Andrei