average survey report
hello i need a report to show the average result (%) of surveys for each technician within a certain time limit
Error in componentVendorFormresult
Good day! When I try to add any new asset (assets-choose any IT asset category- press "new" button) i get an error: Error in componentVendorFormresult.getElementsByTagName(...)[i].childNodes[0] is undefined. I ignore this message and press OK and then create any asset whithout any problem. So, can anybody explain what does this message means and will I have any problems whith assets in future if i ignore this error?
Network scanning not working for new systems (SD+ 8.1.1.0 Build 8110)
I am running on Service Desk PLus 8.1.0 Build 8110. I know this is an old release, but I cannot upgrade at this point in time due to management and configuration control issues. When I scan a small subnet with 32 new systems on it, all nodes in the address range fail. I then run a workstation scan of one system within the address range, the workstation scan succeeds. I re-try the network scan for the address range, and one system succeeds and the rest fail. The successful system is the one
Delete Admin User - Desktop Central (90022)
Hi Guys, We're trying to delete the Admin account. We've created two addition admin username (firstname.surname) and assigned than administrator rights. We then login as one of these users. When we attempt to delete the Admin user the software confirm it's been deleted (i.e. local\admin deleted message), however the Admin user remains in the list of users. We've tried removing the administrator rights to the admin user and trying to delete again, but this does not help. We have a two user licence
Solution Keywords: entering single words vs. phrases
When entering key words, I understand that single words should be separated by a comma. How should phrases be entered? For example, if I want the phrase "installation error" to be a "keyword" along with other words, should I enter it like this? installation, error, installation error Thank you!
ServiceDesk Plus 9011 hotfix released
Dear Users, Hotfix 9011 over 9.0 is released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9011 SDF-52732 : Support for scanning HP-UX OS machines. SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will
How-to remove old computers ?
Dear all, I have a very small question regarding Desktop Central. Two weeks ago I deleted old computers objects from my Active Directory, however they are still present in Desktop Central console. How do I remove them from DC ? Thanks in advance for your help !
Severity Ratings
Hi All, I'm new to Desktop Central (DC) so apologies if this turns out to be an error on my part. It seems the severity rating for Microsoft security updates classified by DC as unrated will at times differ from Microsoft's severity rating. As an example: "Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1 (KB2931356)". This shows as unrated in DC but when reading the corresponding security bulletin (MS14-026), this is stated
MDM - Force Device Enrollment
Hello, Our company is a current customer utilizing Desktop Central and the MDM solution. Many of the options provided are great for managing the devices. We have one feature that we would like to see, however. Due to the current method of device enrollment (via email) the only devices that we are aware of connecting to our corporate resources are those the IT staff handles and distributes. What is to prevent a non-company owned device from connecting to our exchange server? For management purposes,
software deployment issue After upgrading to 9
After the upgrade when creating packages for software deployment, it doesn't seem to find the msi's or Exe's inside the share to deploy. Example screenshot below. After clicking on the plus sign the MSI or Exe for the respective application should show up. thank You,
The Specified Serrvice Does Not Exist
Is anyone else getting this message on some clients when installing patches? "The specified service does not exist as an installed service" I tried re installing the agent to no avail.
MAC Addresses
I have many computers that have multiple network adapters, which means there are multiple MAC addresses. Desktop Central is picking the wrong MAC address from my clients. Since it's doing this, Wake on LAN doesn't work until I manually enter the correct MAC address. Is there a way to support multiple MAC addresses? If so, can wake on LAN send packets to all MAC addresses to wake the computer up? Thanks TOm
how to see what solution was used on what request?
Hello, we are improving our internal processes and one of the principal item is understand what solutions are used into requests(to check quality), what request was resolved without use any solution (to check what solutions are missing) and what solutions are not used. For it, I would like to know if there is a way to know relation between the request and the solution inserted into the request?. Someone knows if it store this relation inside in any specific field or table? Thank you! Regards.
Siebel Application Monitoring
Dear Team, can you add Siebel Application monitoring? I have few links for monitoring Siebel Application http://www.petervannes.nl/files/category-perl-scripting.php http://www.petervannes.nl/files/5ad49cf2960c1936d6c1022c51369cbe-15.php http://www.petervannes.nl/files/1913fa476705a4c39f1898c35eba3c53-6.php http://www.petervannes.nl/downloads/downloads.html Waiting for reply. Regards, Dipak Raste
Any plan to include Siebel Monitoring
Hi I would like to know if there's any plan to include Siebel Monitoring into AppManager. Thanks Francesco
Notification emails
Hi, I am not able to send emails when a ticket is resolved in SDP. Is there any particular setting to be done?? Regards, Kavya
9008 Upgrade
After Upgrading to 9008, all data was restored expect the relationships. its empty though the DB tables do exist and still contain the valid data. is this bug? or something wrong with the upgrade itself. trails to solve this issue: -I have tried fresh install and restore my data into the freshly installed instance still the same> -Update to the latest release 9009 still no fix. any help is very much appreciated. thanks
IE 10 compatibility
May i know is version 8.2 compatible with IE 10? This is what i see on the drop down list.
API : create custom report; Automatic linking of Request to Problem
Hello. We are using SDP 8.2. 1). Tell me please, is there a way to use API to create custom reports? 2). There is a way to automate linking process of Request to Problem? For example, we have project to implement. For monitoring goals we created around 30 Problems. We are sorting and linking Requests in SD to this Problems. And the matter is that it's hard to link Request to a Problem manually, because - first, we need to find this problems among variety of others; - second, registered problems take
EUM Agents not sending data to AppMan server
Hi All We have been running with AppMan for a few months. I recently deployed a number of EUM monitors and created scripts. These worked perfectly, but then the machine that they were deployed to crashed and needed replacing. I have replaced the PC and redeployed the agents. The agents are showing as running in AppMan and I have assigned the scripts to them. However, I have not had any data back. I have tested the service as per the normal procedures sent by ManageEngine (Starting the service in
Problem After upgrade to 11600
Hi, Could you help me, I had problem after upgrade to 11600, Oracle monitor cannot show the data. then I try upgrade to 11610, problem happen again cannot open updatemanager file. what should I do know.... thanks,
Local-Aditional Fields
We are trying, use for reports some local Additional Fields but not appear in the reports, only appear the commons fields, for example i configure my flow : Category: "Computadoras" Sub Category: "Dell" and Item: "Desktop" but i need other field to clasify for example: "traslado" , if i use de commons i can use "Traslado" for make my report, but if i use a aditional field only for "Computadoras" Category i can´t use it, is posible use this field in a colum in my reports?
CMDB relationship map presents unnecessary details
Dear Experts You did a great job providing capability for graphical representation of dependencies between CMDB elements, but I think there is something that needs to be corrected. It doesn't care what element we are interested in. When I start a map by clicking on the relationship button next to a service it opens a new map and expands all the branches connected to the specified service. Afterwards when I try to track the dependencies of this service to underlying infrastructure I have to click
Backup error
We get the following error when the scheduled backup fails. What do I need to do to fix this? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.util.zip.ZipException: ZIP file must have at least one entry at java.util.zip.ZipOutputStream.finish(Unknown Source) at
Security Questions not in English
Hi, i have a problem when i use Gina to reset my password. When i have to answers the 2 security questions they are in French or sometimes they are mixed French/English. All my pc are set in English, but still have no chance to have my questions only in English. All my parameters seems to be ok in windows and web browser. Any idea ? Thank you Pascal
Wyse & Ncomputing Dump terminals
We have Wyse & Ncomputing Dump terminals is there any way we can make these devices to have AD self-service so they can unlock\reset there passwords before logon?
Wyse & Ncomputing Dum terminals
We have Wyse & Ncomputing Dum terminals is there any way we can make these devices to have AD self-service so they can unlock\reset there passwords before logon?
Handling NULLs in Query Editor report
Version: ServiceDesk Plus 8.1.0 Build 8116 running on SQLServer Hi, I have a scenario where "External Reference" is a custom field under the Incident Template and also under a Request Template. I am trying to merge these two fields in a report based on the principle of checking if the field under Incident Template is a NULL, then checking the Request Template for a NULL and assigning a default value if both are NULL. Part (1) - NULLS The official instructions on the Query Editor page says that NULLS
Hyper-V cluster monitoring issues..
At this point in time, we are on version 11100 of the essential edition running on SQL, but we experience these same issues in every previous version we have tried... We are running a 4 node Hyper-V host cluster, running server 2012. SNMP and WMI are both enabled and functioning on all machines. The issue is that the hosts always have orphan or duplicate virtual machines.... Things we have tried: removing all Hosts and re-adding one by one. Removing and re-adding the VM's, however they cannot be
Script (VBS) still being referenced in registry after being deleted with a configuration
Every login gets a "script not found" even though the configuration was demoted and then the script deleted. How can we clean up the registry automatically?
.Reg files?
Using Desktop Central is there anyway to deploy .reg files to a user? Other App Deploy programs I have used have allowed this but not been able to see it on Desktop Central.
"Read only" removes "Modify" access
I have users assigned to user groups based on team membership. Teams have read access to many passwords. When I give select team members Modify rights, they only get Read access. What use are user groups if I can't elevate rights for individual members? Is this by design?
7932 Hotfix released
Dear Customers, Today we have released our hotfix 7932 Please download the hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of issues fixed and the features in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7932 Free feel to contact us, if you need any help supportcenterplus-support@manageengine.com Thank you Regards, Arun SupportCenter Plus
Is there anyway to customise this message?
There are times when I would like to install specific software to specific users. When I select the option to allow users to skip installation, it comes up with a very generic prompt - but I do not see a method of modifying. I would like to be able to change this so that it states that it our company's IT department that is deploying the software NOT Desktop Central - our users do not know what Desktop Central is. I would like to be able to actually state what software it is we are deploying to their
No emails for integrity checks
Hi ! When I start an integrity check for a resource group, I get the following message: Integrity check will be done for all passwords in the group "XXXX" and a mail will be sent to "ME" after the completion. ...but I never receive the email. Of course my email setup is ok and I received a report for other tasks like a group password reset. LD
High CPU load
Hello, After update from 8109 to 9004 got a problem: very often java.exe consumes 100% of CPU core. Wrapper.conf: wrapper.java.additional.19=-XX:PermSize=128m wrapper.java.additional.20=-XX:MaxPermSize=256m wrapper.java.initmemory=128 wrapper.java.maxmemory=1024 In logs I can see many messages like: [13:27:19:823]|[05-19-2014]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[23]|: Connection obtained for crawling the database <AppIndexingInfo CRID="147" APPLICATIONID="1"
Business Rule Move To Site
Is there a way to set a business rule to move a emailed request to a site? The functionality I am trying to achieve is having multiple email aliases (site1helpdesk@domain, site2helpdesk@domain, etc) for the mailbox ServiceDesk checks and when a new request comes in via email it is put in the right bucket. Stuff to site1helpdesk@domain being assigned to site1. I am wondering if anyone else has found a way to make this work as it seems like it'd be a useful item to assign on creation.
Problem with searching in solutions database
Hello to all, we have experienced some problems to find solutions in SDP database. We dont know why but we cant find some solutions using "Search solutions". Words that we used are in subject or description but SDP cant find it. Are there any solution for this trouble? Thanks in advance SDP 9.0 Build 9003
Opmanager API documentation not accessible
Hi, Can you point me to the API documentation for OpManager. I can't get access to http://help.opmanager.com/#rest_api Thank you
Verify Password for Resource Group - No E-Mail
I am setting up dynamic resource groups (based on resource name), that contain anywhere from 1 - 20 machines per group. When I look up an individual resource, and choose verify password, I get a response back stating that the password verification passed. However, when doing a verify password on the entire resource group, I never receive an e-mail notification stating the results. This happens with any resource group I have, even if I only have one resource in the group. Other e-mail notifications
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