Group membership checkbox in user creation templates.
Dear Community, We make use of single user creation templates to create different types of users in our AD for different departments within our company. In the past we have used extensionattributes inside our templates that we fill in during creation
[SDF-104847] Show RSS-Feed in Home or Dashboard
Hi, we would like to display rss feeds about security alerts on the home screen or dashboard. (f.e. https://www.heise.de/security/rss/alert-news.rdf ) Our attempt to embed the feed as a widget fails. Is there a way to integrate a feed and if so, how?
Monitoring Veeam Backup jobs with SNMP
Hello everyone, First of all, thanks to this community for providing such great support :) My question is simple: a few days ago, we deployed a new server with OpManager Professional Edition (still in trial mode), and we want to monitor the SNMP results
Change SAML configuration in database/config file
Hello, we changed a value in the SAML configuration and now we are not able to login anymore. Is there any way to change the configuration values of the SAML configuration while not beeing logged into the web interface? Can we change the settings in any
URL or Application allow for a custom time period
Hi Team, Is it possilbe to allow URL, Appliations for a specfiq group of users or devices for a custome time period? As a example: https://www.google.com/, https://www.manageengine.com URL will be allow for specifiq users or devices after 6:PM to next
Get technicians API and search
It seems like whenever I provide search fields for the /api/v3/technicians endpoint I only ever get back 1 result. Is that the intended behavior? I would have expected the "Get all technicians" API to get all that match the provided search fields. I would
Gain full cloud visibility with the Resource Inventory report
Hi there! We are thrilled to announce the release of our new Resource Inventory report feature in CloudSpend, designed to provide a detailed overview and analysis of all cloud resources within your organization's cloud environment. You can leverage the
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
Request for Information on Entelyst Services and Support Contacts
Dear Support Team, Could you please provide the following information regarding the services our company Entelyst owns? List of Services Subscribed Through Manage Engine: Could you provide a comprehensive list of all the services Entelyst has subscribed
Computer Specific Settings values has been removed after to the upgrade
A few days ago I made an update of manage engine to build 11.3.2416.10, everything seemed correct but when I go to the Computer Specific Settings section I have seen that the settings appear as I had them before the update, but when I try to edit one
Notepad++ fails to update if running-but says it did...
I did a test (my first one) of patching 3rd party software for notepad++ using Configuration Manager. I did a straightforward one and it worked great! Strange that it doesn't leave a status in the local Software Center that it did the update though.
Time Spent By Technician / Group for Request
Hi Users, We are working on the functionality to calculate the time spent by technicians/group/status for a request. With this we will be able to calculate the time spent by ticket on a Status,Group and Technician & generate corresponding reports. Please refer to the following image for further information. Please let us know the type of corresponding reports you will be interested. If there is any other scenario/use case please let us know. Your inputs would be valuable in building this feature.
New Customizer - HTML Snippet - Night Mode Support
I'm checking out the customizer for the first time, creating my own page. I typically use SDP in Night Mode. When I use an HTML snippet and preview it, the preview has the HTML snippet with a dark background (good) and still black text (bad). I did not
ADManager keeps signing off even though session expiry time is set to never
the ADManager keeps signing off a user after a random time of not using it in the browser - even though session expiry time is set to never under admin-settings for the user. It happens to all our users, and it is a random amount of time after this happens.
Unable to configure Gsuite because of Invaid redirect URI ManageEngine Servicedesk plus is providing, could this be because my license expired
I've tried copying the URI redirect URI from ManageEngine Servicedesk plus and pasting it to create a credential in Gsuite for the app but Gsuite says that the redirect URI is invalid giving me this message: Invalid redirect: Must end with a top-level
Export all SLA details along with SLA Criteria
Hi all, I want to export all the sla details stored in service desk plus on prem along with their SLA criteria. Is there an PGSQL Query for this? The build I'm using is above 14000
How do I build a Report that includes resources from a Request?
For example - I have a Service Catalog template called "Request Laptop" that users can fill out in the Self-Service Portal. Under "Resources", they can select a 13", 14", or 15" screen size and write in a "needed by" date. I would like a report that shows:
Domain Dropdown and Domain Filtering
It is recommended as a security process to disable the domain dropdown and domain filtering on the login page. I cannot seem to find a good definition of what will actually happen if I do that. As we use domain login for our staff, if I make it go away,
Requester Search - Please enter numeric values for Request ID
In builds 14740 and 14810 (our production and test builds currently), when requesters use the Search in the navigation bar, it behaves as though it is forced to be the Request ID search. It does not provide any other options and creates errors when searching
Emails based on Resource Info Fields
Hey everyone, Logged this with support but drawn a blank, so hoping the community can help :) We have templates for our new starters, that have resource info fields that are selected for various requirements. We'd like to be able to send a notification,
ADSelfService Plus' build 6501 released with bug fixes
Hello Everyone, Issue fixes An issue that caused incorrect messages to be displayed during failed CAPTCHA attempts has now been fixed. An issue that occurred while restricting unowned licenses when multiple accounts with the same username exist across
Important: End Of Life announced for MSOnline PowerShell modules lower than 1.1.166.0
Hello everyone, Microsoft has officially phased out legacy authentication in the MSOnline PowerShell module on 30 June, 2024, which was used in versions lower than 1.1.166.0. This module is essential for M365 Manager Plus to collect data for its License
log out all users powershell script?
looking for a script that logs off any logged in users on windows. Closest thing I found to be useful to be used in EPC>> $regex = '(?<=\s+)\d+(?=\s+[a-z])' $quserOutput = quser $quserOutput | Select-String -AllMatches $regex | ForEach-Object { $sessionId
Dynamic Custom Group based on script
Custom Groups | ManageEngine Endpoint Central according to the documentation i should be able to create Dynamic Custom Group based on scripts but i dont have a script option, any ideas? Server is the current build 11.2.2325.19
Tracking & Reporting Communication Attempts
Our organization supports a portfolio of skilled nursing facilities across a geographically disperse area. Recently we underwent a change in our model of support. We used to provide technicians on-site on a rotating schedule to provide support to our
Ad Audit Plus - Install Without a Domain
Hi everyone a company asked us to install Ad Audit plus just to audit Synology Nas files. The company does not have a domain and the computers are all MACs. We have installed the product demo but it does not allow you to proceed unless you specify a domain.
Email tracking
Hi, what's the easiest way to track what ticket number an email has been added to? We have an email that I can see was sent on 17/06/2024 at 15:25:52. It was processed by ServiceDesk, but we can't see where it's gone. It wasn't created as a new ticket.
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Drill deeper, troubleshoot faster: Applications Manager + Prometheus Integration for Nginx and Kubernetes
Hello Everyone, We are elated to announce a new enhancement in Applications Manager! We have added support for Prometheus monitoring mode for Kubernetes and Nginx monitor types. This is in addition to the existing Prometheus monitoring mode support for
Maintenance Page
We have an On-Prem ServiceDesk set up. After performing an upgrade, and after starting the SD Service, we want to prevent the Users from logging in and submitting tickets, until we can check the system and confirm the upgrade is successful. So, in case
Deploy superseeded patches
Hi team, We have APD for third party apps and we have noticed something on our production wave. As we already have a patch criteria "Deploy patches after 14 Days from approval\release" on a lot of production servers we are still having old patches installed
Custom query to generate a report with description and resolution of archived ticke
Hello, Would like to request for assistance on how to generate a custom query report for archived tickets that includes their resolution and description. Thank you
MFA for support accounts
Any suggestions on how I enable MFA for our support accounts? To explain further, we have some AD accounts which are used by 3rd party support companies (ie not employees) to support our internal applications/systems. They are purely an Active Directory
MDM Client App Stopping after Remote Restart on Android 12
We have a very important client testing our generic AOSP Android 12 tablets and we are seeing an issue where after a remote reboot there is tablet generated message that pops up saying that "ManageEngine MDM keeps stopping". I am attaching a snippet of
Struggling with Rack Server and ManageEngine Patch Manager Plus. Any Advice?
Hi everyone, I'm currently facing some issues with my rack server setup and ManageEngine Patch Manager Plus. I'm relatively new to managing both hardware and software in this capacity and could really use some advice from those more experienced. Here
Cisco switch C1000-8P-2G-L Template
Hi ALL! I have Cisco switch C1000-8P-2G-L. Switch and i need to monitoring it... Who can share Device Template for this device ?? Thanks
Exchange Reporter Plus rolls out Elasticsearch feature for email traffic reports in build 5611
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5611, with Elasticsearch feature for all email traffic reports and important security issue fix. Highlights Elasticsearch for email traffic reports: All email traffic reports can
Is Service Plus Cloud having an issue where tickets are not being generated from emails sent?
We have not received tickets/requests in Service Desk Plus Cloud from emails sent to the desk for over four hours. We have done our internal checks but nothing seems to be out of place. Is there an issue?
UPDATE 13000 to 14205 - FAIL
Estoy tratando de actualizar Service desk para poder obtener informes ya que la compilación que tengo es muy antigua. Durante el proceso regular logré llegar a la versión 13000, pero cuando paso de esa versión a la 14205 falla la actualización.
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