Network traffic and bandwidth control: Have you left any stones unturned?
You might be wondering what the old adage has to do with traffic or bandwidth. The answer is simple: IT teams monitor business critical applications and services with advanced traffic and bandwidth monitoring tools, but they don't keep track of the seemingly
Api V3 pagination
I want to have pagination in order to retrieve some requests paginated. My url is https://aiseradev.sdpondemand.manageengine.com/api/v3/requests and I cannot find a pagination strategy in the rest api documentation of Manage Engine. Does someone have any idea about this issue, or is there someone who knows which pagination does this api support?
Mention user in notes with @<name>
Hello, In the ServiceDesk onPermise, we could mention users in notes with @<name>. In the cloud version, we cannot do that. Is that something that we need to enable, or it's a feature that is not available in the Cloud version? Sincerely, Marcos Fer
SDP Mobile Application is too slow
The Mobile Application takes too long to load. It was updated with the latest version and it takes time to load even just the dashboard. It's slower in iOS devices vs android.
is SDPCloud broken? "internal Error"
no new tickets can be created manual or automated. status page is dead aswell https://ondemand.manageengine.com/status.html
Attention Chrome Users: A recent Chrome update is causing issues with the Rich Text Editor across the application.
Dear Customers, We have identified an issue with the Rich Text Editor(HTML) where values are not being retained upon saving. This problem is specific to the latest version of Chrome (version 127) and has arisen due to a recent update from Chrome. Workaround:
How to extend limit number of Entries for Milestones
Hi, In the Project Module, I need Add more milestones but looks like there is a limit.
Power BI integration to include change?
when will power BI include change records? it should only take a couple sprints to facilitate this? (and should have been in release 1)
Make UI for SDP Mobile App the same for iOS and Android users
The UI for SDP Mobile App between iOS and Android devices are different. For iOS, this is neatly listed so users can fill out the form accordingly. However for Android, it doesn't show the order correctly.
Need Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version
Can anyone help me with a Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version. Some of the Failed assets get automatically added to the asset register whilst others don't (Port blocks and
Tickets are not being generated in SDP
Tickets are not being generated in SDP Cloud, does anyone report this failure?
How to reopen a resolved incident?
Hello everyone, Im using ServiceDesk Plus Cloud and Im trying to give to requesters the oportunity of reopen a resolved incident. When I finish a work I change the incident state to resolved (not closed), so the requesters receive an email with an advice
Reports No data available
Hello everyone, how are u? Im using ServiceDesk Plus Cloud (standard verison) and today reports are not working. Any report I try to execute are empty and says No data Available to generate report Someone knows what can I do or what's the reason of this
Exploring the Essentials: SEO Agencies and 'Cloud Security Plus'
Hello , I hope this post finds you all well. I've been delving into the world of cloud security lately and wanted to tap into the collective wisdom of this community. Specifically, I'm interested in understanding the key considerations for SEO agencies
Bulk Edit
Hello, We don't seem to have the ability to add a resolution when using Bulk Edit option to close a bunch of requests with the same resolution text. Is this a design feature or a setting within our environment?
A form with a 'plus' button for the user to add more fields as needed dynamically
I was wondering in field and form rules if it was somehow possible to create a form that allows the requester to add more fields dynamically if needed by pressing a + button or something to create new fields. For example I have a field that says: Name
Disable Comments on Solutions
Hi, Is it possible to disable requesters adding comments to solutions. They are using this function to raise issues when the solution doesn't answer the query instead of raising a ticket. Your Version : 14.7 Build 14760
Script disable button "Slit as New Request"
Hello, Could you provide me with script to disable "Split as New Request" button when requester reply on ticket? Thank you.
Notification draft in changes
Hi, Team, As it is possible in requests to save a reply before sending it, it should be also possible to do it on changes. However, there is no "Save" button when composing the e-mail as it happens on requests. As they are similar operations, they should
Server Start-Up Error - Database and File System Inconsistency After Applying New License
Hello, We're experiencing a significant issue with our ManageEngine EndPoint Central environment following the application of a new license. Any insights would be invaluable. Background: Roughly a week ago, our ManageEngine EndPoint Central license expired
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
SDP & ServiceNow Integration - attachments and screen shots?
HI All - I'm going down the path of setting up the SDP <-> ServiceNow integration but have some questions. I understand a ticket can be created in ServiceNow when we open one in SDP, and visa-versa, but are updates captured as well? Meaning, conversation
Maximize your cloud savings with the Recommendations Report
Hi there! We’re excited to introduce the Recommendations Report feature in CloudSpend, designed to help you optimize cloud costs, enhance performance, and improve reliability across your AWS, Azure, and GCP environments. With tailored insights and practical
Standardize the Ticket ID Format
Hi ManageEngine Plus MSP Team, Can I standardize the Ticket ID format according to different types of tickets listed below? No. Type of Ticket Format of the Ticket Example 1 Request Ticket Start from “SR” SR 1 2 Problem Ticket Start from “PB” PB 1 3 Change Ticket Start from “CH” CH 1 Thanks, Lau
Apache Reverse Proxy with Desktop Central
Has anyone configured this? I am trying to configure an Apache reverse proxy for Desktop Central. It seems like DC requires ports 8383, 8443, and 8027, which is what I tried to configure in Apache. In my VirtualHosts file in Apache, I have the following configuration: <VirtualHost *:8383>
ServerName https://ip-of-proxy-server
ProxyPreserveHost On
ProxyPass / https://applicationserver:8383/
ProxyPassReverse / https://applicationserver:8383/
SSLProxyEngine On
SSLProxyCheckPeerCN Off
SSLProxyCheckPeerName
While Upgrade | The product verison does not match the version of the product. Please contact...
Hello team. while upgrading the product, i got this error message: While Upgrade | The product verison does not match the version of the product. Please contact support.. please how i can upgrade, versions of postgresql and build ad audit is attache
Log Forwarding in Endpoint Central
Hi Need to know if there is any option to forward logs from EC cloud or On- Prem to Syslog server or SIEM solution. If yes please share the datasheet or supporting links.
Possibility to redact attachments by other users indicated in the flow
Possibility to redact attachments by other users indicated in the flow (in case internal digital signature needs to be applied on pdf files). To simulate a 2-stage flow, where at the 1st stage a pdf file is attached to the ticket, and at the 2nd stage
Microsoft Windows 2022 Servers Unexpectedly Upgrades to 2025
The issue appears to stem from KB5044284, an update released during October's Patch Tuesday. While this update is intended for Windows Server 2025, Microsoft's patch management systems have misclassified it, leading to it being treated as an OS upgrade
Arabic Language Support
Hi there, I had been using Servicedesk Plus for a while now. I have switched jobs now. Need to Implement an ITIL based Servicedesk version here, as i just had a brief overview of the Demo and found it to have much more features than what i had been using in version 6. I am however being held back as the company requires an Arabic version of the software. Is the Arabic language Version of teh software anywhere on your RoadMap. Please let me know. Best Regards, Roshan
Internal Error when changing technician role
I encounter the following error "Internal Error" when editing technician information and changing its role. The previous version of my software was 11.1.21, which I updated to the latest version, 11.1.32, and the problem was fixed. But after integrating
Request custom script for getting user job title
Hi, The scenario is that I have a field called current job title and I would like to implement a script, which all existing job titles gets imported in this list is there a way to do it?
Installation Issues with ManageEngine Patch Manager Plus [Version 10.1.21]
Hi everyone, I’m encountering problems while trying to install ManageEngine Patch Manager Plus [Version 10.1.21] on my new AI computer. The issues I’m facing include: Installation failure: The installation process stops unexpectedly or gets stuck without
SD Plus - Expand all and Load More Conversations
Our service desk tickets tend to have a lot of back and forth correspondence on them. I use the Expand All button quite a lot to enable using Ctrl+F to find keywords in a ticket (pic1). However, Expand All only expands the loaded responses. I regularly
Notify change owner/change manager by e-mail when there is a reply for the change
Hi, Team, In requests, it's possible to have notifications when someone replies to a request: It would be nice if we could do something similar with changes like notify the change owner and/or change manager by e-mail when there is a new reply for the
Distribution server connection
Hi everyone. Could you please tell me how to configure the connection of hosts to the distribution server depending on the location from the local network and through the Internet to an external address, if it is possible at all.
After Update OS deployer fails last reboot
I am wondering if anyone else is experiencing an issue were the last reboot when deploying an image is failing, because it is timing out. We just recently updated to our Endpoint server to the latest build 11.3.2416.30. This issue wasn't present until
Add MB, GB disk thresholds to Quick Configuration Wizard
The Quick Configuration Wizard is limited to % Partition space. There should be an option to use the QCW on MB, GB volumes as well. It would give a lot more flexibility to applying granular thresholds, especially to Linux hosts, without using the Template
Linux Disk Space Monitoring
We are currently using CLI to monitor disk usage on our RHEL environment. The problem is it adds ALL volumes then even the relatively useless ones like usr, boot, dev, etc. This makes it difficult to have a threshold monitor because it gets applied to
ADAudit Plus is died?
Hello ADAP team. I note that ADAP was last updated more than 2 months ago. Other ME products are more active and are updated very often) Also i cant find any roadmap( Perhaps ADAP is a discontinued product?
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