As we are migrating to the cloud, our PowerBI reports, and their connections are broken at this time.

We are looking for help building reports on the following KPIs and SLAs with charts for better visibility.

KPIs
Closed/Received  >92%
Example:

% closed w/n 5 days > 80%
Example:

% closed w/n 10 days <7%
Example:

Time to Resolve  <4 days
Example:

SLAs per Priority:

Limited - <=5 days

Significant <= 1 day

Critical <= 4hrs

Please navigate me to build chart reports mostly and let me know if those could be built in the dashboard to track them. 
Looking for yearly/monthly review per technician of a group. 

Let me know if you have questions.

Thank you!