How to change the default password for the Admin account?
How Can I change the default password for the Administrator account? Also, Is it possible to remove the local authentication from the logon screen? Thanks,
change link to request
If I'm viewing an associated change in build 9209, how do I jump back to the associated request while viewing the change?
Automatic linking of incidents to a problem
If we have a know problem and log it, we need a way to automatically link new incidents to this problem. For instance, we have a problem ticket for "XYZ Application crash." Using Manage Engine's EventLog Analyzer tool, we send email triggers on certain events. We would have a trigger that any time an application crash for XYZ is discovered, an email is sent to the service desk. Each email would have a tag on the subject line that when received into the service desk it would automatically associate
Jumbled Interfaces
Interfaces listed under the "Interfaces" tab for a device are in random order. Is there a way to reorder the interfaces sequentially?
Scedulled Reports
problem regarding scheduled reports - even though I can see all Scheduled reports other technician not able to see that, how can we set this up ?
Restrict Announcement creation
Where do I set permissions such that only Admins can create/edit announcements?
Do not send notifications for a specific Request Type
Is it possible to NOT send any notifications for a specific Request Type or other ticket setting? We use a request type to track changes to one of our systems but do not need to notifications to go out.
Where is my option of manually sending a survey in survey settings in 9207?
This is all I have got?? However the help section in teh settings page has this:
Unable to Delete an Monitor from the AppManager...
Hi, I am trying to delete a Monitor (Windows) from the App Manager which is giving me a prompt to delete but does not remove it from the Monitors list. It only shows as Greyed out but does not get removed completely. Please help. Regards, Kumar Pasupuleti
Can't scan now 64bits machine
Hey, I opened port 9000 on my network to force scan machines with asset explorer agent, 32 bits works but 64 does not. I noticed on all my 64 bit machines, we do not have the registry entries : HKLM/software/zoho corp/ It does not exist...
Unable to close request due to phantom/ghost tasks
We're using SDP 9207. On one of our service requests, we're unable to close it due to tasks not being completed. The request only has 22 tasks associated with it, but the Task tab reports there are 44 tasks (22/44). When in the "All Tasks" view, it only lists 22 tasks. What is causing this? I've included a screenshot. Thanks!
Small Equipment Purchases
I'm looking for best practice methods for managing the tracking of small materials/equipment (non-asset) purchases by employees to conduct repairs. One thought was to use work logs, however, if there is no indication on the ticket details page that indicates that a work log has been entered and available for viewing.
Quick Action Configuration
Is there a way to hide the Requester item under "Create New" within Quick Actions;Our users don't have the right to add new requester, so it's void for us. Can it be hidden\removed etc. ? Andrew
JSON file not returning all data in the request
I need to access the data in the request, to process it through an external script, this is working but not sending all the data. The custom trigger is executing the external script properly. Below I have included the script and the log file it generates. As you can see it dumps the names of the custom fields but not the values. Any help with this issue is appreciated. Thanks Sal ServiceDesk Plus version: 9.2 9208 Custom trigger "Execute script": python get_ticket_data.py $COMPLETE_JSON_FILE
ServiceDesk plus Android App displays wrong Category Item
I just installed the ServiceDesk Plus App (ver 1.4, updated 2015-Mar-10 ) for Android and noticed an obvious error in Request Details. The Category is displayed correct, but Subcategory and Item is always showing the first items in the lists, not the ones that is selected when displaying the request using the browser. Setting new values from the app however seems to work (when verifying in browser), but not displaying them in the app afterwards. Regards, Andreas
ManageEngine Firewall Analyzer 8.5 – Multiple Cross-Site Scripting Vulnerability
================================================================ ManageEngine Firewall Analyzer 8.5– Multiple Cross-Site Scripting Vulnerability ================================================================ Information --------------------------------------------------------------------------------------------------------------------------------- Vulnerability Type : Multiple Cross Site Scripting Vulnerability Vulnerable Version : 8.5 Vendor Homepage:https://www.manageengine.com/products/firewall/download.html
Slow response on submit
When adding any request that gets submitted to the server I find that there is a delay in action. During requests submission from users I am finding that there are multiple requests submitted for the same thing because the user presses the button several times because they think the pages is not loading. Is there something that can be done to allow quicker response so users are not submitting several requests for the same thing?
ManageEngine Firewall Analyzer 8.5– Privilege Escalation Vulnerability
================================================================ ManageEngine Firewall Analyzer 8.5– Privilege Escalation Vulnerability ================================================================ Information ------------------------------------------------ Vulnerability Type : Privilege Escalation Vulnerability Vulnerable Version : 8.5 Vendor Homepage:https://www.manageengine.com/products/firewall/download.html CVE-ID : Severity : High Author – Sachin Wagh (@tiger_tigerboy) Description ------------------------------------------------
Problems with IE 11 and sessions "Page connot be found"
We are testing ADselfService Plus now and we have a problem that is a showstopper. We use IE11 as our standard browser. When a user enroll and is filling out the secret questions, they might take some time to decide the questions and answers. When they are finished, they press “Update” and get an answer from the adselfservice web server saying “Sorry, the page could not be found” If they are fast (Less than 25 seconds) it works and get there secret questions sett. I have also tested to log on to
ManageEngine Firewall Analyzer 8.5 SQL Query Execution Vulnerability
================================================================ ManageEngine Firewall Analyzer 8.5 SQL Query Execution Vulnerability ================================================================ Information ------------------------------------------------ Vulnerability Type : ManageEngine Firewall Analyzer 8.5 SQL Query Execution Vulnerability Vulnerable Version : 8.5 Vendor Homepage:https://www.manageengine.com/products/firewall/download.html CVE-ID : Severity : High Author – Sachin Wagh (@tiger_tigerboy)
Automate sending reminders for approvals
Hi, As my users sometimes need several reminders before an request will be approved I am looking for a way to automate this. Is there a way to send a reminder every 3 days (just my creditors will do every 3 days ;-) ) Joost
detailed traffic per user
Hi, I have Firewall Analyzer (compilation version 12000). Added a Fortinet 100D, where I'm filtering per IP (no Active Directory). I want to see what a host/user browsed or did to generate traffic. How can I see that? I'd like a URL history with bytes transferred per user. In the dashboard I tried creating new reports, but can't find the option to get it. Thanks Omar
Access to Custom Groups for Remote Office Admins
I have a situation where we have administrators for certain Remote Offices, they only manage that remote office and nothing else. These remote offices need access to certain custom groups, when they log in they can see the Remote Office and machines for that RO (as expected) but do not have access to the custom groups in the drop down list (see picture) I have created an account to test with and assigned it admin privileges to a remote office. This seems to be some sort of permission issue. The
User login dates and times
Our system is completely non-AD. We need to know if it is possible to run a report that will list the computer name, user login, and last login time. If possible, we would also couid make good use of last password change time. Is this possible in DC? if so, how. Will it require a SQL query? MIke
Profile Failed to Install
Trying to enroll an iPad in Desktop Central 8 and when I go to install the MDM profile, I'm getting a "Profile Failed to Install - The profile "MDM Profile" could not be installed. I've rebooted the ipad, nothing helps. Any ideas?
Upgrede ADself
Hi, we have ADself Professional Product version: 5.3 build No:5307 do we have an option to upgrade from our exist build to latest one without new installation same service desk plus or Desktop central please send the link to upgrade thank you
Change Account "Password Never Expires"
We have quite a few accounts with "Password Never Expires" checked. I'd like to uncheck those. Ideally I could set each OU to expire a week a part or two so everyone isn't getting prompted at the same time. Or prompt at next login. I can't seem to figure out how to change this setting either way in AD Manager. Can this be done? Thanks.
Change the display name/icon on browser tab
We have multiple ManageEngine products. They all say - ManageEngine - productname. How can I change the name?
SDP Sandbox mode for testing?
Is there a recommended way to have some sort of Sand Box mode for SDP? The reason I am asking is that we would like to test a number of things without testing them in a production environment. We would like to test new automations, request templates, etc etc but doing so in the live setting makes implementation difficult. Any suggestions would be appreciated. Jason
Technician Auto Assign to Group
Hi, I would like to see Technician Auto Assign to group, when will this feature be included in the ServiceDesk Plus MSP version? Thanks.
problems after update 9207
1. Randomly overlapping fields in incident requests. It happens in all browsers. Can be cleared when refreshing the page. 2. When a user tries to open an attachment on the ApprovalLink page he is not allowed to do so. The given error: "HTTP Status 403 - Access to the requested resource has been denied type: Status report message: Access to the requested resource has been denied description: Access to the specified resource (Access to the requested resource has been denied) has been forbidden. Apache
Free Windows Health Monitor > Error Code : -2147217392
Failed to connect: servername Error Code : -2147217392. Error Description : IDispatch error #3600 Received when attempting to monitor a Windows 2003 server on Active Directory. Any help would be appreciated. Thanks, - jody
Expand Resource Functionality in Service Request
The resources in Service Requests are awesome. However, there are some additions that would make them even better by having the ability to: 1. Organize Resources where you have added multiple resources. If we add a new resource, we may want to move it ahead of existing resources. 2. Organize resource questions. Essentially the same as number one. In order to help with the flow of questions for users, it would be create to allow us to organize the questions just like you can in for tasks attached
Strip Quoted Reply and Reply Separator Tag
Has this been considered as an option? The back and fourth in reply's in and out of the help desk tend to add up.
dcconfigexe32.exe MAPi32.dell missing
Just installed a server 2012 R2 server core and Desktop Central agent has installed but I'm getting the following error Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
SDP Online - Translations
Hello guys, 2 more really odd translations "Toegangspunten" should just be called "Access Points"; "Schakelaars" should just be called "Switches"; This is way more correct then the literal translations done here. In Dutch we call access points, just access points, and switches are just switches
Automatically apply SLA on newly created requests
Hi, Is it possible to automatically apply a default SLA on all incoming requests without having to manually open and set the SLA on it? Thanks
SD+ cannot connect to POP3 mailbox
Hi, We have SD+ that is unable to connect to the helpdesk mailbox. In the mail settings we have checked all settings and when saving we are getting " Failure: E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox." POP3 port (110) is responding when using telnet. The username and password is OK - have tested that as well. I have tried all troubleshooting steps as listed on the help page. However not sure where the
Problem with Application Manager Business View
Hi, One of my clients had recently updated (three weeks ago) Applications Manager to version 12600. His main functionality was Business View and possibility to view +/- 100 monitors on one screen, without need to scroll screen on 24'' monitor. Now we had a problem, because all monitors (over 150) are displayed on one screen in vertical position - it's impossible to monitor then on production monitor (over 50" monitor in IT department). Earlier we had possibility to view part of monitors (by creating
Forgot password
I'm not sure I properly installed the postgreSQL pgAdmin III database and the other problem is I have forgotten the password I used. May you please assist me on how I can tell if I properly installed the database and what I can do about the password
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