Import Requesters from Active Directory
Currently using Service Desk Plus 9207. I am wondering what permissions the account being used to import requesters from active directory would need? Installed on Windows Server 08 R2 in virtualized VMware environment.
issue with URLs
Since upgrading to Build 9204 in SDP, the links in the notification emails generated after a user creates an incident request point to the main web page of SDP rather than pointing to the specific incident. We have also noticed this same behavior when accessing links under Reports. In general, links that should direct to a report or incident instead redirect to the home page or some other odd location within the application. Has anyone else experienced this issue?
How to install Service Desk on a FTP server ?
Hi I'm new to this software and I have to say it's really good. I have done all my tests on a local server but now I have to upload it on my FTP server I don't know what to do since you cannot execute a file on a remote server. I can't find topics about this. I'm using the free version on Windows 10. How to install Service Desk on a remote FTP server ? Any help would be welcome, sorry if there's two versions of this post, the previous one apparently wasn't uploaded.
Self-Service Portal Customization - Custom Widget Documentation
Is there any documentation on the Self Service Portal Customization? I'd like to create a custom widget that points to an html file hosted locally on the server. Also, If I delete the 'My Requests Summary', will I be able to restore that widget at a later time? How can I go about doing so?
New hire workflow modification
We have attempted to build a new hire workflow a couple of times and have not been satisfied so far. Our latest attempt is to utilize custom triggers to get the information from the original request and use API scripting to pull the custom fields and create the appropriate requests with the information required by that group to perform the task. So far we have created a Self Service Catalog template that gathers all the information required (this is filled in by the HR dept). We then use the custom
Add Additional Fields to Work Logs
Hello ServiceDesk Gurus, I am exploring the option to add additional fields to ServiceDesk in the worklogs section. I have found documentation on this online but it seems to be dated as the instructions refer to an area that does not exists in our ServiceDesk installation. Here is a link to the documentation. Adding Additional Fields. We are running ServiceDesk version 9.1 build 9120 Thank you, Mike
Password Reset - What about the resources that FAIL?
Is there an easy way to perform a 2nd attempt of a Password Reset for the resources that FAILed the first try? Thanks Cris
Backup error
Hi, we run sdp 9.1, 9120. When I run backupdata.bat I get "*Invalid object name 'ServiceReq_903. * Query = SELECT max(WORKORDERID) FROM ServiceReq_903 java.lang. Exception: Unable to get data from [ServiceReq_903] table." I have checked that the table doesnt exists in MS SQL db. How do I fix that? /Best regards
Personal announcements for one/several groups of technicians (not for all)
Good day. Please, tell, how I can create one announcement for some groups of technician. And another announcement for another group of technicians. Anton. Thank you for SDP!
Notify one or more via email when criteria are met
Hello, I'm looking for a way to notify someone (the assigned technician and possibly their supervisor) when a request has been open for a period of time and has had no updates or conversations added. All the trigger items seem to depend on creation and/or editing events. This would be a huge help to us.
Move techs to new domain
Due to Active Directory migration, our techs and end users will be moving to a new forest in Active Directory. I need to have existing requests (closed and Open) for both techs and users migrated to the new domain account when they log in. How best to do this?
Manage engine Exchange Reporter plus
Bonjour, J'ai perdu le mot de passedu compte admin de exchange reporter plus, est ce qu'il ya une solution pour réinitialiser le mot de passe pour que je puisse acceder a l'interface ??
New Jersey, here we come!
We are happy to take a pitstop at New Jersey this year. If you haven't booked your seats to one of the most happening IT conferences by ManageEngine, there is still time. So, reserve your seat now! We chose New Jersey as the venue this year for the following reasons: because it is home to the first brewery in the US it is the leading producer of blueberry it is the city with the lowest population density and has the most diners in the world :) What do these reasons have to do with picking a venue?
Opmanager how to change the value of monitor and save ..
Hi Experts, In opmanager how to change and save the monitor value in process monitor tab where there is no save button to save the changed value of process monitor. PFA.. Thanks, Narasimhan Krishna
OpManager 12 and quick config Windows credentials association
Hi, Just installed Opmanager version 12 and detected servers by connecting to vcenter which worked to a certain extent but when I try to use the quick configuration wizard to associate the newly discovered vm servers to windows credentials there is not any servers which I can associate. We are currently running 11600 in production but plan to move this into live ASAP. Regards Paul O
Tomcat7 issues in SDP 92xx
Hi After upgrade to 9200, We have 2 issues and it maybe caused by Tomcat 7. 1. Most requesters can not access the portal. 2. The filename in Chinese of attachments display abnormal after download.
Problem with Geo IP location in netflow analyzer version 12 free edition
Hi everyone, I'm using netflow analyzer version 12 free edition, I followed the instruction at https://blogs.manageengine.com/network/netflowanalyzer/2010/05/27/location-based-traffic-reports-geolocations-in-netflow-analyzer.html.I downloaded countrycode.zip and extract at /opt/ManageEngine/OpManager/, then I went to System Settings --> Geo Location and Load successfully ,but I dont see any feature like "Show IP Geo location" as the instruction.Can you show me how to enable this feature? Thanks a
Rendering Exception
DesktopCentral - 92041 (upgrade from 910xx)
Change Timezone on EventLog Analyzer
How can the timezone be changed on ELA after it has been installed.
I cann't get just list services from Windows server trought WMI
I can n't get only the services list from Windows server, but other paramaters I can. I don't understand, someone can help me? List processes yes but list services not I executed the services.vbs script I'm using an user non administrator but I have configured the permissions needed thankyou for your help
FortiGate System uptime convert in Days
Hi Support Team, I have MIBS from FortiGate Firewall Model and it is showing with value it not clear for us. I would like to convert to Days. I tried these way: .1.3.6.1.4.1.12356.101.4.1.20/(8640000) (.1.3.6.1.4.1.12356.101.4.1.20)/(8640000) (.1.3.6.1.4.1.12356.101.4.1.20)/8640000 I use this topic below: https://forums.manageengine.com/topic/uptime-alarm#49000003881479 It wasn't possible apply it. Could you help me? I have Opmanager 12. Image example below:
Discovery issues in OpManager
Hi All, I’m trying to finish on the “Discovery” the OpManager Probe that I'v just setup. Although I’ve created the profile that I named “snmp” from “Add Credential” and save, I still get errored out. Has anyone encountered it before? What is that mean and how to get around it. Appreciate any feedback. Thanks, Jason
Modify "Alert" messages
Hello, I began to activate "Alert" Configurations for several user groups, i.e.: Warn User 5 days before password expires. / Purge TEMP files. Is there a possibility to modify the text message in the Alert-Popup? For example users have reported, that these messages are confusing and they where not sure, where this came from; one had suspected a malware/virus, because of the plain look of the message box. How can I modify this? If there is no way via frontend: I saw that this is executed by wscipt.exe,
Which user and password for login to Opmanager?
After installed Opmanager but I can't login, Please kindly help me
Account Creation
Is it possible to create a report that will show who created an account and when?
Schedule patch scans
I have several custom groups and would like to schedule each group to do an inventory scan at a different time throughout the day but I can't find a way to do this. We don't want all of our computers to scan at the same time. Is it possible to do this? Thanks, Amanda
Bulk Edit of Notes
Good Morning, I would love to see the addition of the "Notes" field to the Bulk Edit screen. We have many cases that, at times, need to be updated with the same information that alerts users to delays. The delay, in most cases, is caused by the same set of circumstances so a bulk addition of Notes, including the "Show this notes to Requester also" and the "E-mail the technician for notes addition" check-boxes, would be a welcomed addition. As it is now, we must access each case individually and paste
using internal RIS-Server for MS updates instead the normal download server
Hallo, I m using DC 9 now for some weeks. Great tool and makes my admin-live easier. My question: We habe a central managed Windows RIS Server. Is there a way to use this source for updates instead of the Microsoft-Server? Ralf
Z/OS WebSphere MQ Monitoring
Team – Does ManageEngine product allow Z/OS WebSphere MQ monitoring, Much in the same way we can connect as a client and use IBM MQExplorer to view Z/OS MQ objects…?
Is there an API call to manage alarms?
I'd like to use the API to configure the options shown in the screenshot below; is there an option for that? There is some API documentation on "alarms" but it appears to be for querying triggered alarm history rather than alarm actions.
Migrate MySQL to postgreSQL in Apps Manager
Hi, I have just upgraded a managed server to become a standalone server. The previous version was running Mysql but I have upgraded to the latest Apps Manager version 12710. It has upgraded OK but kept the database as Mysql. Please can anyone explain how to upgrade to postgreSQL. Thanks Steve
Timer Jobs query not resolved
Good day I logged a ticket with you guys almost two weeks ago, and while I initially received a response, no one has dealth with my follow up. The ticket's subject was "Timer Jobs not pulling through in Applications Manager" The ticket number is 49000007923129 Could someone please look into this for me? Thanks, Mat
Active directory sync
Hi We have enabled active directory sync for requestors. Users gets added, thats great. How can you build an active directory sync without handling user deletion? Without LDAP filter to exclude disabled users in active directory? If this is such a big thing to develop why just add a checkbox so I can manually hide user in searches and when user is disabled in AD hide that user in SPD automatically. It is very annoying when I search a requestor in a request and I get 10 results and only one of them
Survey format
Do we have more control over how the survey we send out looks?
Просмотр и редактирование списка авторов заявок / Grant access to view/edit requesters list for techicans
Специалистам техподдержки можно делегировать право добавлять новых и редактировать существующих авторов заявок. Можно ли дать специалисту возможность просматривать справочник авторов заявок (как на скриншоте), не давая ему админских прав? ---------------------------------------------- Technicicans can add/edit requesters accounts. And can they view full list of requesters (like on screenshot) without admin privilegies?
Schedule scanning on disposed asset by remote asset explorer
I have remote asset explorer installed and there is about 4000+ workstations discovered using agent method. Among the 4000+ agent there is about 1000 workstations already disposed. How do I exclude remote asset explorer so it didnt ping or scan the workstations already disposed? Naharuddin Great Eastern Life
Coping the content of a request descripton filed to the descrition filed of task automatically created
Hello, is it possible the content of the description filed of a request to be copied automatically to the description filed of a task, generated in the same request?
Apache Struts
Hi guys, The Apache official released the latest security bulletin about struts DMI. Could you tell me the struts version of SDP ?
unable to create account using different password policy than defined in resource
I have a resource defined with password policy A. I tried to add new accounts to the resource and after selecting a different password policy, B, The auto-generated password matched policy A while the GUI displayed policy B and an error was displayed stating the failed condition. This is in version 8402 running on CentOS x64 w/ postgres. This used to work, at least until version 830x (don't remember which one).
Auto logon for web apps
Hi I have installed PMP v7.0.0.0 7001. I have a promblem when using bookmarklet for web applications. I followed according to bellow link: https://www.manageengine.com/products/passwordmanagerpro/help/auto-logon-for-web-apps.html IS it bug for this?
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