Close Request Form Changes
Hi, Is it possible to either customise or disable the web form that appears when a request status is changed to 'closed'? I want to be able to add a second tier to the request closure codes eg - System issue -> Network. I can create user defined fields on the main request form if I can't customise the close form screen, but if this happens I want to disable the form with the existing request closure fields.
Date/time limit
Hi, We're currently facing a problem with the date/time format in the Manage Engine. We're trying to capture birthdays but the Manage Engine date/time format only allows until the year 1970. We can enter dates that are 1969 and earlier but upon saving, it does not show the value entered. Upon report extraction as well, it shows as Not Assigned. Is there a possible way to enter dates that are from 1969 and earlier, or is this really the limit? Thanks! Geraldine Legaspi
Report Share with permission nested groups
Hello, I am new to ADManager Plus. How can I make a report about share (not ntfs) permissions with nested groups (with listed users) AND export that as a CSV document? I always get a list with groups and then I have to click on permissions? Thats not what i want! We need that share report for recertification and audit! So, is there an easy way to perform that with ADManager Plus?
Opmanager send a large DNS query for the managed windows server
hi, Dear Sir: My Opmanager version is 8812. I added the windows server to monitor the server's CPU/MEM/DISK by SNMP. We find the opmanager would send a large DNS query for this managed windows server. How could I to set the query frequency or disable this query ? *********DNS server's log**** _raw _time app change_type domain eventtype host index ip linecount op oper 2016/6/3 \xA4W\xA4\xC8 10:31:39 0A48 PACKET 000000000CFD87B0 UDP Snd 172.17.1.216 c2f4 R Q [8085 A DR NOERROR] A .qvsrv2.tyg.com.tw.
Change creator ofrequests
Hi Dears I have two requester that one of them create about 400 request and he/she has to change his/her department to do another job fields and I have to assign his/her request to another one(as a requester) to continue his/her work. how i can change all of the requestes of requester? I am using servicedesk plus 9100 MSSQL
No Agents for OnDemand?
I seem to fail at finding the option to create agents to be installed on workstations, an option that is available on Service Desk Plus. I tried the Probe and to be honest its horrible, it fails to find computers that are in the same IP Range, even my second computer on my desk is not being discovered by the Probe and in such it is an unreliable tool.
When Addressing a Reply or Forward
Is there a setting so that you can type in a Contact/Support Reps User Name, instead of their email address? Example...user name is Shari Smith, but the email address is Cherrybug@domainname.com.... Right now with our setup, you have to type in "Cherrybug@domainname.com" (or at least the first part) to get the address to come up. Just wanting to see if there is a setting where we could instead type in "Shari" and have the cherrybug address come up. Thanks! Shari
Problem with adding HyperV Host
Hi, I have a device initialized as a virtual server, or it is a HyperV Host. So I tried to delete it and add it as a HyperV Host by using : Virtualization > add HyperV Host The problem is that the new device created refers to the old one deleted, even if I used the "add HyperV Host". So I went to the support, tried recommendation to add it, but still doesn't work. Can you please help me ? Regards.
Cannot add device and provide config file
Hi all, I wanted to test Manageengine Firewall Analyzer, mainly at first to check compliance of my Fortigate firewall rules. Ones the eval version installed, it seems i am not able to register any device : please note that i won't send my Firewall syslog messages to an eval plateform. Is there a way to declare a device and import Fortigate config file (containing rules) to make Manageengine check for compliance ? Regards,
packages stored?
Hi everyone, I'm actually testing Desktop Central with a Remote Branch and I got a question : When you deploy an application to a remote branch, the package is (I guess?) downloaded only one time by the distribution server before being deployed onto specified computers. So, where are packages stored on the distribution server? Thanks for your advices ! Regards
Mail Notification Issue
Hi, I am facing an issue of mail notification from the servicedesk plus while creating and closing request. As suggested in the link http://kbase.servicedeskplusmsp.com/troubleshooting/2013/05/17/email-send-notification-failed/ i have checked the smtp server using telnet command and it's working properly. I am stuck up with this issue, If someone have the solution please help me. Regards, Rajesh Patel
SMS for Business rule broken after 9213 upgrade
We recently upgraded to the latest release (9213) and our business rules that use the SMS function are not sending anymore. They send emails, and I can use the SMS technician functionality in an incident so it's not global. Anyone else seeing this?
DeskApp for opmanager
HI Guys is there a version of the DeskApp that is in Sites 24x7 that will work with OpManager???? Thanks, Stephen
Search for additional field - numeric type
Hi there, SDP Build 9041 I've set up a new entry in Admin > Asset Management > Asset - Additional Fields: Type: Numeric Label: Req/Chk ID For some reason, when I search for numbers in that field, it brings up nothing. I have other additional fields set up of Text type and they can be found when searching for asset. I'm usin gthe Search box on the left-pane, just below the Assets section group. I've specified the Search in field as Workstation and Assets but both comes up with nothing. I can search
Request Link in Reply Templates
I am trying to add a hyperlink using the $RequestID in a Reply Template that will take you to the Request details in ServiceDesk. I tried adding $RequestID as a field in the template and then hyperlink to $RequestLink. This failed. Are there any other options? Having the $RequestLink muddies up the reply.
reply to not working
Hello in outgoing mail configuration I use aaa@aaa.com account smtp setting, I've put bbb@bbb.com as a "reply to" addres, but when requester recieves notfication and try to reply it shows aaa@aaa.com, but should be bbb@bbb.com as I undenrstand right.
How to configure requester sorting by email address domain
I've configured Sites, so the question is how to make some kind of automation rule, for example: request is sent from particular mail domain -> to service desk's incoming mailbox. System creates Requester after fetching mail and if mail domain is for example @gmail.com - > associate this requester to site "Named A" Or what is the best approach to do this?
Attaching Multiple Incident Tickets To A Problem
It would be nice to be able to select several incident tickets and have the option to associate them all to known problem or change without having to go through them one-by-one. I would think a popup window with the a radio button option to associate with a problem or change and then simply enter the corresponding problem or change number. It would easy enough to validate the associated number entered by the user. Thanks, Craig Rice
How do I automatically load the change requestor?
I would like to be able to automatically assign the requestor of the service request to be the requestor of the associated change request when it is first created. How to I do this?
Is it possible to add sub-types to the Server asset category?
Currently it seems servers are all lumped together in the Servers category no matter what type they are (physical/virtual). This drop-down shows Desktop and Laptop as the available types, but it appears you can't modify it and every server is automatically considered a Desktop: Basically what I am trying to do is make it so that everything that appears under the IT Assets section of the Asset manager is a physical item that has a serial number, asset tag and a purchase cost. The problem is all of
Auto Assign Tickets to Technicians within a group
Please I am having issues getting the auto assign feature right, (hopefully am not the cause I have ENABLED TECH AUTO ASSIGN SELECT TECH AUTO ASSIGN MODE EXECUTE WHEN A REQUEST IS CREATED APPLY TECH AUTO ASSIGN WHILE CREATING REQUESTS TO EXCLUDED SOME TECHNICIANS After all said and done, I have observed that it assigns tickets to technicians which don't have anything to do with the group which the ticket belongs to. How do I get
Rearranging request dependancies
I have a specific instance where the technician creating a request for another site is unable to create the proper dependency mapping due to role restrictions. Is there a way to rearrange the dependency of two tickets?
How do I load a pick list field from a CSV file or query at run time
Hi, I have several templates that utilize a department head pick list field. Because this list is quite dynamic at times, I want to load the pick list at run time by reading a file or even better, using a query. Can this be done, and if so, how? Thanks Dave
calendar/scheduler intergation
Is there anyway the calendar view from the home page can be made global so all technicians can see it and be used for something other then leave time. We would like to have a calendar view easily accessible where we can list product deployments, maintenance periods and planned outages. Is there any way this is possible in service desk or is there a free plug-in available to led to this end Karen
9213 change didn't take
SD-62385 : Inability to update a request, with a new Requester I still can't change the Requester in an existing Request. I can edit every other field under requester but not the requester name. Are there specific conditions that should allow this? MSSQL, build 9213
How would I drop this type of log with a filter?
Microsoft-Windows-Security-Auditing Security 4742 A computer account was changed. Subject: Security ID: S-1-5-7 Account Name: ANONYMOUS LOGON Account Domain: NT AUTHORITY Logon ID: 0x3e6 Computer Account That Was Changed:Security ID: *********************** Account Name: ***** Account Domain: ********** Changed Attributes: SAM Account Name: - Display Name: - User Principal Name: - Home Directory: - Home Drive: - Script Path: - Profile Path: - User Workstations: - Password Last Set: 6/3/2016 9:28:50 AM Account Expires:
Can't reply to a request with no body text
Hi Had a request from a user, replied, reply window closed, request page refreshed as normal, no error message received, but no reply added to request. Tried again, same result. Edited the request & put some text in the body. Replied again with exactly the same text and the reply was added correctly to the request. SD+ v9211
Alternate E-mail address from AD
In ADSelfService Plus we want the users to be able to send confirmation code to Alternate E-mail address. But we want to administratively control what that e-mail address is instead of letting the user define it. We would actually be ok with letting users define the alternate e-mail address if there was a way to not let them use yahoo, gmail, etc e-mail addresses. Can ADSelfService make use of the proxyAddresses attribute from AD and grab all the SMTP: entries from it? If not what other attributes
Automatic approval of specific patches
Hi, I've created an automatic deployment configuration for Flash, JAVA and browsers, so that the clients are scanned on a daily base and updated immediately with new critical updates.However, as far as I know, the automatic deployment doesn't do anything for as long as these patches are not manually approved. Am I wrong or is there a way to circumvent this? I don't not want to auto approve ALL the patches automatically.
A Navagation Menu at the bottom of lists as well as the top.
It would be helpful, especially when you are browsing 250 lines at a time, to have this menu at the bottom of the list as well as the top. Darran
Differences SDP vs SCP vs SDP MSP
I run a NOC group at an ISP operation to help illustrate where these questions are coming from. For "typical" customer support, we have a solution in place and not looking to change it. However, I'm looking for better ways to handle: Network monitoring alerts (Solarwinds - alerts via email) Manage services customers (higher end customers who have direct to NOC relationship) Internal email requests from other groups Change Management These are the major items. So when I look at SDP itself, it looks
SQL Query to Fetch Enrollment Data
Hi All, We have successfully used the external data source option to connect to an MS SQL Database so we can setup regular Fetching of user enrollment Data. We plan on asking users 2 security questions when they need to unlock their account or reset their password. 1. What is your date of birth (dd-mm-yyyyy)? 2. What year did you join the company (yyyy)? Our development team has kindly setup a custom view in the database we are connecting to to pull enrollment data into ADSS Plus. This is called ADSelfServicePlus.vwStaffDetail
Script Monitor INSTANCE variable Character Limit
Hi Team, 1) I have recently created a custom script monitor to monitor a LOG file. Which is going good and I am able to get the results in TEST SCRIPT option. But the problem here is, in the INSTANCE String if I have more than 85 characters, Opmanager is not creating an alarm for that. Need to know whether there is a character limit for the INSTANCE string in the output of a custom script monitor. 2) I need to know how can we display Message that we get from script out to alarm message. we
Application manager SQL Error
Hi, While starting Application manager i am getting this error " SQL exception while getting database connection, check if database daemon is running"
Does SDP have capability to scan attachments for infections while uploadin to help desk portal ?
Does SDP have capability to scan attachments for infections while uploading to help desk portal ?
disabling default report
Hi, how can I disable default report to technician so that I can show them only the one that I create. I'm working on release 9.1 Thank you for your help Antonio
Request Approrval workflow: turn off automatic email to approvers and fedback to requester
Hi, I would like to turn off the function of sending automatic email to approvers and feedback to requester regarding the stutus of their request thank you best regards Antonio
Error in Layer 2 discovery
Hello! I'm encountering problems trying to do a Layer 2 discovery against my gateway. I'm running OPmanager 12 with patch 12000_APIClientFix_May20th applied. In the user interface I only get the feedback "Device mapping does not exist for this object". I'm attaching a screenshot of this and the relevant log from opmanager_serverOut_0.txt as well. OPManager has no issues monitoring the same IP address and I've verified I can read the sysOid OID through the command line of the server. Please advise.
Community tab for tecnician other that Admin
Hi all, There is a way to hide the "community" tab for a technician that has not admin role? thank you very much Best Regards Antonio
Set all users as request approvers
Good afternoon, We require all users to be listed as service request approvers however as we have over 1500 requesters we do not want to go into each one and enable the tick box. Is it possible to change a global setting to enables all or run a PSQL cmd that will enable this for us? Many thanks.
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