ME SDP 9.1 Build 9115 - Missing Images in SDP requests
Hi All, My apologies if this has already been mentioned before, but I don't seem to be able to locate the right answers to our problem. When copying an image to clipboard, pasting to Outlook email and forwarding to SDP, the following appears in the request (included in the attachment): [/inlineimages/WorkOrder/4374/0.png] When copying an image from a website, pasting into Outlook and forwarding to SDP, the following appears in the request: accessibility text appears instead of the above inline
Self-Service Portal
Version 9.1 Build 9121 Hello, I am looking to implement the Self-Service portal for my organization. Is there a way to configure ManageEngine to allow users to self register? Thanks, Bryan
No Manage drop down in Service Catagories
I am logged in as an administrator to ServiceDesk Plus Standard 9.0 Build 9040, Selected Admin Tab -> Service Categories I do not see the "Manage" drop down that is indicated in the documentation. What am I doing wrong and where can I manage the IT Service list? Mike
Time Elapsed
Hi There, As per ITIL a call should be moved into Resolved Status and the user should confirm closed status. However I experience a lot of problems with regards to resolving calls. 1. If a user responds after a call has been resolved it reopens the call. In self portal you only have the option of when a call is closed that it cannot be reopened. 2. Time elapsed still counts after the call has been resolved and moves it into breach of SLA, even though the call was resolved before SLA breached. Please
CustomerRequests.do / REST API equivalent.
Is there an endpoint that I can consume to get the same or similar output as if when I interact with CustomerRequests.do page. Open Requests Requests On Hold Pending Requests Closed Requests All Requests Overdue Requests Completed Requests If you need more information about CustomerRequests.do: 1. Login to the portal 2. Got to Accounts Tab. 3. Click on a Account. 4. Click View All Requests. OR, you can open a new tab in your browser and type http://<SERVER_NAME>/CustomerRequests.do?id=XXXX
getRequestsByView API call.
Hi, I am looking for an easy way to filter requests by Account ID. I tried to consume this endpoint api/json/getRequestsByView/. According to the API documentation, you can pass "Search" parameter. However, I wasn't successful in my attempts. I don't know if this the ideal query for me but what I am after is finding all the open/closed requests by Account ID. It would be great if I can pass an additional date range parameters such as "from" and "to" to further filter the output. A sample response
Delete integration with advanced analytics error
Hi everyone! History: i try ManageEngine Analytics plus (On Premise) - Personal edition. I get synchronization with SD. Later I want upgrade analytics plus to proffesional edition, and forget delete synchronization firsly. After install prof edition there is problem with deleting synchronization, error like: We are sorry to inform you that error in connecting to {0}, due to invalid {0} credentials configuration. Please check the {0} - {1}, {2} and proxy details. Or Please find the root cause referring
Email Commands and PRTG Network Monitor
Hi all, I am looking into using the Email commands system with in SDP and our Network Monitoring software (Paessler PRTG). I am looking for a solution that would create a request if a alarm is raised on the monitoring software but then resolves or closes the request if the alarm is fixed. So the process would be Hardware fault detected Command Email sent from PRTG to SDP SDP raises a request with information from command Email Technician informed of new request - normal procedure Technician picks
How do i configure the mail Delivery restrictions to only allow internal email address without selecting everyone in the domain?
How do i configure the mail Delivery restrictions to only allow internal email address without selecting everyone in the domain?
Existing Room Mailbox Fields
When I pull up an existing Room Mailbox in AD Manager's Modify Single Room Mailbox the fields show up as blank under the Delegate and Booking tab. Also the fields for the Room In Policy Requests should be labeled more like what is in the Exchange Management Console. The current labels are confusing because I can't tell which one is for adding users that have to be approved by a Delegate.
Point release change logs
We see release notes for major version updates (except for some reason ELA 11), but we do not see these for point release. For instance I see that 1104 was released within the last few days, but we have no notes as to what it contains or what it fixes. Is there a change log for each version? If not then there really should be, its sloppy work to not include a clear log about what your updates entail. Also, why are there never any notifications about updates unless its a major version change? Products
Has anyone else seen horribly slow software deployments on DC Build 92038?
We previously pushed 100s of MB of software in 20 minutes or so on our ISP grade internet and Gb inside networks. On hotfix build 92038, software copies at around 1KB per second which is atrocious and renders the most important feature to us unusable. Has anyone else noticed this? It's not hard to monitor in the C:\Program Files (x86)\DesktopCentral_Agent\swrepository\1\swuploads folder. I can't locate any bottlenecks outside of the code, which obviously I have no visibility into. Previously,
New drivers update for OS Deployer
Hi Folks, Here is a quick procedure to update the files on the OS Deployer server so that the OSD boot Agent can support the latest drivers, especially Ethernet/Network card. You need to download and decompress 'bootwiz.sys, kernel.dat and ramdisk.dat' files from the following archives (ZIP files) to update OSD Bootable media and PXE Server. Update the OSDDemon folder Download the below given zip http://bonitas.zohocorp.com/desktopcentral/24Jun2010/OSD_Agent.zip Now replace 'kernel.dat' and 'ramdisk.dat'
Certified security SDP+?
Hi Team, I would like to confirm with you if there is a document which certifies that SDP+ is tested and guaranteed under security policies against attacks on web sites and other intrusions that disrupt the safe operation of the tool. Thx.
Soon to expire password report
Hello When I run a 'soon to be expired password report', no matter what number of days I set no results come back. If I do a command line ldap query, I get a number results back of accounts with passwords soon to expire. Can any one help please. Regards Colin
Has anyone successfully implemented the CMDB
Hi Wondering if anyone has successfully implemented the CMDB including all the relationships. I am asking as for 6 months now we have had lots of issues when we try to edit/move CI's. We constantly get errors and have to call support. The solution is always to run a query to address some database relationship/record issues. Also very confusing as to how the service catalogue supports the CMDB. When we follow the manual and create and IT service in the CMDB, they then all appear in the service catalogue
help me for extraction solution manage engine ?
hello, I wonder how it is possible to extract all the solutions created to manage engine in another format because we will change enormously product we have a problem with your software and french support and totally incompetent to date .We no product satisfaction as we sum customer for 5 years. Because of this problem we do not wish to retain manage engine software ... can tell me how to extract all my solutions in a format the time of a possible transition. server base Mysql v9.2 build 9206
AD import not all domains listed
I am setting up a new SD Plus server and trying to import our users. AD import only list one domain and I have two to import. Any ideas?
Restrict Technican's PO access to approving only
I would like to remove a technician's access for creating and editing PO's in the service desk, but allow them to approve request's is this possible??
Audit and site cleanup of SharePoint sites
How do you perform audits on a SharePoint sites old documents no one has touched for years?
Service Desk Plus and Zoho Reports
Hi I was wondering if anyone can help with a query about data size in regards to importing data into zoho reports from servicedesk plus. There are various pricing brackets for zoho dependant on the number of rows and records used.From the support tab you can produce a report that shows the total number of tables and count for each of these but I have no idea which of these tables relate to. Is this just the main tickets or does this include archived tickets? We archive any ticket older than 1 year
SSO redirecting to Homepage.do
Hi, I've enabled SSO in 9.2 9200, the SSO is working but regardless of the URL entered it always redirects to the homepage if it's the first authentication session in the current browser. (subsequent URLs work in the same session) I've read this issue occurred in 7.6 and was fixed in 7603 (SD-24904) https://www.manageengine.com/products/service-desk/readme-7.6.html Can anyone advise why this is happening, I would expect a link in the email to land in the call, not redirect the user to the homepage.
shown task with option "Technician allowed to view"
Hi everyone! All my technitians have support group and role "SD_Technitian". In that role I enabled option "Technician allowed to view" to All in group & assigned to him. request shown correctly, but task is not. There is label on task button, on this lablel is correct number of task (for technitian and his support line, but when task opened, there is all task. Maybe i do something wrong?
Schedule Network Scan: works or not?
Hi, I would like to know if I can schedule the rediscovery of subnets defined in the "network scan" section. Does anybody understand if the "audit settings" take effect also for the network scan? The customer needs to discover linux machine that obviously are not in the Windows Domain. Thanks Rob
Blocking a Generic Login
Hello, We have a generic Windows login that is used by a couple of non-critical PC's. However I have some users using the login to access Manage Engine which means I am not able to identify who has actually logged the call. How do I go about blocking anyone from logging into Manage Engine with this AD login, without changing the AD account?, Thanks, Lisa
Using existing ssl certificate with ServiceDesk
Hi all, I have been having a lot of troubles trying to get SSL to work with servicedesk plus and have eventually found a solution that I thought may be helpful to others. The information contained within this post draws on information provided by multiple sources including the FAQ from ManageEngine and external sites such as http://www.startux.de/index.php/java/44-dealing-with-java-keystoresyvComment44 by Stefan Reimer. The source of my particular problem is that I need to use a wildcard SSL certificate
SaaS UI Vs. On-Prem UI
Is there any plan to migrate the on-prem software to the same UI as the SaaS version of SDP? The UI with the SaaS solution is MUCH cleaner and efficient. We have actually looked at changing to the SaaS model, but we use custom triggers. Are there any plans to change the UI for the server version?
Move ServiceDesk Plus MySql database to PostgreSQL
I've been trying to move the database to a new server running PostgreSQL from our current ServiceDesk Plus MySQL via the backup.bat file. According to some of the other product posts I've found they imply the databases can be moved, however I haven't been able to do so. Is it possible? Both of the servers are running build 9200.
custom field
Hi, I have added a new field called "Harcanan zaman (dakika)" in one of my service catalog form. How can I get that field to my reports? what is the difference between adding a field directly in service catalog form and Admin--> User Additional Fields. I am asking since I can not also see created common additional fields in my reports either. Which one is better to use in all forms like service catalog or default request and later to get reports?
Firewall Analyzer only opening ports for IPv6
Running OPM 12 with 12000_APIClientFix_Apr15th applied. When I try to add my Palo Alto Networks PA-200 to FWA following the manual, no logs appear. I can verify through tcpdump that packets are hitting udp/1514 on my OPManager server: [root@opm12 bin]# tcpdump -nn | grep 1514 tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth0, link-type EN10MB (Ethernet), capture size 65535 bytes 11:34:51.841734 IP 10.10.10.2.51800 > 10.10.10.101.1514: UDP, length 377 11:34:52.841823
RestAPI - Audit Windows Monitors for HDD Thresholds
I need to audit our Windows monitors to make sure a threshold is applied to the HDDs on each system. Looking at the API documentation and playing with the operations, I haven't found a decent way to show that a threshold is applied. If anyone has done this or knows of a way, could you post it? THANKS!
Unable To Choose Database During Installation
Good day, sorry for stupid question, but am I right it is not possible (anymore) to choose the database during the ServiceDesk Plus installation (despite it's being mentioned in the installation guide)? I don't want to start with POSTGRESQL, because we want to use our MSSQL server. I tried to migrate from previous POSTGRESQL to MSSQL but the process is just not optimized. The restoreData.bat doesn't do it's job well and I read lot of folks have the same issue, so I want to go CLEAN and start with
Import Requesters from Active Directory
Currently using Service Desk Plus 9207. I am wondering what permissions the account being used to import requesters from active directory would need? Installed on Windows Server 08 R2 in virtualized VMware environment.
issue with URLs
Since upgrading to Build 9204 in SDP, the links in the notification emails generated after a user creates an incident request point to the main web page of SDP rather than pointing to the specific incident. We have also noticed this same behavior when accessing links under Reports. In general, links that should direct to a report or incident instead redirect to the home page or some other odd location within the application. Has anyone else experienced this issue?
How to install Service Desk on a FTP server ?
Hi I'm new to this software and I have to say it's really good. I have done all my tests on a local server but now I have to upload it on my FTP server I don't know what to do since you cannot execute a file on a remote server. I can't find topics about this. I'm using the free version on Windows 10. How to install Service Desk on a remote FTP server ? Any help would be welcome, sorry if there's two versions of this post, the previous one apparently wasn't uploaded.
Self-Service Portal Customization - Custom Widget Documentation
Is there any documentation on the Self Service Portal Customization? I'd like to create a custom widget that points to an html file hosted locally on the server. Also, If I delete the 'My Requests Summary', will I be able to restore that widget at a later time? How can I go about doing so?
New hire workflow modification
We have attempted to build a new hire workflow a couple of times and have not been satisfied so far. Our latest attempt is to utilize custom triggers to get the information from the original request and use API scripting to pull the custom fields and create the appropriate requests with the information required by that group to perform the task. So far we have created a Self Service Catalog template that gathers all the information required (this is filled in by the HR dept). We then use the custom
Add Additional Fields to Work Logs
Hello ServiceDesk Gurus, I am exploring the option to add additional fields to ServiceDesk in the worklogs section. I have found documentation on this online but it seems to be dated as the instructions refer to an area that does not exists in our ServiceDesk installation. Here is a link to the documentation. Adding Additional Fields. We are running ServiceDesk version 9.1 build 9120 Thank you, Mike
Password Reset - What about the resources that FAIL?
Is there an easy way to perform a 2nd attempt of a Password Reset for the resources that FAILed the first try? Thanks Cris
Backup error
Hi, we run sdp 9.1, 9120. When I run backupdata.bat I get "*Invalid object name 'ServiceReq_903. * Query = SELECT max(WORKORDERID) FROM ServiceReq_903 java.lang. Exception: Unable to get data from [ServiceReq_903] table." I have checked that the table doesnt exists in MS SQL db. How do I fix that? /Best regards
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