Support for email setup
Request help to configure the SMTP server details used in the Password Manager Pro application. I send screen with the evidence of the configuration I place, with the error
MS SQL Server Service
Hello, There is a problem when restarting SQL service (main service). PMP Restart at first main service without changing Agent password and that fails. Then PMP restart Agent service and change password then the main service have old password and not beeing restarted if there is no sql agent running sql service restart without problem. So password reset for remote MS SQL server fails on all servers there is topic named "Password Reset Listner" but listner from that forum wont help. Is there a real
HA Setup Fails - Stop the Server then run this script
HA server - Tried to update PMP v8600 > 8700. Online steps says dont need to uninstall. Update fails saying need to uninstall. So I uninstall, download latest version and install. Primary server, STOP Password Manager Pro service. No postREG, no PMP services running. Following online instructions, saying to run the HASetup.bat Primaryserver.FQDN HAserver.FQDN. Program comes back saying to stop the server then run the script. The server is stopped. Whats the problem?
Icon Size Issue
I just found a strange looking thing when I change some things in the ressourcegroups. I realized that this "think" is a icon I uploaded before the update. Right the Icon I upload, left the Icon shown in Ressoursgroupdetails. That is only one example. This error occurs on the other icons to. Can I fix this or have it to be fixt in a separate update? Greetings
Script to export resources and passwords
Hello Support, Is there a script that we can use to schedule to export resources? We have many resource groups and it is difficult to manage one by one. Many thanks, Vanessa
Duo 2fa and Chrome Extension not working
Good Afternoon, I am demoing Password Manger Pro to see if it will meet our security needs. I have successfully setup PMP and DUO for the web console, however after installing the Chrome Addon(Extension) I can not log in. If I disable 2FA for my user account the extension will allow me to login. It appears as though DUO is not sending a over an access request and I do not have a one time password for the session.
One Resource group not working normal
Hi , I have version 8.7.0 Built 8704 of PMP , here im facing an issue . I have four Resource Groups . When i perform password reset on Resource groups , they all work fine and send me email notifications after completion of the task . But one Resource groups which has the least number of resources , stops after 45 to 50 mins and doesn't send me any email of completion or non completion of the task . As i click audit , only thing i see is that the password reset has stopped :(. Need Help . Your valuable
Auto-logon only user?
Is it possible to configure a user that can launch the auto-logon, but not have the capability of seeing the actual password that gets them in? We have a number of contractors that require local admin access on short-term (a month or so) basis for custom product installs. It would be great to give them access via the auto-logon, without them having the ability to click on the password and see what it is. Is this possible? (If it is covered in the documentation, I couldn't find it. I am new to
Copy group access to another group
Hi, Is there a simple way to copy one AD group ressource/password access to an another AD group ? I have an existant AD group in PMP, and just imported a new AD group in PMP. I would like to give the same passwords/ressources to the new imported group without make it manually ;-) Thank you for your ideas and help ! Best Regards Attila
Auto logon a resource to a website
Greetings everyone, I'm new to the product and probably have a very newbie question. I've got a resource setup in Password Manager Pro. It's setup with resource type of "Web Site Accounts" with the resource URL pointing to the logon page. I've then setup the credentials to login as a user account. Seems straight forward, but when I try to do the Open Connection, the tool takes me to the logon screen for the resource but does not enter the credentials. I've spent quite a while trying to debug,
How do you restore a users Default Group and only that users Default Group?
How do you restore a users Default Group and only that users Default Group?
trying to upgrade PMP
Hello, I am trying t upgrade PMP and we are getting this error. java.lang.RuntimeException: Some exception occurred during previous patch installation / uninstallation. Please contact support team. any info would be greatly appreciated. thanks
Google Authenticator from different devices. Is it possible?
This might not be the right platform to ask this question but I tried every possible venue on the web for the past week and change but could not come up with an answer. Here is my situation: I have Google Authenticator installed on my company provided iPhone and I am using the code from this device to provide 2FA to my PMP app and everything is fine. The other day, I left my company given phone at work (by accident) and I hoped that nobody calls me for PMP support over the weekend. I also have Google
Single sign on
Trying to get single sign on to work with Active directory I have I think successfully changed the computer password to match the password entered when enabling single sign on from the Active directory page. Before I changed the password when accessing the PMP Home page i got a grey login prompt which woudlnt accept any username or password. When I changed the password the grey box is now not presented, the web page appears to redirect or load for a while, then it drops me to the PMP standard login
Can't Import AD Groups to User Groups
I am trying to import User Groups in PMP from AD Security Groups. I can import users just fine, but not security groups. When I try, first clicking on "Fetch Groups and OUs" button, and then selecting the groups I want, I just get "Imported 0/0 users from the GFA domain." And no user groups created. What am I doing wrong???
Problem to refresh Google Authenticator code (PMPro Premium)
Hello, We have PMPro Premium Edition and we have a problem with Google Authenticator when we want to refresh the Google Autheticator code associated to our users. We have tried to use the procedure "Have trouble using Google Authenticator?" but is not be successful, the page seems to be inactive; we have tried with doman\username or only username but the effect is the same. How can we solve this issue? Thank you, Best Regards, Tiziano
Password Manager Pro: Recent Upgrade Packs
Hi, This is to announce that we have released two upgrade packs (Password Manager Pro builds 8703 and 8704) this month incorporating some important bug fixes and security fixes. Bug fixes: Earlier, when details such as role name, description etc. were provided in Japanese while creating new user roles, the Japanese characters were not displayed in any of the corresponding role reports that were exported as PDF. This has been fixed. Earlier, when a scheduled password reset was carried out for a Windows
loading a pl/sql code block into a SQL Session
I have written a simple anonymous PL/SQL code block. I would like to know please how I load this into the SQL Session window? Note: If I simply paste it in, it seems to get pasted onto the same line, then the code fails to execute. When I run this same code in TOAD, it works fine ... Please can someone help? Thanks Best Regards Greg
Is there mailing list for new version/bug-fix announcements ?
I would like to know how can I get current information on the new version releases and/or bug-fix updates. Is there such a mailing list ? Also, where can I find the version information on my implementation of PMP ?
v9000
When is v9000 going to be released? I received an email about it a month or so again saying it was going to release the end of March.
Resource Type Synchronisation
Hello, We have a number of organisations that we would like to add additional resource types too. What is the best way to achieve this? There should be an option when creating a new resource type to apply to all organisations.
Windows agent filtering
Is there a way to tell the Windows agent to ignore certain local accounts? I have a few servers that refuse remote connections and must be managed via agent. At every refresh they re-import all accounts including disabled ones. This adds a lot of manual overhead.
View AGENTKEY information in the admin section
Hello, Edit: Apologies, I thought I was adding this under the ideas section. Please move if possible. We are looking at ways to simplify the deployment of the agent, rather than keeping multiple versions of the same agent files. My DBA has exported the ORGANIZATIONID - ORGANIZATIONNAME - AGENTKEY from the SQL DB and we are modifying the Agent.conf file replacing the OrgAgentKey. This works well and simplifies this for us. Rather than having to export the information manually would it be possible
Encrypted HTML Export - All data
Hello, I have been trying out the Export Encrypted HTML feature. I really do like how the feature has been implemented with the branding and login screen. However, it would appear that only some fields are exported. As an MSP user, we are sometimes required to supply this information to our clients, but it seems that only the following fields are exported. Resource Name - Description - User Account - Password - DNS Name - Resource Type - Notes Is it possible to get all the data columns exported
Disabling "Export"-feature or forcing encryption
Hello, I am talking about the "Personal"-Tab in the PMP and have 2 questions regarding this: 1. Is it possible to disable the feature to export the accounts in PDF or XLS? 2. Is it possible to force that the export has to be encrypted? Best regards, Mathias
How to import user group from LDAP/AD ?
Hi I would like to import automatically user group from our AD infrastructure I want to that import create the user group, insert users on it and remove users automatically when they are or not in the AD group How can I make that ? Do you have a tutorial ? thanks you Anthony
Error starting PMP
Hi, After an reboot of my PMP server, the PMP services will nog start. The ballon in the right corner is red, saying : Failed to start the PMP services, Reason Access is denied. But when I check within the windows services console, the PMP service is running. If have for a testing purposes installed the 30 day version. Can you help me with this ? Kind regards Jeroen
Error upgrading to version 8400
Just put this into support but I figured I'd ask here too in case someone has an idea. I was asked to upgrade a PMP installation that is currently on version 8301. However it doesn't even get past the first patch to go to version 8400, the installation reaches Post invocation in progress then changes to Error Occurred... Uninstalling. The following messages appear in the command prompt window: C:\PMP\bin>UpdateManager.bat 1 file(s) copied. Could Not Find C:\PMP\mysql\bin\HASecondary.conf
reverse proxy config
I have an Apache reverse proxy configured and am able to access the landing page using this URL: https://myhost.mydomain/password_manager_pro/ my Apache config: RewriteRule ^/+password_manager_pro(.*) balancer://password_manager_pro.dvlp$1 [P] <Location ~ ^/+password_manager_pro.* > Header set Set-Cookie "ROUTEID=.%{BALANCER_WORKER_ROUTE}e; path=/password_manager_pro; secure; HttpOnly;" env=BALANCER_ROUTE_CHANGED </Location> <Proxy balancer://password_manager_pro.dvlp> BalancerMember
How to create a new query report
I need to identify all users in my PMP database, who has not been shared any resource or account access. i.e. inactive users. I went to Canned reports and custom reports and nothing gave me the impression that, any of the existing reports have been created for this purpose. Then I went to the query report tab, expecting to pick and select which fields I want to search for which values, but instead I faced a blank SQL query field. First of I do not have any DBA experience to cobble together a sql
Creating a Test Instance of PMP Server
We are running a fairly old version, 8402, and I want to get us up to the latest. However, despite having backups, I do not want to risk any upgrade issues on the 'production' instance of PMP. With ServiceDesk Plus, I have a test instance where I restore current data to it and then test the upgrade process. Is that also possible with PMP? Or is there a license or technical issue with restoring to a test version? Thanks! --Jeff.
Excel Password Cracker
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Is there a command line interface for PMP ?
I have searched forums and came across a posting from 2007 saying an API is being added shortly, but give it to my poor google'ing skills, I can not find any further mentions of this API. As a matter of fact I am not too keen on API usage. I just want to go to the command prompt or powershell prompt on my server and type a series of commands to perform some repetitive action, instead of pointing and clicking which is the way windows claims that you should do everything. Well, I am old school and
Can PMP run under IIS
Hi There, I had install PMP in window server 2016, i can access PMP through localhost(https://localhost:7272). But i want to access PMP under domain name(ex: companyname.com) The domain name already pointed to my server. Can you guys show me how to config the domain working with PMP? Thanks
How to login when our Radius Server is down
We are using Radius server for two factors authentication. The login screen is restricted and no local login is allowed. What can we do if our Radius server is down and we want to login to the PMP?
PostgreSQL Server Process
The PostgreSQL Server Process is constantly utilising 15-20% CPU usage. We're just wondering if this is normal behaviour? We would migrate to MS SQL but we are only on the Premium edition. Are we able to migrate to MYSQL on Premium edition? Would that reduce the constantly CPU usage? We are currently not running in HA but wish to very soon, would this add to the CPU overhead even more? Cheers!
Restoring PMP to a new VM
Hi, hopefully somebody can help me with this... I'm having an issue restoring pmp into a new box for backup/restore purposes... I can't find enough documentation on it. What I want to do is use the backup zip file created by PMP. I've created a VM in a remote network so it doesn't find it's way to our current databases. I've extracted the files but I want to use pgsql to restore this into. We currently have an enterprise setup and I'm trying to restore to a 30day trial license. Is this possible
HA Setup after 8.7 upgrade fails
After upgrading to PMP 8702 from 8602, running HASetup.bat always fails with: PMP server is running. Stop the server and try again. There are no PMP processes running at all including the systray.
How can I modify compliance report format for PDF export ?
I have this problem. My predecessor has created a password compliance report for a password administrator few months ago. They want the same report again now. Here is the report they received last time, which is what they desire : And this below is what I am getting if I generate the report and export to PDF How can I make my report look like what the requester desires ? The person who created the previous report is no longer available to ask this question and I have been handed this product like
PMP not showing LDAP groups
Hi guys, Please some help here. I can't get PMP to show LDAP groups, and the LDAP config only has options for users, but nothing about groups. Thanks
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