Possible Bug in V8 with ESX Servers
Hi, In V7 we could "see" our ESX Servers in terms of them being just a server , we did not have all the VMWare features , but we could get up/down alerts etc. now in V8 we cannot see them at all, they exist in a catagory called ESX Servers but when I click on them I get the following message Vmware Monitoring Add On Feature is not licensed. We are not wanting the additional features all we want to do is see the ESX so that that we can get up/down alerts for it. I hope this makes sense Regards Scott.
to many authentication traps
Hi all, I am currently configurating opmanager on our network and I have an issue with authentication traps, which I enabled on the devices yesterday. It started today AM and opmanager has now received over 80000 authentication traps from 9 devices. Each one send several traps per minute. the trap is always the same: No Trap Parser defined for received trap: Enterprise: .1.3.6.1.4.1.311.1.1.3.1.2 Generic Type: 4 Specific Type: 0 Variable Bindings: this is what I get on the report. I've seen that
CCTV - Cannot View Business View
Hi, I have set all our Business views up on a CCTV page. 6 out of 7 Work fine. The last View of our WAN does not display, all other Views are fine. Any reason as to why ?
Redundant Monitoring Server and Failover documentation
Can anyone point me to some documentation on setting up an Opmanager backup server that will kick in when the primary one fails. I noticed that the new version supports failover but I couldn't find any documentation about setting it up. THanks
Unable to add performance monitors
Upgrade to Opmanager 8. Unable to add any new performance monitors using either IE or Firefox. Just get Error! when we try
Monitoring Nested Business Views
I would like to monitor devices in a nested business view, i.e. set an alert profile for an "All Offices" business view which includes the individual office business views which really contain the devices. So far, I'm unable to do so because applying the profile to the top level business view does not associate it with the underlying devices. Is this possible? Is there an alternate method?
Daylight Savings now has OpManager showing wrong times
Ever since the Daylight Savings time change, OpManager (we have both 7 and 8 doing the same thing) is giving us Windows event alerts one hour after it has happened. In other words, if the error in the Event Viewer shows an error at 3:00pm, one hour later, OpManager will have it under Alarms, not a few minutes after like it was doing previously. We thought we could resolve with the OpManager update (tzupdater.jar and tzupdater.zip) for this issue. We've tried it multiple times on both Op 7 and 8,
Upgrade to OM 8 is HUNG/BUSTED!!
I was running OM 7200 on CentOS 5.2. I was about to post an issue with not being able to add devices and getting an error about the device/ip existing, WHICH IT DOES NOT. So I ran the database repair and the "RemoveDBEntries.sh script on the 2 mysterious IP's multiple times. This is absurd, it says they were removed, but when trying to add the device, OM says they still exist. What kind of junk is this?? Anyway, so I tried to apply the upgrade to 8 and followed the instructions to the letter. So
snapshot of OpManager backup
HI how where can we get OpManager backup snapshots ?
Getting frequent disconnects from MSSQL server backend
Since upgrading to OpManager 8. Have been receiving frequent disconnects. "Connection to the Database is lost. Trying to reconnect to the Database Please Wait ..." As this is happening so frequently, OpManager is almost unusable. Any help in resolving this issue would be greatly appreciated.
HP ProCurve CLI
Hi - I have added HP PRoCurve Switches with SNMP strings and all monitoring works fine. However CLI fails, but I can telnet using windows command prompt. How can I get CLI wokring on OpManager?
Performence of the DB, Opmanager 8
Hi Adventnet. My question is about beeing able to tweek the performence a bit if the server allows it. I have seen in the Admin-> database settings. That you don't recommend to set the detailed statictis to more than 15 days or it will impact performence. But is there a diffrence if you use either MSSQL, MYSQL and how the servers hardware specfication is. I have a 2x Dual core with 2,4 ghz Xeon cpu and 4 gb ram. Raid 1 on 146 gb 15k SAS disks. So it can perform very nice. Would it be possible to
ServiceDesk Integration fails
I'm running OpManager build 8002 and ServiceDesk 7505. When entering the information into OpManager's Add-on Products section, the test is successful. However, the information is not being saved. Continued attempts to reenter the information yield the same result. I'm unable to lookup asset information from within OpManager.
How can I ONLY display a bussiness view?
I want to be able to only display a certain business view without any of the toolbars or anything else. How can I do this? Basically We are going to have this bussiness view showing our systems status
Reporting Discrepancies - 7205
I am attaching a couple of device reports that were run for the same period, same time window and mostly same devices (later report only had additional devices) but reported different metrics. "Critical devices..." was run today and "copy of..." was run the 1st of this month. So my question is how can there be discrepancies?! Thanks. ALSO - Another thing I just noticed is that when I check Opmanager for the running version it shows 7205 but when I look in the update manager it shows the latest installed
Telnet Access in OpManager
How can I enable telnet access for equipment that does not need a username, only the password?
Debugging custom SNMP monitor
I am re-doing the device template for our Powerware UPS, as it does not work with our model (PW9315). I have all of the correct OIDs mapped out, and I can use the MIB browser to query each value and get the correct result. However, when I add these exact same OIDs to the device template, they do not work. For instance: .1.3.6.1.4.1.534.1.4.1 (shows the UPS load) This one returns the correct value from the MIB browser, but refuses to work from the added device when doing a "Test Monitor" -- it just
Missing some local drive utilization stats
We've had an issue that's been affecting a few of our Windows 2k3 servers for a while now. It wasn't a major issue, so I was hoping the upgrade from 7 to 8 might resolve the issue, but we upgraded a few days ago and the problem is still present. We have 4 particular servers with normal C:\ drives for the OS and a rather large E:\ for data. On 1 of the 4 servers, we can see drive utilization for both the C: and E: drives. On the other 3, we only see the C: statistics. I have tried removing and re-adding
Google API key
I inadvertently used the wrong google account to obtain a key and would like to use the correct one. So, how can I remove the Google API key and reset the Google Maps screen back to asking for the key?
Sending reports to Excel, PDF or Email shows wrong data
Hi Support, After upgrading to Opmanger 8, when i go to Reports and run Device Availability report, it shows me the correct information, but when i try export that information to Excel, pdf or email, it sends me the incorrect data. For example, i ran a custom device availability report for the first week of feb 09, then when trying to send it to excel or pdf instead of sending me the custom data it sent me the default data of the past 24 hours which it shows automatically when first initially clicking
Juniper M7i Device Template
Does anyone have a *working* Juniper M7i device template for OpManager 8? The out-of-the-box template does not work at all -- the OID appears to be wrong, and I get all sorts of errors such as: Data not collected for JuniperTemperature:There is no such object in this MIB. Data not collected for JuniperMemoryutilization:There is no such object in this MIB. We are running JunOS 8.4.x. Also, I can't seem to figure out where it is pulling these specific monitors -- that is, I don't see a "Juniper MIB"
Windows vista Interactive service detection dialogue
Every time I open and log on to windows a screen pops up comes for interactive service detection dialogue. I click to show the message and then it will open to install some language [different each time] as I don't want those I click cancel, and the dialogue shows as no more attention required. See attached file. But every few minutes its poing up and may be different langaugae. This is happening for last 2-3 wks. I even tried to restore system to an old date. But still coming! anyone know how to
We want to run program in the Run Program of Notification.
Dear OpManager team, We want to run program in the Run Program of Notification. We tested as follows. The content of SMSTest.cmd file is as follows. ------------------------------------------------------------------------ @echo off ren SMS.exe SMS2.exe copy SMS.exe SMS3.exe mkdir d exit ------------------------------------------------------------------------ The result is not appeared about SMS2.exe, SMS3.exe and directory 'd'. So we ran in the command prompt. We succeeded about it. We think that
[opManager7] switching router
We have Cisco 6509 which is "default gateway" for a lot of VLANs, so it is a ROUTER for VLANs, but it also has lots of ports which is used as simple l2-SWITCH. On the "network view" all the VLANs of this switch are separate. Is there any way to "say" to OpManager, that all this VLANs are interconnected? Is there any way to set multiple IPs for ONE device?
Opmanager Device icons set to default in "switch"
Hi I have different icons defined in the device template for a given device. If I add the device to the "switch" category a default icon is displayed. If i create a new category and import from the "switch" category the correct icon is displayed. Import them back to the switch category the default is displayed. Can the default "switch" category be modified to ensure the device template icon is displayed? regards Noel
Voip question
We have an Avaya telephone system and all voip handsets on a network that uses all Extreme Summitt switches would the Voip monitor in Opmanager 8 support that?
ReBranding issue
Running Opmanager 8 and I am unable to change the report header image or the header image. Any help would be great as I need to get a couple of reports out to upper management.
No Values in Log a ticket
Hello I've got a problem with the notification profile. After the successful connection test between Opmanager and Servicedesk+ I want to create/change the ticket logging. But in the existing profile (Service-Desk-Ticketing) it's not possible to change the values. I also checked the mail-server settings, created new user accounts in OM and SD+ (admin/admin), checked in SD+ the technicians, categories and priorities for umlauts and so on and so on. Is there anybody out there who can help me with this
Disk Thresholds dissappeared !!!
Just a heads up for everyone. When i upgraded to Opmanager 8, i happened to come across a problem, on all my monitored servers, in the performance monitors my Free Disk Space monitor for my drives, i had previously set threshold limit's so that if my disk space goes to low, i get alerted, well all these limits dissapered, and i had to go into every server and reset the limit's for every disk. But the performance monitor still said that the threshold was normal as if it had been set. Worthwhile checking
Opmanager service down with Service Desk Enterprise
Can not be enabled services Opmanager, only stays up apache OpManager service and the service desk. Versions of the application are: OpManager Professional 7 Enterprise Service Desk Plus
OP v8 and Cisco ASA FW
Hi, I have some trouble with displey Active connection count... After update to v8 OpManager, this not displeys properly ... look the picture ...
WMI username password failing
I have upgraded to v8 and trying to add a WIN2003 server to it, however it keeps failing. I have disabled the SNMP in the WIN2003 templates and switched to WMI per the docs with no success. Also I have even gone to the "Change password" and tried a username and password that I know works with in our domain with no luck. Does it not accept special characters? This use to work but now doesn't.
SQL monitors all show N/A
Hi, one of my SQL servers, shows nothing but N/A on all the MSSQL monitors. The credential test passed for both CLI and WMI, and all the other monitors work fine.
StartWebServer.sh does not exist in apache directory
Hello guys; I'm not able to start opmanager on linux suse10.3, i'm receiving the famous could not establish a connection to web server, server gracefully shutting down message. Followed most of the solution links, but the problem persists, one thing, that the StartWebServer.sh script is not present within the installation directory, could that be the problem? Thanks for any and all help.
Upgrading from Opmanager 7/7205 to Version 8
Hello, Does anybody have any tips on the best way to upgradr from V7 to V8 ?, we are using MSSQL as the backend database. We need to conserve our existing configurations. Regards Scott.
Renamed device, lost historical data
Using OpManager 7 build 7025. I just renamed a device and lost the response time and packet loss historical data. I noticed that the device type also changed. I'm not monitoring this device with SNMP, only ICMP. How can I get the old historical data back? I tried renaming it back to the old name, but that didn't work. In addition to changing the name back, I also tried to change the device type back (to what I remembered), but that didn't work either. Any help is greatly appreciated.
Associate Custom Links to Devices
When trying to add a document to custom links name serverdoc url file://f:/server/document.doc add to only this device check click on save It not working does not save the link. Can you Help Thanks opmanger 7 License Type : Premium Licensed to : mbbluecross Company Name : Manitoba Blue Cross Build Number : 7205 Expires on : Never Maximum no of Devices : 100 Total Monitored Devices : 72
Monitoring a custom event log for events.
Hello, Build 7100 of opmanager and running great. Great product. My question is, we have a server called EmailXtender. This product logs events to an event log that it created called OTG. It is viewable just like the application, security and system event logs on the system. When something is wrong, the product will only write the events to the OTG log. Is there a way for me to create alerts on this custom event log? Thanks!
VoIP monitor or VQManger ?
Hi, we have OpManager v8, with VoIP monitor ... But, i can't configure it ... My routers have proper IOS version ... I read some about VQmanger ... This is not plug-in ? How can I configure VoIP monitor in OpManager ? Regards!
BUG: Free disc space graph in opManager 8
Hi, we've added a "free disc space in GB" monitor to all our windows servers. When I want to display the graph for a computer with two discs, the standard graph comes up ok, but when I change the period from "Today" to any other period, sometimes the wrong drive is shown up, e.g. "Today" is called for drive C:, changing the period to "Last 7 days" is shows drive E:. I guess this calls for the next hotfix Regards Goetz
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