ServiceDesk Plus 10021 Released
Dear Users, SDP 10021 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Request: SD-77990: Clean up schedule keeps running even though there is no request in the trash. Others: SD-78298, SD-78308, SD-77454, SD-77920, SD-78309: Performance issues in catalog templates and API. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus (MDM) now supports remote troubleshooting for Lenovo devices
You can now remotely control Lenovo devices over-the-air and in real-time. This includes viewing the device screen as well as accessing the device settings which is an effective approach to identify and fix issues on devices used by remote employees. In addition to supporting unattended remote access, Remote Control lets IT admins communicate with the device users via Remote Chat which helps in better undertsanding of the problem. It also supports a number of security commands like lock, reboot,
Announcing the end of technical support (Build 3500 and below)
ManageEngine Analytics Plus is initiating the end of the technical support for build 3500 and below. This will come into effect on July 10, 2019. We request customers using these older builds to upgrade their application. Click here for instructions. Customers on these older builds will continue to get technical support until July 10, 2019, provided you're covered under a valid AMS contract. Please write to analyticsplus-support@manageengine.com for any questions or concerns that you may have.
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
ServiceDesk Plus 10020 Released
Dear Users, SDP 10020 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability : SD-77126 : Reflected XSS vulnerability found in all listviews. Requests : SD-77989,SD-78062 : In some scenarios, adding or editing a request resolution with content size more than 16kB causes out of memory crash. Admin : SD-77842 : When a user enters a valid email address while configuring Incoming EWS server, "Invalid
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Desktop Central will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java 8 SE
Free online OpManager training series starting from 3rd April 2019!
Hello Folks! OpManager is turning 16 this year and looking back, it has been a great ride so far ! What better way to celebrate our entry into the 16th year than by sharing what we have learnt in more than a decade of our service to the network management community ? Join us on our free training starting on the 3rd of April 2019 to learn about some of the most common challenges network administrators face and also on ways to conquer them. Click here to register now! Here's a quick look at what
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Desktop Central has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To make
ServiceDesk Plus 10019 Released
Dear Users, SDP 10019 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed SD-78311 : When the Priority matrix is enabled and the "Allow requesters and technicians to override the Priority Matrix" option is disabled, users are unable to update the request [Inline Edit and from Resolution]. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
End of Support for MAC OS 10.6 - Snow Leapord
Hi Everyone, As you might all know Apple has stopped supporting MAC OS 10.6 - Snow Leapord by 2014 itself and did not provide any security patches after that. However, we still continued supporting them from Desktop Central till date to make use of other functionalities apart from patch. We started working on a Agent revamp with New technology in place of all agents and to support this new technology on MAC OS 10.6 - Snow Leapord we are having failures on them. So, we decided to stop supporting
[Free Online Training]Having bandwidth issues? Learn how to track and resolve them
Did you know you can reconfigure quality of service (QoS) policies in NetFlow Analyzer when your network is running slow? Attend our free online sessions on NetFlow Analyzer to learn about features that can enhance network visibility and help you resolve bandwidth bottlenecks on time. Register now You'll also learn about: How to get started with NetFlow Analyzer. How to identify the top talkers in the network. How to effectively analyze troubleshooting reports. What control actions to take to prevent
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are mentioned 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Our ITOM seminar is coming to South Africa!
Our ITOM seminar is all set to take place in the amazing city of Johannesburg this June. And best of all, it's absolutely free! Register now What we have in store for you: Sessions that'll help you find solutions to the most common challenges in IT Interactive product demos Agenda: View the entire agenda here Venue: Protea Hotel Midrand 14th Street, Noordwyk, Midrand, 1685, South Africa Date: June 27, 2019 Duration: 8:30am−2pm Cost: Totally free (including breakfast, lunch, and refreshments) See
Newsletter de Abril!
¡Newsletter de Abril! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Security advisory for Applications Manager 11.0-14.0
This is a security advisory for all ManageEngine Applications Manager users between versions 11.0 - 14.0. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Vulnerability type: SQL Injection Severity: High Issue reported: Privilege exploitation by bypassing the authentication mechanism. Vulnerability description: In the affected versions unauthorized users could gain access into Applications Manager due to an SQL Injection
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton HotelBallsbridge
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX,
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX, México
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue: June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton
Attend Applications Manager's free training series!
Starting May 15th, ManageEngine Applications Manager will be hosting its training series! We're psyched to bring back this training series, as we've revamped the agenda based on your feedback from last time. This training series will give you deep insight into the core aspects of application, database, and cloud monitoring, along with so much more. Register now This training series will help you:
[Tips & Tricks] Approval actions notification with customization are available from 10004 build.
Older builds of Service Desk did not have customizable notifications for specific users on scenarios when the approval action is taken on their tickets. Now we have the following notifications available from 10004 builds of Service Desk. Enable/Disable following notification for requesters (Admin tab -> notification rules -> requester tab) Following notification can be enabled for users (Ticket Owner, Requester, Editor and Approval Sender) Next - [Tips & Tricks] How to effectively use mentions
[Tips & Tricks] Field-level encryption
Hello folks, Field-level encryption provides the capability to encrypt sensitive data in specific fields. This allows you to securely upload user-submitted sensitive information to your web servers. The sensitive information provided by your users is encrypted at the edge closer to the user and remains encrypted throughout your entire application, ensuring that the data is handled only within the applications that need the data. As you may be aware, we can add additional fields in ServiceDesk Plus
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agendahere Venue: Park Plaza Victoria London 239
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agenda here Venue: Park Plaza Victoria London
Attend Philippines Workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert. Agenda: View the entire
Attend Philippines workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert.
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Patch Manager Plus
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Desktop Central will
Script Master - 2: How to send custom email notifications to users.
Good Morning Folks, You all know that ServiceDesk Plus has notification rules and customizable templates to notify requesters, technicians, and other stake holders at various stages of the tickets. However, the flexibility to design and trigger a notification based on a combination of values in the request form will always drive contextual advantages in service delivery. This week, the Script Master deals with sending custom notifications from ServiceDesk Plus when a criteria is met.In case you've
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Patch Manager Plus has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To
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