Desktop Central remote control help
I am trying to use the remote control component in Desktop Central. When I click to start the agent, a new window pops up saying "Please wait...Establishing remote control connection on -"computer name". After this nothing happens. The screen just keeps saying that it is establishing the connection. I tried accessing several computer from my machine with the same results. It used to work on Windows 7 but I recently installed Windows 10. Has not worked since. I am using Google chrome version 46.0.2490.86
remote view multiple computer in single browser
HOW TO OPEN MULTIPLE REMOTE CONTROL ON SINGLE BROWSER IN MULTIPLE TAB?
Remote Control stopped working
I cannot remote to any Computer. Tested telnet (telnet ip port) all worked cleaned JAVA temp items RDP works Symantec Endpoint Protection, Been using this for years now and created exceptions I have updated to the latest Desktop Central do not know what to look for in the logs Please advise
Broken Remote Control
Hi - I'm having an issue with Remote Control breaking after a uncertain period of time and needing to reboot the server to be able to use Remote Control again. This happens at very random intervals, with no real rhyme or reason as to why this happens. I realize this is a vague issue, but we're not exactly sure where to start looking. We just restarted the server yesterday and Remote Control functionality has returned, for the time being. I'm going to make sure to use Remote Control daily, so we
Blacken the monitor of the client computer (Does not return to previous theme)
Blacken the monitor of the client computer (Windows only) Computers keep a blackened monitor after the remote session is over. It should return to the previous theme.
Make User Confirmation Permanent
why when Make User Confirmation Permanent to remote this alert show? and why administrators cannot be reverted it? When user confirmation is made permanent, it cannot be reverted even by administrators. You should contact our Support to revert it.
Remote Control - Issues/Agent Connectivity
Hi We have Desktop Central 9 setup and we have our primary server IP as the LAN Address and the secondary as the external IP. We find that when we go to carry out remote control sessions, the users computer is showing as online, but when we try to connect the agent immediately shows as offline. Many of our users are remote and off our domain so i need to ensure that remote control is working (where possible as we cannot control 3rd party firewalls) The agent then comes back online after a few minutes.
Why are all my agent system tray icons grayed out
All my agent icons are grayed out. I right clicked on a grayed out agent and ran the troubleshooter, and it says everything is fine. When I try to remote control an agent, I get an error saying "Unable to establish connection with agent". I can run a scan of the workstations and the scan succeeds, so I know the server is talking to the workstation. I checked and port 8443 is open on the server, but not on the workstations. Does it need to be open on the workstations too? Any idea why
agent troubleshooting problem Notification Sever
I have problems with the agent troubleshooting, always have an error tcp ip 8027 and the second attempt is correct. This causes the remote control and all tasks on demand operate very slow. and perform the tests antivirus OK Local firewall OK Network firewall OK Network routes OK Ping between server and client OK You have any other ideas?
HTML5 Viewer Chat
Is Chat working in HTML5 remote, should have been more specific. The Chat Icon on the Remote support bar doesn't seem to launch chat
VNC Viewer
Is there a simple guide when installing VNC? Does the VNC work with a third party solution like Real VNC or Ultra VNC? I have been working with Real VNC recently and have this setup for connecting outwith the LAN. Is this something which is also possible with Service desk or would I be best looking elsewhere for a remote solution when dealing with remote clients? I have been looking at Teamviewer and LogmeIn but thought if Manage Engine provided an all in one solution then there would be no point
Remote Control - log the reason for remote connection
We have this option turned on but I can not find anywhere that we can see the reasons we have entered. It is not a column on the history tab in remote control. I do not see any reports for remote control. So where is it logging this and how can we see it? Thanks Mike
Lost remote control function after update
Hi, I updated to the latest build last night and have lost a bit of functionality. If you are looking at a list of computers or searching for one by name you normally can click the little icon with the computer on where you get your list of actions like "patch scan, "inventory scan" "chat" etc.. Well now when you click on the remote control button this does nothing. It just does nothing! If you click tools, remote control and then press connect this works as expected and launches the remote connect.
Distribution Server stopped functioning!
I get this alert when viewing my remote-office. I have installed distribution server on my computer but I get this error.By the way once I tried to scan the managed computer which belongs to my remote-office server and it failed saying distribution server is not reachable.Could you help me on this case?
Remote Control not working with IE 11 (Works fine with Chrome)
Hi I am testing with the Remote Control tool in Desktop Central. When testing with IE11 I can find a PC and shutdown or start it up ok but when I try and remote control to it a message appears on the client PC asking if Administrator can control. I click allow and then nothing happens on the administration PC. If I try again I get a message saying that it Remote is waiting to establish a connection. For info the remote control works fine when using Chrome. Could this be related to Active X settings
Reason to connect - turn off
Hello! Since upgrade to 90067 we are required to enter a reason for connecting to remote computer. As it is annoying, and those reasons are not important for us, it would be awesome if we could turn it off, so far I was unable to locate that option in DC. Can you give us option to turn it off? Thanks, Tomislav
Desktop Central Security Warning
When connected to remote PCs using Desktop Central, I get an error message that states that "The connection to website is untrusted." How can I get this certificate distributed to all my machines so that this error goes away?
desktop central schedule reboot and autologin
I know there is a way to have desktop central perform a scheduled reboot of a server but is there a way to have it log on and start a few programs? thanks.