Classpath issue WebSphere
Hi, When trying to add a custom attribute to a WebSphere Application server, I get the classpath java.lang.NoClassDefFoundError: com/ibm/jsse/IBMJSSEProvider not found error. I copied the security.jar from the WebSphere java/jre/lib directory, but did not solve the issue after restart of AppManager. The ibmjsse.jar is not present in the java/jre/lib directory since I am running WebSphere on AIX 5.3. There is a ibmjsseprovider.jar (which contains the class com/ibm/jsse/IBMJSSEProvider) - should I
Outputing the results of a script
I am running a script on a Linux server. The script simply outputs the number of messages in the mail queue and displays it on screen. Is there a way to parse the output and show it in Application Manager and have the number included in a report?
Support for HP OSF Unix
Hi I see that you support HP Tru64 Unix, does the same module also support HP OSF? If not is there any way that we could gather information from OSF and get it into the same platform? Thanks in Advance
Problems to adding a Jboss Monitor
HI, I'm having problems monitoring jboss on One of my Linux Servers with Slackware installed. The problems are listed bellow: - The server send the message "SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring.", but SNMP is already running on my server, otherwise i can�t adding others monitors. I have problems only creating Jboss monitors. - The PING test is ok. There are communications between the pc�s. - HTTP-INVOKER.SAR is deployed in correct place in Jboss Server.
Technical Support
Hi, Is there any way to export all defined monitors, monitor groups, alerts, etc... from one server and import them into a (new) server? Can i use the backup/restore functionality for this? Thanks in advance, Robin Robin Huiser
Technical Support
Hi, I would like to generate a report per server providing information about the availibility of the processes running on that server. (when the process was found running or not) I added the processes to the process details - but i can only generate reports about CPU / MEM usage. Thanks, Robin Huiser Robin Huiser
Problem with Server Snapsot
Hello I configured 2 database monitors (Oracle 9). One of the database works on Solaris and another under AIX. The problem is that i don't see "server snapshot" (3 clocks, cpu util. memory util. and disk util.) under rollback segment in oracle monitor (database on AIX). The strange is that in oracle monitor (database on Solaris ) everything is all wright - I see 3 clocks. Please look at attachment Can You help me ??? Pawel
Hourly Report
Hi There, I am currently using the free version of Application Manger. I had configured url sequence for our internal website and everything works. When generating report, I would like to know if I could take a day and generate report say from 3 pm to 4 pm to see the response time. Currently what i can see is average response / hourly response time in the reports. I am interested and would like to know if i can get a report which has details of each min in a hour. Currently I am collecting stats
MSSQL
Hi Everytime i try create a monitor for MS SQL that is installed on the same machine as APP Manager i get the following error Service is not Running. Root Cause: Service port 1433 not accessible from natawneh Any help would be appreciated
Disk I/O Statistics on Debian
Hi, I'm monitoring a Debian Server using Appmanager 7, but the Disk I/O Statistics give me this report: Devices Transfers/Sec Writes/Sec Reads/Sec Threshold 6.48 - - - Unknown 6.43 - - - Unknown 7.43 - - - Unknown 2.99 - - - Unknown 2.98 - - - Unknown 2.97 - - - Unknown 3.37 - - - Unknown 2.96 - - - Unknown 3.36 - - - Unknown 2.95 - - - Unknown 2.94 13 719250 78 Unknown 2.93 - - - Unknown 3.33 - - - Unknown 2.92 - - - Unknown 3.32 - - - Unknown 2.91 - - - Unknown 3.31 - - - Unknown 3.96 - - - Unknown
Wrong CPU display of a linux server (AMD athlon)
Hi, This is my first day with this soft, I started scanning one server and I'm also logged in and checking the TOP status. The problem is that the application shows 100% of CPU usage at all times and top shows and average of 27.38% (15 mins). What could cause this error?. Best regards, Carla
Applications manager shuts down after closing console window
Hi I am a new user to this tool. Our Linux server does not have xwindows and i installed and ran the product using Cygwin. I find that when I shut down the Cygwin instance, the entire server gets shutdown. We would need to run this server as a background daemon. Is this possible? Thanks Anusha
Monitoring WMI counters
Hi, I noticed that for windows machines, I have 2 choices of monitoring the system counters, either thru SNMP or thru WMI interface. Also, for custom monitor, I can also use SNMP to monitor the counters. Since Microsoft does not provide SNMP counters for some of Windows subsystems (eg. MSMQ), can I monitor those subsystems using WMI instead? I couldn't find the procedure to do that using AppManager. Thanks. - irving
CPU Utilization on Tru64
Hi, I'm running APPManager7 on Linux monitoring two Tru64 Unix servers, everything is fine BUT the CPU Utilization and Disk I/O Statistics graph are not working, I've read in FAQs and I did not find any information.... I checked the HostResource.xml and I see you used this commands: "/usr/bin/vmstat 1 3" for CPU Utilization and "LANG=C iostat/d" for Disk I/O Statistics I ran these commands as root in the console of both servers and I got the reports .......I don't know why these graphs are not working..
Technical Support
Yesterday I've sent you an email, because our terminal has the necessary hardware confuguration, but it's still very slow. We have another problem that can be connected to this first problem. What happens is that the App shows us some Serves are critical when they are just normal. What can we do to improve that? Thank You, Marcos Antonio Morari Junior Marcos Antonio Morari Junior
Error parsing private MIB
Hello all, I am unable to find information about how to correct errors parsing my private MIB definition file using the MIB browser from Applications Manager 7. I am able to load other MIBs into the browser (like HOST-RESOURCES, etc.). My private MIB was written to comply with SMIv2 (i believe). Is there any documentation on what is expected in MIB format by the browser (or how to make it a little more forgiving on a MIB that I know is working OK already)? Thank you for your help, Dave
Technical Support
Using url sequence recoder, keep getting Run-time Error 401 after it has logged into a website. This then shuts down the recorder. Version 6.03 Application manager 7 (with latest patch) kevin salter
Checkpoint Nortel Firewall issue
We have two sites A and B. In B I've a FTP server. It's accepting ftp connection from site A. But ftp-data is not flowing. I'm not able to do any transfer. We are using NSF 6416 firewall. When we use filter to allow ftp-data the transfer happens. But why it is not happening even when there is no blocking policy written in Checkpoint ? Thnx, Britto 8)
Problem Monitoring IMAP POP MTA on Exchange 2003
Hello, I monitor an Exchange 2003 with application Manager. It works perfectly except for the POP, IMAP and MTA. I can't see any traffic in this monitors (it said NA). It is perhaps the same error but I don't have any stats for the Information Store. Do you have an idea to solve my problem. Thanks
Blank page while trying to create a monitor
I'm trying to create a Server monitor, OS = linux, method = ssh, valid username, valid password, the same settings that worked on a different host just previous to this one. When I click "Add Monitor(s)", I get a blank page. "View Source" shows no text whatsoever. This is a completely fresh install, no service packs installed, only one other monitor created, no thresholds, no alerts, etc. All I've done is: 1. disassociate all monitors from the "Applications Manager" monitor group, which is created
Error in Data Collection When App Manager is used with JBoss
Hello, I am trying the Application Manager for my JBoss based application. I have installed both the free edition and 30-day trial edition. It does connect to the JBoss Server and show some statistics, but it does not show EJB, JDBC and other information. Also when I created the monitor, I got an exception. 15:05:44,211 WARN [ServiceController] Problem starting service AdventNet:type=DataCollector,name=System java.lang.IllegalArgumentException: null object name Please let me know how to fix this.
Remote Script Monitor: long response time
Hi, We are trying to set up remote script monitors from AppManager to Linux boxes. As a test, I have a script that simply writes values to the output file (which executes in a fraction of a second). The problem is, AppManager is taking up to 3 minutes to execute it and get the answer! Connection is by numeric IP, through telnet. Data is coming back, it's just taking a long time. Running 'last' on the Linux server shows sessions from the AppManager server lasting 2-3 minutes. (Build 7102) Any ideas?
ISA Server
can you develop a MS ISA server dodule i would find it very usfull
Reports, > Monitor Group, additional Reports?
Hi AdSupport! It would be very useful to have more reports under Monitor Groups. At the moment i can choose: Availability of all Monitors Health of all Monitors Response Time of all Monitors Alerts of all Monitors But it would be very useful to have additional reports in monitor Groups to see whats going on in this group with one view(click): :D This reports i missing: CPU Usage of all Monitors Memory Usage of all Monitors Disk Usage of all Monitors It would be also nice to see the report with bar
URL Sequence, alert for match content
How can I add multiple phrases on the control panel for alerting me if the keywords are found? Would a comma separator be enough to sperate multiple phrases/words? For example, I want the monitor to alert me if it found the phrase "Server is unavailable", or if it finds "Communication problem" or...etc.
Need location of archive of older versions of appmanager
I need the location where I can get version 6600 Service Pack : 6.0 of Appmanager. I called earlier today and got the instruction for moving from one server to another, but it requires that appmanger versions be the same. We are not upgrading the older machine to the newest code, upgrades will be done on the newer machine. Kindly do the needful and provide the web address for the archives for applications manager
Technical Support
Hi, we are evaluating your product and we have some questions: 1.- Can we customize the main screen? We plan on working with monitor groups and we need more flexibility here 2.- Is it possible to get the status of the monitors in an XML (or CSV) file? Can we get it as a WebService? We need to integrate the product in our CRM and it is the cleanest way. Thanks Oscar Garcia
Remote Script Monitor problem
Hi, When setting up a remote script monitor, I'm having some issues... - ssh connection is not working. I can't create the monitor because AppManager can't connect. SSL key issue maybe? - using telnet, it can connect and create the monitor, but it does not run automatically. When clicking Edit then Save, it suddenly says it can't connect, and to "check host settings". Host settings are inaccessible. - How do I remove and/or edit hosts from the Remote Scripts host drop-down? Very frustrating. Thanks
PDF incomplete to see in Scheduler reports
Hi, Im evaluating App Manager and the PDFs send by scheduler reports are showing incomplete for the summary type report. The bottom part for the disk occupancy appears incomplete in the PDF. Is there any way to fix this ? Is it possible the PDF use 2 pages instead 1 to show the reports complete? thanks in advance.. Omar.
SMTP Server Problem
Hi, I add a monitor on a mail server. There already have a monitor on the Exchange on this server, put I have more than one serveur SMTP, POP and IMAP on. That's why I want to monitor all the server. Unfortunatly, the monitor saw the server offline whereas I can make a telnet on the port 25, 110 and 443 and it answers perfecly. The server have 4 IP adresses: 172.20.100.100 (SMTP, IMAP, POP) <- want monitoring 172.20.100.101 (SMTP, IMAP, POP) <- The Exchange monitor did it 172.20.100.103 (SMTP) 172.20.100.102
Custom Reports
Hi there, I have been asked to generate some Custom Reports based on the Monitor Groups and server's uptime and availability within Business Operating hours ONLY (8 a.m. - 5 p.m. EST). I cannot seem to do this with the Reporting functionality you currently have. How would I generate this type of Report and am I able to generate Reports using other tools (i.e. Crystal Reports) and how? Thanks, Joe Joe
Technical Support
1. Version of Product : ManageEngineApplication Manager 7 2. Operating System : MS Windows XP Professional SP2 3. JDK Version : 1.5.0_06 4. Jboss version : 4.0.3 SP1 Details of Problem : I am trying to get managengine to monitor Jboss , but when it tries to deploy the jbossagent.sar that comes bundled with the managengine version, it cannot deploy becuase it expects certain J2EE 1.4 classes. We are evaluating this product with an ami to buy almost straight away, could you please assist. I have attached
Root cause analysis question
Hi i would like to know how depth does the root cause analysis will do to indicate the error that cause the downtime? like for example a apache server having a downtime cause by web pages script error or db connection, would this kind of error (usually will go to error.log) will be define clearly on the root cause analysis or just a 404 message ??
from address of reports
when creating an e-mail with pdf attachement , the from address of the e-mail seems to allways be the same as the to address. This is a bit confusing and not very helpful when trying to sort e-mails every day. is their a way to customize the from address of these e-mails?
Technical Support
Hello, When trying to implement the following OID into Appmanager: .1.3.6.1.4.1.674.10893.1.20.2 i am unable to but in OpManager it works fine. Appmanager will allow me to input the OID if i remove the ".", but this returns no value. Any ideas what i can do? Thanks. Jack_cognito
create a monitor from a http get
I need to create a monitor based on the data from the http get (i only have port 80 access), can i pass the data (to create the graphics and define thresholds) thru a html file ? i hope this is clear
Definition of Response Time
When I'm configuring a monitor for IIS, I realized from the statistics (shown in AppManager) that during the last 7 days, my IIS server Response Time is always above 4000 ms. So, I wonder how AppManager defines Response Time. From the IIS log, the only hit coming from my AppManager server is a get to the root web. Is this how AppManager calculates Response Time? If yes, then I wonder why AppManager gets >4000ms while if I hit manually using a browser it is always fast (less than 1 second). If no,
Problem with monitoring disks in AIX
Hi I have problem with monitoring disks I/O stats in AIX 5.3. Other things like CPU, MEM works fine but under disks I/O stats i see: No data available !!! I am using SSH connection and root proviliges. I see "iostat -d" in the system, "iostat -x" doesn't work. (parameter "x" doesn't exists under AIX) Please, help me Pawel
Technical Support monitoring HTTP
I am trying to monitor a URL but keep getting an authentication error. How can I turn off the username/password authentiction feature? When I make the monitor I see this area for authentication in advanced but leave it unpopulated. I keep getting an error when I check the page that the page load fails due to failed authentication. I don't want it to authenticate at all, just pull the generic page. How can I disable this? Ted Dillon
Technical Support
Hi - I am trying to get ManageEngine Applications manager to monitor our m0n0wall firewall. Is this possible? We want the same type of functionality that you get from Wallwatcher when it connects via snmp to m0n0wall(http://wallwatcher.com/). Stuart Ledingham
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