Security Questions Case Sensitive
It appears that the answers to the security questions are case-sensitive. Is there a way around this? I'm finding that people capitalize the answers to some questions but not all and then they can't remember which ones they capitalized. It sure would be easier if case sensitivity wasn't an issue. Thanks in advance!
Local Account Management for Non-Domain Servers
Hi, In evaluating your product, I tried to add a non-domain server to the ADSelfService management. Is this possible? i found only one topic from 2008 I believe that mentioned it was not supported, but intended for future release. Thanks for your time, Toros Asadourian
Changing the header of the login page
Hi Is there any way to change the browser header of the user login page (and all other pages) Thanks
Customizing the Enrollment Completion Screen
After users successfully enroll, they get a screen with the last sentence stating, "Successfully completed the Question and Answer Registration." Is it possible to modify that to also say that the user may "now close the window using the 'x' on the upper-right corner of the screen"? I believe the name of the html is "QARegister"
SharePoint Integration
Does ADSelfService plus integrate with SharePoint for lockouts?
Force users to update their details before they logon?
We are evaluating a number of self service products, we also have ADManager Plus. My questions is a number of your competitors have a pop up screen once a user has entered their userName and password that forces them to update their details and can not be cancelled. This function is very useful as it increases accuracy of the data in AD and can be run periodically or on a one time basis. I have used the self service portal in ADManager Plus but only find 30% of users update their own information.
Automatic Redirect on Sucessful Reset?
Lets say a user get's directed to the Self Service site from our HR system... Is there a URL variable that I can send that then sends them back to that system after a sucessfull reset of their password? Or...worst case... can I edit one of the jsp files... say ResetResults.jsp to have some links at the bottom for the user to navigate back to a list of systems... Guess I'm looking for a way to integrate this into a nice flow... source system --> don't know pass --> click link to AD Self Service -->
Free Edition - Message States that License Has Expired
We purchased the Full Version for 5,000 users. I would like to keep the Free Edition running in our test environment. I confirmed that the license has been converted to the Free Edition. It has the annoying message at the top that the license has expired. Is it possible to make this message go away?
Choose button missing in edit group page
The button for "Send notification to group technician(s) when a new request is added to this group" is randomly not shown in the page "Edit group"
Error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users."
Hi, I'm getting the error "The selected container(Domain/OU/Policy) is empty i.e. Email Id not found for the Users." when trying to send enrollment notifications. The containers I'm trying to select have at least one user with an email address in the AD "E-Mail" field. Is there something else I need to configure for these users? This is running on Server 2008; the AD instance is on the same machine. Thanks, loren
Licenses Issue
We have purchase license for ADSelfService Plus - Standard Build - 4450 In my organation only 2700 users is enroll and 1700 users is non-enroll. But in license count non-enroll user also show ? any reason ?
How to log in from another page
Hi, We are trying to migrate this tool with our current password reset tool (ASP.NET C#) on our website. Our goal is to migrate ALL of our users (several thousand) to the ADSS tool. When a user goes through out current password recovery tool, we'd like to first query the ADSS database to see if the user has answered 3 security questions. If they have NOT, we'd like to have them continue through our current recovery tool. At the end, once they reset their password, we want to redirect them to the
Customize security questions
Is there a way to customize the list of security questions that a user can choose from? I am running ADSelfService Plus version 4.4.
UI Customization...
Is there any way to customize the User Interface for both Login Page as well as My Info page? We would like to customize the header and footer, have Enterprise branding, etc. Thanks
ADSelfService Plus Fixes and Enhancements - 2016
Version 5.3 Build 5320: (1/December/2016) Enhancements: Configuring Mobile Push Management (MPM) is now a child's play. All you have to do is request the PLIST file from ADSelfService Plus support team and follow it up by getting the MDM managed certificate from Apple. For step-by-step instructions, click here. The server settings of ADSelfService Plus mobile app can now be remotely configured through MPM. Version 5.3 Build 5319: (2/November/2016) Features Support for RSA SecurID to protect users
questions on AD Self service pplus
Hi Team Our client has a few questions on AD Self Service Plus There are 4 domains currently added to AD SelfService Plus for testing purposes. When I attempted to search for a valid and enrolled user account in 1 of the added domains, the result is empty. I only managed to search for a valid user account from the domain the hosting server is joined to and my current login account is created. What's the criteria for a succcessful domain account search for all domains that are added in AD SelfService
GINA/CP Installation failure
When trying to perform the GINA/CP Installation on some Windows 7 and Windows Vista machines, I receive this error message: Couldn't copy ADSelfServicePlusClientSoftware.msi to UCADMIN$System32.The filename, directory name, or volume label syntax is incorrect. I had no problem installing on my machines (XP and Windows 7). Any thoughts?
How to enroll user
How to enroll user in AD SelfServices Plus? I already send email to user, but when the user click the link, it show connection failure. Can anyone help me to solve this problem?
Dashboard broke after upgrade to SP4
After upgrading to ADSelfService Plus 4.4 SP4 the dashboard page only displays the header and navigation toolbar. Below the navigation toolbar the page is blank.
Migrate to a new server
I need to migrate my existing installation onto a new server...how do I migrate the settings without having users re-enrolling?
How to change blocked message
Where do I go to change " Your account is bloacked. You Can't perform "Password Reset" / "Account Unlock". Contact your administrator. I want to customize this message. thanks.
Have a helpdesk user verify identity
Is there a way to have a helpdesk user use ADSelfService to verify of an enrolled user who calls into the helpdesk through the questions the user answered in ADSelfService before resetting their password?
Connect ADSelfService to ADManager Plus
I see where I can connect servicedesk to ADManager, but I don't see anywhere to connect SelfService Plus to ADManager. How do I go about doing this?
Modify ResetResult
I need a more descriptive message to users when the reset a forgotten password. I would like it to give them a message then redirect back to the main login page. We have users view the showLogin.cc first. Thanks - Donald
ADSelfService Plu administrator enrollment
When I add my domain account as an admin of ADSelService Plus, I do not get the enrollment page when logging in like a regular user. If I try to reset or change psswd it tells me "You have not enrolled for this service" but I never get an opportunity to enroll. If I remove myself as admin I get the enrollment page. If I enroll and then re-add myself as an admin, it deletes my enrollment info. So I guess I'm confused on what I'm missing? I have force enrollment turned on. It's a 2003 AD domain. Is
A question regarding AD Self Service Plus..
Good Morning Everyone, I have a question and I need your help.. Regarding the Reset Q & A policy.. If we want to add a new question to the default drop down list questions, will it impact enrolled users? Waiting for your reply.. Thanks & Regards..
ADSelfService Plus
1) Self Reset passwords securely from a web browser , how can I put the page to the Internet ? Since I got some overseas user that their PC does not join to the domain but some application need to use AD domain to login 2) I have 1 root domain with 4 sub-domains, how can I config ?the price of the product will be different ?
Accessing the database with .Net
Hi, Currently we have a website which our users login with their AD account. Upon implementing this feature, we want to require each user to update their information. How can we query the database from our website to check if the user has updated the appropriate fields? FYI: We are using ASP.NET C#, but if you have a VB example that's fine too as we'll make the required translations.
How to Query the Database via ASP.NET
Hi, We have a website which users login using their AD accounts. Upon im plementation of the ADSelfService Plus software, we'd like to query the database to make sure the user has already provided their password questions/answers. How can we access the database via our website to query the database and check to see if the user has provided such information described above (so that we can then redirect them to update such information)? FYI: We will be implementing this in C#, but any VB example
Does the installation of AD SelfService Plus require a schema extension to Active Directory.
We have the standard edition installed and are thinking of upgrading to the professional level to access the GINA extensions. Will this require an Active Directory Schema extension/change? Thanks!
GINA and Citrix
Hi, We are just demo-ing the AD Self Service product, and want to know if the GINA extension will deploy and work correctly within a Citrix environment? Any info would be appreciated. Many thanks, Andy, UK.
Access Denied
The first time that users try to log in to the site they get this error: What could be causing this?
Reset Password Failed
We get this error whenver someone attempts to reset a forgotten password. Please help!
Soon To Expire Password Notification Policy- Can't Add Specific OUs
Hi, I'm experiencing an issue where I specify a selected list of Organisational Units to apply the Soon to Expire Password Notification policy and when I save the policy and re-edit it, I find it reverts back to All OUs. I only want this policy to apply to specific OUs and there seems to be a bug in the product which will not let me do this. Any assistance would be appriciated. Cheers.
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users in 2008 Server Core?
How do I Access "Self Service Admin Login" Screen, after hiding it from normal users when running on 2008 Server Core?
How to use Microsoft Certificate with AD SelfService Plus
Hi Sirs, I need info to use a Microsoft Windows 2008 Certificate with the AD SelfService Plus instead of the certificates described in the documentation. Any suggest ? Thank you in advance. Giovanni Coa
SS doesnt read Custom attribute value
I have created custom attribute "Division" in Self service (SS) as a series of Tick boxes (although the problem relates to Drop down and free text as well). Tick boxes available are ICT, IS, Finance if i login to SS and set my Division to IS and click save it saves it to my AD record with no probkem. If i then exit the SS screen and relogin the Division value has returned to ICT (the top value on the list) If i click SAVE without changing anything (remember my Division value was set to IS) it is
Password protect SQL DB
I would like to place a password on the SQL Database containing passwords and security questions. Can you tell me which files I need to password protect? Thanks in advance for help.
Install GINA to Another Forest Domain
Problem area: I have 2 domain reside in 2 difference AD forest, my ADSelfService Plus server join to Domain A Forest A. Can I push GINA installation to workstation join to Domain B Forest B? I have no problem install GINA to workstation which join to same Domain A Forest A with ADSelfService Plus server but encounter problem to install to workstation under Domain B Forest B.
ADSelfService Plus 4.4 SP 4 Released (Build 4450)
Hello everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.4 Build 4450, an improvement upon all its previous versions. We thank you all for your feedback which helped us take this product to new heights. Following are the features included in this new version: Multiple Administrative Logins Self-Service Enrollment Reminders during User Logon (to Active Directory). ADSelfService Plus GINA Customization Scheduler for GINA Installation and Customization GINA
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